Black's Appliances Audio-Video

Review: I purchased a double reclier made by [redacted] last June. It cost approximately $800. It came with a one year warranty. Within a month it was non functional, I called Blacks and they picked it up. I was told that it was warrantied when and if the factory rep decidedd it was faulty. I waited for a few weeks and was given a run around. I contacted the manufacturer. They assured me that they would make a quick determinatation. I had a series of heart attcks and had to move to NY. I still got no response from Blacks, Finally they gave me the reps number from the manufactureer. It was agreed that seeing as II had moved , they would in fact replace it at another outlet if it proved convenient for me. Italked with the owner today of Blacks. He stated he threw it away because he hadnt heard from me. I have witnesses to the purchase and their route guy picking it up.He refuses to acknowledge that they have any responsibility to honor a claim older than 90 days.Desired Settlement: I would like my original item returned or replace. As an alternative I would accept the cash refund.

Business

Response:

Company states: The customer bought the recliner June 2013. Since he lives 60 miles out of town we only go out there a few weeks. Both sides recline but they are busted and bent so bad. I told him I could get hold of a rep but it is busted up badly. The framing underneath on both sides are bent about 40-50 degrees. He calls me a week later and what we have to do is take pictures and send it to the factory. We took the pictures and then he said I want a refund I am moving to NY. I told him we cannot give a refund because it is under warranty. I told him we cannot do that. I held the love seat here for four months and never heard from him and threw it out. A year later the customer calls and asks for the loveseat. We told him that we never heard from him. We have a sign that if the customer does not respond after 3 months we either get rid of throw away the products. We held this for four months and two weeks and so we never heard from him. The customer never paid $800. It was $599 that he paid for.

Consumer

Response:

I am rejecting this response because: it is not the truth. I purchased the recliner for $700.00 cash .I have a witness, who was there at the time of purchase.It was his truck and we had a conversation about the price afterwards.His name is [redacted]. The price was $700.00 because with taxes it was more, hence my paying in cash to avoid sales tax. Six monthes prior to that I had purchased a $900.00 mattress there and we agreed on a cash price also.

I am a large man at270 lbs . I bought the recliner knowing it had a factory warranty . I have had cheap recliners in the past, and they generally are not made for my size or weight. The mechanism and linkage under the foot rest bent on both sides. Upon contacting the store I was told their driver would come by and pick it up. After several weeks they in fact did. After the store had it a week I went in and explained that I was moving. He indeed said he wouldn't refund the money and he was waiting to show it to a factory rep. I got the number for the factory customer service from him. I called and explained the situation to the factory customer service rep. She said that there were other retailers or factory outlets . One was in fact down here in Orange County. However she said that the chair was yet to be determined defective yet and she would follow up with Blacks. I called blacks, and asked what the status was on the evaluation of said recliner. That was in August. They had picked up the chair in the first week of July. I was told it hadn't been determined yet. and they would contact me. At this point I was very upset and felt I was getting a run around.

Since then I have had two heart attacks and lung operation. I was unabe to pursue the issue. However, the onus was on them to evaluate and contact me. If the chair was there to be evaluated, why would he throw it out? When the chair was picked up to the last contact point was less than 60 days. The man admits that he threw it out without an evaluation. The factory has no records of him ever asking for a determination. He made no contact with them over this item. When I purchased it it was in the wharehouse. . It was he who brought me back there to show me it. It was not on display. It was assembled and not packaged or covered in any way. I suspect he sold me a used or previously returned item.

Business

Response:

Company provided invoice showing date of purchase.

Consumer

Response:

So the fact is established. The part that is most important to this matter is when he picked up in July, his own policy is that a determination as to whether or not the item was damaged was needed. I communicated with the owner .I was told that it hadn't been determined at that point. That was the end if July. I was told they would advise. He admits that he disposed of it. I had already contacted the manufacturer, or the distributer through a customer service number provided by the vendor. It was determined that the replacement ite mm could be picked up at other locations than the store. A determination would need to be done.