Dear Sir/Madam,It is our policy to request current contact information for every consumer we speak with [redacted] refused to provide or otherwise confirm his current mailing address and requested that we not contact him by phoneDue to his refusal to confirm his address, he was directed to our website to make his paymentAdditionally, we cannot accept [redacted] payments over the phone due to THEIR requirement that we have the consumers' signature for the transactionMaking a payment on our website satisfies this requirement as [redacted] will accept transactions processed in that fashion.Regarding the transaction itself, I checked with our Accounting Department and was informed that [redacted] s' card was run twice however the second transaction was voidedOur Controller advised me if [redacted] is "holding" that amount of money for the second charge, [redacted] should contact them directly and find out why because we did void the second chargeHe further advises if the second transaction was actually processed by ***, [redacted] should definitely dispute it directly with [redacted] as, again, the second charge was voided on our end.Should there be any additional concerns or questions, please do not hesitate to contact the undersigned.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
To Whom It May Concern: This consumer does not agree that he owes a debt to our clientRather than conduct telephone conversations in a polite and civilized manner, he has chosen, on more than one occasion, to be verbally abusive toward our staffWe do not require our staff to tolerate abusive consumers Our client, the medical provider that rendered services to him, has also stated he is a "rude and difficult patient", to the point where they had to discharge him from their practice I attempted to assist him personally, as did the Collections Manager, and he chose to be verbally abusive with both of usAgain, we cannot and will not tolerate abusive consumers berating and belittling our staff so we have chosen not to communicate with him on that level Validation of the debt in question is being mailed to the consumer, a required by lawShould he have additional questions or concerns, he may address them to our office in writingAgain, unless he chooses to conduct himself in a polite and civilized manner, and refrain from abusive and belittling language, we will not speak with him over the phone As our staff conducted themselves professionally and their efforts were met with belligerence, we do not feel an apology is warrantedOur CEO is aware of the matter and concurs with these findingsRegards,Angela H [redacted] Compliance & Quality Assurance Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: American Collections continues to refuse and fail to address the very specific instances of misconduct and unprofessional behavior by their employee, Angela H [redacted] , which I clearly set forth in my complaint American Collections has refused and failed to retract its transparently report it made on April 5, 2016, to all major credit reporting organizations, that I owe [redacted] ***$even though [redacted] ***had received payment in full of $from my health Insurance company, [redacted] , eighteen (18) days EARLIER, on March 17, Conclusive proof of that payment was contained in my fax dated 6/17/to Shari C***, Collections Manager, American Collections, which contained my request to American Collections to retract its demonstrably report to the major credit reporting organizations that I owed [redacted] ***., $ Yet, in a brazen continuation of its pervasive bad faith, American Collections has refused and failed to retract its demonstrably report about me to the major credit reporting agencies Instead of honestly acknowledging that it had made a statement to the credit reporting agencies about the payment that had been made to its client, [redacted] ***., days BEFORE it submitted a report that the payment had not been made, American Collections has now indulged in its latest act of bad faith Specifically, in American Collections’ letter to me dated July 7, 2016, signed by a “Angela H [redacted] ” who is identified therein as “Client Services Representative,” the latter misleadingly stated that my “account is considered to be a validly due and owing [sic] debt.” Yet, significantly, the balance shown in the letter was $which is clearly not the balance of $that American Collections had falsely reported on April 5, 2016, to the major credit reporting agencies as owed by me days AFTER it had been paid in full by my health insurance company The crucial question, therefore, which exposes American Collections unremitting bad faith is one that American Collections refused and failed to answer in its letter dated July 7, -- as it has also refused and failed to answer my questions listed in my last reply dated July 8, Here is the dispositive question: How does a letter concerning a “debt” of $somehow constitute “validation” of the “debt” of $that American Collections had falsely reported to the major credit rep0orting agencies as owed by me? Accordingly, I hereby demand that American Collections immediately and responsively answer that crucial question which goes to the heart of my complaint and my eminently reasonable request, among other things, that American Collections retract its report about me to the major credit reporting agencies I also hereby renew my repeated request that American Collections answer responsively the list of questions set forth in my last reply dated July 8, 2016, regarding the very specific allegations of misconduct and unprofessional behavior by their employee, Angela H [redacted] “Customer Services Representative” and/or “Compliance & Quality Assurance Manager”) towards me which I had clearly set forth in my complaint In addition, I also hereby renew my demand for a letter of apology from the CEO of American Collections for the misconduct and unprofessional behavior of their employee, Angela H [redacted] , towards me, as detailed in my complaint I hereby further request that the Revdex.com convene a hearing on this matter should American Collections continue to brazenly indulge in bad faith by refusing and failing to answer my questions and thereby: (a) Seek to avoid talking responsibility for making a report about me to the major credit reporting agencies on April 5, 2016; and (b) Seek to avoid talking responsibility for the misconduct and unprofessional behavior of its employee, Angela H [redacted] , towards me, as detailed in my complaint Regards, [redacted]
To Whom It May Concern:I have reviewed a recording of the call with [redacted] and I believe there was some miscommunicationIn that regard I would like to extend an apology to [redacted] on behalf of our agency and provide her with correct information.I have updated her account so she is not contacted by phoneAs was explained to [redacted] we do not use email to communicate with consumers, we only use it to facilitate their submitting information to usWe are in receipt of a request from [redacted] to provide debt validation, which is her right by lawWe have requested additional information from our client and will be mailing it to [redacted] upon receipt.As for the account being noted as a refusal to pay, our representative erred in making that statement and we again offer our apologies to [redacted] Should you have additional questions or concerns, please do not hesitate to contact me [redacted] is most welcome to contact me directly, my contact information is noted below.Regards,Angela H [redacted] Compliance & Quality Assurance Manager###-###-####
Dear Sir/Madam,Unfortunately there is nothing we can do to accommodate Ms***We must remain compliant with the myriad of laws we are required to follow, therefore our original response standsContrary to what Ms [redacted] may believe, the accounts in question cannot be combined into a single accountRespectfully, I would point out that Ms [redacted] has been provided with the means to obtain the information she wantsWhy is it that she can take the time to submit a complaint to your office and then submit a rejection of our response to that complaint yet she cannot take the time to submit a request to our office for validation of the debts in question?Finally and again respectfully, while collection of the other accounts that Ms [redacted] has here may not be legally enforceable by law, it does demonstrate a history of her not satisfying the medical debts she has incurred over the years with our clientShe seems more interested in "repairing" her credit rather than paying for medical services she and her children have received.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
To Whom It May Concern:As indicated in our most recent response, we will not be addressing this matter further.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
Although we do have this consumer in our database, I cannot locate any account with a balance of $Further to that, if the consumer wishes to have her dispute investigated, she needs to contact our office directly
Dear Sir/Madam,This consumer has only previously contacted us one time and that was by emailIn that email, she did not provide the phone number we were calling and we were therefore unable to resolve the matter at that timeA reply was sent to her email asking that she provide the number we were calling however an automated response was returned indicating her email address was not accepting inbound emails from "unknown" sourcesThis left us without a means of resolving the issue for her.Based on the information provided in this complaint, the account in question was located and it was discovered that [redacted] ' phone number was removed on June 12, We now consider the matter resolved and offer an apology to [redacted] for any inconvenience this may have caused her.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Will forward to my attorney and Social Security Administrations for further action Regards, [redacted]
[redacted] & [redacted] visited our Hicksville showroom yesterday and saw a sample of the sink we are offering as a replacement I am still waiting for the color samples, since the sink comes in different colors As soon as I have them, they will be able to choose a color and we will place an order for them thru Kohler
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We cannot speak to any errors that were made by the original creditor in posting the consumer's payment to another charge/account, which ultimately lead to the account being in collectionsWe would be happy however, to provide the consumer with the appropriate contact information for the original creditor should she wish to pursue that aspect of the matter further.As for the account being on her credit at this point in time, we submitted a request to all three credit bureaus in February to have the information removed from the consumer's creditWe cannot make any representation as to what the credit bureaus do with the information we provide to themIf the account continues to appear on the consumer's credit report, she will need to contact the credit bureau directlyWe mailed her confirmation of her payment, as well as confirmation that we submitted the deletion request to the credit bureaus.Please note this matter was resolved over a year and a half agoWe have NOT reached out to the consumer since sending her the aforementioned letters
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] I processed four payments with different check numbers using the online toolI have documentation for each one but yet this company did them as one paymentI will look into the law to see if that can be done Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
To Whom It May Concern:After speaking with our Controller, I was advised since the transaction involves processing ACH payments, we can only process one transaction per day, per bank accountThat is the reason we processed a single payment rather than four separate paymentsIf the consumer wants separate payments processed, she will need to contact our office by phone.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
Dear Sir/Madam,We have conducted extensive research into this matter and while we do not refute that [redacted] is likely receiving these calls, we do not now nor have we ever had his phone number ###-###-#### in our databaseWe cannot find any evidence to indicate we are DIRECTLY dialing that numberThe only records we have that involve that phone number are from the many times [redacted] has contacted our office regarding this most unfortunate matterThe only explanation we have is that a number we are directly dialing is somehow being forwarded/re-directed/ported to [redacted] s' numberWe have attempted to narrow it down by using dates and times provided by [redacted] during his last call and have flagged numbers that were called at approximately the same time as [redacted] received these callsWe are hopeful that this eliminates the problem however since we cannot positively, with 100% certainty, identify the number(s) involved we cannot guarantee resolution at this time.We have also reached out to the various software vendors we use for our account database and our automated dialing equipment for assistance and are waiting to hear back from them as to any additional steps we can or should take in this matter.In conclusion, we have offered our apologies to [redacted] in the past and we hereby offer them againThere is nothing further we can do at this time [redacted] is always welcome to contact me directly should he wish to do so.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
Dear Sir/Madam,It is our policy to request current contact information for every consumer we speak with [redacted] refused to provide or otherwise confirm his current mailing address and requested that we not contact him by phoneDue to his refusal to confirm his address, he was directed to our website to make his paymentAdditionally, we cannot accept [redacted] payments over the phone due to THEIR requirement that we have the consumers' signature for the transactionMaking a payment on our website satisfies this requirement as [redacted] will accept transactions processed in that fashion.Regarding the transaction itself, I checked with our Accounting Department and was informed that [redacted] s' card was run twice however the second transaction was voidedOur Controller advised me if [redacted] is "holding" that amount of money for the second charge, [redacted] should contact them directly and find out why because we did void the second chargeHe further advises if the second transaction was actually processed by ***, [redacted] should definitely dispute it directly with [redacted] as, again, the second charge was voided on our end.Should there be any additional concerns or questions, please do not hesitate to contact the undersigned.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
To Whom It May Concern: This consumer does not agree that he owes a debt to our clientRather than conduct telephone conversations in a polite and civilized manner, he has chosen, on more than one occasion, to be verbally abusive toward our staffWe do not require our staff to tolerate abusive consumers Our client, the medical provider that rendered services to him, has also stated he is a "rude and difficult patient", to the point where they had to discharge him from their practice I attempted to assist him personally, as did the Collections Manager, and he chose to be verbally abusive with both of usAgain, we cannot and will not tolerate abusive consumers berating and belittling our staff so we have chosen not to communicate with him on that level Validation of the debt in question is being mailed to the consumer, a required by lawShould he have additional questions or concerns, he may address them to our office in writingAgain, unless he chooses to conduct himself in a polite and civilized manner, and refrain from abusive and belittling language, we will not speak with him over the phone As our staff conducted themselves professionally and their efforts were met with belligerence, we do not feel an apology is warrantedOur CEO is aware of the matter and concurs with these findingsRegards,Angela H [redacted] Compliance & Quality Assurance Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: American Collections continues to refuse and fail to address the very specific instances of misconduct and unprofessional behavior by their employee, Angela H [redacted] , which I clearly set forth in my complaint American Collections has refused and failed to retract its transparently report it made on April 5, 2016, to all major credit reporting organizations, that I owe [redacted] ***$even though [redacted] ***had received payment in full of $from my health Insurance company, [redacted] , eighteen (18) days EARLIER, on March 17, Conclusive proof of that payment was contained in my fax dated 6/17/to Shari C***, Collections Manager, American Collections, which contained my request to American Collections to retract its demonstrably report to the major credit reporting organizations that I owed [redacted] ***., $ Yet, in a brazen continuation of its pervasive bad faith, American Collections has refused and failed to retract its demonstrably report about me to the major credit reporting agencies Instead of honestly acknowledging that it had made a statement to the credit reporting agencies about the payment that had been made to its client, [redacted] ***., days BEFORE it submitted a report that the payment had not been made, American Collections has now indulged in its latest act of bad faith Specifically, in American Collections’ letter to me dated July 7, 2016, signed by a “Angela H [redacted] ” who is identified therein as “Client Services Representative,” the latter misleadingly stated that my “account is considered to be a validly due and owing [sic] debt.” Yet, significantly, the balance shown in the letter was $which is clearly not the balance of $that American Collections had falsely reported on April 5, 2016, to the major credit reporting agencies as owed by me days AFTER it had been paid in full by my health insurance company The crucial question, therefore, which exposes American Collections unremitting bad faith is one that American Collections refused and failed to answer in its letter dated July 7, -- as it has also refused and failed to answer my questions listed in my last reply dated July 8, Here is the dispositive question: How does a letter concerning a “debt” of $somehow constitute “validation” of the “debt” of $that American Collections had falsely reported to the major credit rep0orting agencies as owed by me? Accordingly, I hereby demand that American Collections immediately and responsively answer that crucial question which goes to the heart of my complaint and my eminently reasonable request, among other things, that American Collections retract its report about me to the major credit reporting agencies I also hereby renew my repeated request that American Collections answer responsively the list of questions set forth in my last reply dated July 8, 2016, regarding the very specific allegations of misconduct and unprofessional behavior by their employee, Angela H [redacted] “Customer Services Representative” and/or “Compliance & Quality Assurance Manager”) towards me which I had clearly set forth in my complaint In addition, I also hereby renew my demand for a letter of apology from the CEO of American Collections for the misconduct and unprofessional behavior of their employee, Angela H [redacted] , towards me, as detailed in my complaint I hereby further request that the Revdex.com convene a hearing on this matter should American Collections continue to brazenly indulge in bad faith by refusing and failing to answer my questions and thereby: (a) Seek to avoid talking responsibility for making a report about me to the major credit reporting agencies on April 5, 2016; and (b) Seek to avoid talking responsibility for the misconduct and unprofessional behavior of its employee, Angela H [redacted] , towards me, as detailed in my complaint Regards, [redacted]
To Whom It May Concern:I have reviewed a recording of the call with [redacted] and I believe there was some miscommunicationIn that regard I would like to extend an apology to [redacted] on behalf of our agency and provide her with correct information.I have updated her account so she is not contacted by phoneAs was explained to [redacted] we do not use email to communicate with consumers, we only use it to facilitate their submitting information to usWe are in receipt of a request from [redacted] to provide debt validation, which is her right by lawWe have requested additional information from our client and will be mailing it to [redacted] upon receipt.As for the account being noted as a refusal to pay, our representative erred in making that statement and we again offer our apologies to [redacted] Should you have additional questions or concerns, please do not hesitate to contact me [redacted] is most welcome to contact me directly, my contact information is noted below.Regards,Angela H [redacted] Compliance & Quality Assurance Manager###-###-####
Dear Sir/Madam,Unfortunately there is nothing we can do to accommodate Ms***We must remain compliant with the myriad of laws we are required to follow, therefore our original response standsContrary to what Ms [redacted] may believe, the accounts in question cannot be combined into a single accountRespectfully, I would point out that Ms [redacted] has been provided with the means to obtain the information she wantsWhy is it that she can take the time to submit a complaint to your office and then submit a rejection of our response to that complaint yet she cannot take the time to submit a request to our office for validation of the debts in question?Finally and again respectfully, while collection of the other accounts that Ms [redacted] has here may not be legally enforceable by law, it does demonstrate a history of her not satisfying the medical debts she has incurred over the years with our clientShe seems more interested in "repairing" her credit rather than paying for medical services she and her children have received.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
To Whom It May Concern:As indicated in our most recent response, we will not be addressing this matter further.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
Although we do have this consumer in our database, I cannot locate any account with a balance of $Further to that, if the consumer wishes to have her dispute investigated, she needs to contact our office directly
We stand behind our original response and welcome the opportunity to assist the consumer further provided she contacts us directly as requested
Dear Sir/Madam,This consumer has only previously contacted us one time and that was by emailIn that email, she did not provide the phone number we were calling and we were therefore unable to resolve the matter at that timeA reply was sent to her email asking that she provide the number we were calling however an automated response was returned indicating her email address was not accepting inbound emails from "unknown" sourcesThis left us without a means of resolving the issue for her.Based on the information provided in this complaint, the account in question was located and it was discovered that [redacted] ' phone number was removed on June 12, We now consider the matter resolved and offer an apology to [redacted] for any inconvenience this may have caused her.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Will forward to my attorney and Social Security Administrations for further action Regards, [redacted]
[redacted] & [redacted] visited our Hicksville showroom yesterday and saw a sample of the sink we are offering as a replacement I am still waiting for the color samples, since the sink comes in different colors As soon as I have them, they will be able to choose a color and we will place an order for them thru Kohler
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We cannot speak to any errors that were made by the original creditor in posting the consumer's payment to another charge/account, which ultimately lead to the account being in collectionsWe would be happy however, to provide the consumer with the appropriate contact information for the original creditor should she wish to pursue that aspect of the matter further.As for the account being on her credit at this point in time, we submitted a request to all three credit bureaus in February to have the information removed from the consumer's creditWe cannot make any representation as to what the credit bureaus do with the information we provide to themIf the account continues to appear on the consumer's credit report, she will need to contact the credit bureau directlyWe mailed her confirmation of her payment, as well as confirmation that we submitted the deletion request to the credit bureaus.Please note this matter was resolved over a year and a half agoWe have NOT reached out to the consumer since sending her the aforementioned letters
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] I processed four payments with different check numbers using the online toolI have documentation for each one but yet this company did them as one paymentI will look into the law to see if that can be done Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
To Whom It May Concern:After speaking with our Controller, I was advised since the transaction involves processing ACH payments, we can only process one transaction per day, per bank accountThat is the reason we processed a single payment rather than four separate paymentsIf the consumer wants separate payments processed, she will need to contact our office by phone.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc
Dear Sir/Madam,We have conducted extensive research into this matter and while we do not refute that [redacted] is likely receiving these calls, we do not now nor have we ever had his phone number ###-###-#### in our databaseWe cannot find any evidence to indicate we are DIRECTLY dialing that numberThe only records we have that involve that phone number are from the many times [redacted] has contacted our office regarding this most unfortunate matterThe only explanation we have is that a number we are directly dialing is somehow being forwarded/re-directed/ported to [redacted] s' numberWe have attempted to narrow it down by using dates and times provided by [redacted] during his last call and have flagged numbers that were called at approximately the same time as [redacted] received these callsWe are hopeful that this eliminates the problem however since we cannot positively, with 100% certainty, identify the number(s) involved we cannot guarantee resolution at this time.We have also reached out to the various software vendors we use for our account database and our automated dialing equipment for assistance and are waiting to hear back from them as to any additional steps we can or should take in this matter.In conclusion, we have offered our apologies to [redacted] in the past and we hereby offer them againThere is nothing further we can do at this time [redacted] is always welcome to contact me directly should he wish to do so.Regards,Angela H [redacted] Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc