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Blackmon Mooring of San Antonio Inc.

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Blackmon Mooring of San Antonio Inc. Reviews (1)

Complaint: [redacted]
I am rejecting this response because: I would be happy to forward my emails between Blackmon Mooring and me, but I need to do that one at a time.  This has been one frustration after another.  It was not until I had reached my limit and lost my temper that I finally got satisfactory service from [redacted] last Thursday, March 17th.  I had to put my foot down and insist that he not leave the property until the work was completed properly.   I had had enough. This is the 2nd warranty submission.  This is not the first submission since the work was "completed" almost a year ago as the company reported in their reply.  I have attached a copy of my first warranty submission weeks after Blackmon Mooring claimed that the work had been completed. I will name names if I have to.  I was lied to by workers who said that they had arrived at a certain time in the morning.  I told them that cannot be true because I was here talking to their boss at that time who said that they were 30 minutes away.  I came home from a long day at work having been promised that by the time I got home from work, it would all be complete.  I arrived to a living room full of plastic walls and workers who stayed for hours longer.  Same thing the next day. I was told (again will name names) that someone would come by with a magnet and clean up debris.  I arrived home from work one day and found roofing debris and several nails in my driveway.  I sent a photo of it to the office (again, will name names if I must) and was promised again and again that someone would come out.  It didn't happen, and I still hear nails blowing around when I do yard work. A bare plank of wood was installed over my front door, and it took weeks and several frustrated phone calls and emails to get someone out to paint that and the soffet.  I was promised that it would be done correctly only to return from work to see that someone had slapped a patch of paint on the soffet that didn't come CLOSE to the paint color.  They slapped a few brush strokes of white paint on a tan/brown soffet.  More telephone calls, emails and missed appointments ... and I have the emails to show that. Rain guards were not replaced when the roof was replaced.  More calls and emails and promises, un-announced arrivals and months later, the rain guards were finally placed correctly. I asked someone who had used Blackmon Mooring what their experience was with them.  Unsolicited, they replied, "well, they're quick to send you the bill but not so good at finishing the job." What will it take to get my point across?! I will consider this issue resolved when I receive monetary compensation for the year and a half of missed appointments, lies and shoddy work that I had to endure with Blackmon Mooring. Sincerely, [redacted]

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