Blackmon Mooring of Oklahoma City, Inc. Reviews (1)
Blackmon Mooring of Oklahoma City, Inc. Rating
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Initial Business Response /* (1000, 8, 2015/12/10) */
To Whom it may concern,
1. Most of the delay to this project was the fact that it turned into a FEMA loss. FEMA projects take longer for approval and is a delay that is beyond our control.
2. Blackmon Mooring performed the job correctly...
and in accordance to industry standards. Drying equipment must remain in place until an acceptable moisture level is reached thus completing the drying process. The rates and charges were billed according to industry standards however FEMA does not pay for many required items to do the job properly (i.e. drying equipment for longer than 3 days). Our contract was with the homeowner, not FEMA and any costs not covered by FEMA are the responsibility of the homeowner.
In regards to the timeliness of work completion, we have documented phone records of our multiple attempts to contact the customer to schedule the repairs. We were finally able to schedule the repairs by traveling to the property to locate the customer. Once we were able to begin the repairs, we completed them as quickly as possible. The customer paid our company for repair services only and there is still an outstanding balance of $778.02 for drying services.
We sympathize with the customer and understand the hardships associated with a loss of this magnitude. In an effort to assist our customer with this loss, we will forgive the balance of $778.02.
[redacted]
General Manager
Blackmon Mooring of Oklahoma City
Initial Consumer Rebuttal /* (3000, 10, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1.FEMA had nothing to do with this matter, my insurance company covered the water damage due to Blackmon performing unauthorized work.
2. There was no drying equipment involved.
3.I'm sure their phone records will reflect large spaces of time and all were initiated by me to find out the status of when repairs would be completed. I also have all calls to me from them since all calls are forwarded to my cellphone.