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Black's Plumbing

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On Monday, October 24, 2016, I called The Cookie Lady in Maumee, OH, at 8:58 a.m. to place an order for four dozen assorted cookies, to be picked up at 4:30 p.m. the following day. I spoke with "[redacted]" and told her what I wanted, when I would pick up the cookies, and asked for a price. She quoted $ 19.40, to which I agreed. I mentioned, "Well, that's a good price ... under 20 dollars ...it's for a group at church."

At exactly 4:30 p.m. on Tuesday, October 25, I arrived at the store to pick up the order. At that time I was told by the clerk that the price was now $ 31.20. I questioned the difference, and she replied that "[redacted]" had made a mistake. I asked for a consideration, in that I am retired and on a fixed income, and had agreed to $ 19.40 with "[redacted]". The clerk responded, "No !". The other clerk became involved, and also responded to the effect that the price was $ 31.20. I feel that both clerks were very disrespectful. Not knowing what was available at a nearby Kroger store or a nearby Meijer store, I very reluctantly paid $ 31.20 via debit card.

I contacted "[redacted]" at the store on Wednesday morning at 11:31 a.m. and got the same rude and disrespectful attitude ... "I made a mistake". So, she lied to me again ... I had worked in sales for many years, and have never lied to or disrespected a customer. [redacted], a very successful 70 year old real estate agent in Pittsburgh, once said, "Make a customer, not a sale".

This was my second time in your store this year. It will also be my last time in your store !! You made a sale ... but lost a customer.

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Address: 715 Barnell Dr, Aberdeen, North Carolina, United States, 28315-3628

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