I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Window Max stated they would be here on Monday, October 12 to make repairs - they called and rescheduled to Wednesday, October 14. Yesterday, 10/14, they didn't show up or call to let me know they weren't coming.
Regards,
[redacted]
Two refunds have been mailed. I provided a copy to the Revdex.com. This morning I checked the mail and both the check and the cashiers check has been returned to us as undeliverable. I will check address and resend priority mail. Braden MilesWindow Max
I am sorry you are having a problem with the PVC trim around your windows. I did forward you the letter from the manufacture that states the PVC trim has no warranty. Your windows are covered by the manufactures warranty. [redacted] manufactured your windows and [redacted] supplied and manufactured...
the PVC trim you are having a problem with. Window Max does not make these products we simply install. The state of VA requires us to warranty workmanship for one year. I have included in this response the letter from [redacted] stating there is not a warranty on your trim. IF you have any questions please contact them directly at [redacted]. They do have a office in Roanoke off of [redacted]. The manager for the branch is named [redacted] [redacted]. As we have stated before We would be happy to rewrap your windows with new trim however after 8 years we will not cover this cost. The price to rewrap the windows will be $75 each including labor Braden [redacted]Window Max
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Window Max stated they would be here on Monday, October 12 to make repairs - they called and rescheduled to Wednesday, October 14. Yesterday, 10/14, they didn't show up or call to let me know they weren't coming.
Regards,
[redacted]
Two refunds have been mailed. I provided a copy to the Revdex.com. This morning I checked the mail and both the check and the cashiers check has been returned to us as undeliverable. I will check address and resend priority mail. Braden MilesWindow Max
I am sorry you are having a problem with the PVC trim around your windows. I did forward you the letter from the manufacture that states the PVC trim has no warranty. Your windows are covered by the manufactures warranty. [redacted] manufactured your windows and [redacted] supplied and manufactured...
the PVC trim you are having a problem with. Window Max does not make these products we simply install. The state of VA requires us to warranty workmanship for one year. I have included in this response the letter from [redacted] stating there is not a warranty on your trim. IF you have any questions please contact them directly at [redacted]. They do have a office in Roanoke off of [redacted]. The manager for the branch is named [redacted] [redacted]. As we have stated before We would be happy to rewrap your windows with new trim however after 8 years we will not cover this cost. The price to rewrap the windows will be $75 each including labor Braden [redacted]Window Max