Blackrock Dental

Thank you for making us aware of this patient's concernIt is very important to us that every patient feel comfortable and heardThe estimate given to the patient before his treatment was based on the insurance information providedIt is a routine practice for our staff to check for wait times and important dates pertaining to their coverageIn this case it was missedWe apologized to the patient for thisFollowing this conversation with him there was a misunderstanding about the patient's ongoing concernAs soon as we heard of this concern we contacted the patient and resolved his concern immediatelyHe was pleased with the resolutionWe pride ourselves on our customer service and we are grateful for the opportunity to continue in our practice of helping each patient feel well taken care ofThank you for your consideration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Thank your for informing us about this concern.  It is very important to us that all of our patients feel they have been treated fairly and honestly.  A regular part of our practice is estimating the cost of treatment for patients including insurance coverage.  As this is something we...

do daily as a part of our practice, we recognize how important it is that we estimate insurance participation as accurately as possible to prepare patients for their out of pocket expenses.  It most cases, our estimates are very accurate.  Unfortunately in this situation, the estimate of coverage was off by a more significant amount.  We have reached out to this patient with a phone call to convey our willingness to work with him on this.  He was unable to answer, so a message was left expressing our desire to resolve his concern.Sincerely,Blackrock Dental

Thank you for making us aware of this patient's concern. It is very important to us that every patient feel comfortable and heard. The estimate given to the patient before his treatment was based on the insurance information provided. It is a routine practice for our staff to check for wait times...

and important dates pertaining to their coverage. In this case it was missed. We apologized to the patient for this. Following this conversation with him there was a misunderstanding about the patient's ongoing concern. As soon as we heard of this concern we contacted the patient and resolved his concern immediately. He was pleased with the resolution. We pride ourselves on our customer service and we are grateful for the opportunity to continue in our practice of helping each patient feel well taken care of. Thank you for your consideration.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was never upset with the dental service provided by Blackrock Dental, but with the billing department.
Sincerely,
[redacted]