Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business alleges that a contract was signed that stipulated that the deposit is non-refundable. There are two issues with this:1) I am unaware that said contract exists. To my knowledge, a contract was never signed. Can the business provide the contract with signatures?2) The written documentation that does exist (the email exchange) clearly indicates that the business indicated that the refund WAS refundable up to Feb 15. TWICE the customer requested the refund, with no response from the business.The business alleges that the date was changed twice. As the email exchange indicates, further dates were explored, but a new date was never confirmed. In fact, the customer explicitly requests the return of the refund even though new dates are being discussed ("We likely will move the event to the 13th but are not sure yet so we would like the deposit back before it becomes non-refundable). The 2nd date proposed the business simply denied the event because the employees wanted to take vacation ("Yes, REDACTED both take that day off with our children so the venue is not available.").The business was unresponsive multiple times to a request to refund the deposit before February 15 which they explicitly state is refundable ("Yes you can put a $200 deposit down to hold the date that would be refundable until February the 15th). I see no way in which the business can make a claim to the $200 deposit.
Regards,
[redacted]
This is the same complaint as previously received now from a different person with the same group. They signed a contract stating it was non-refundable which stands. They changed the date twice after the February 15th date they are referring to. We are not returning their deposit...
[redacted] will talk to you and promise you the moon. He takes your deposit and you'll never see him again for weeks or even months. He kept telling me he'd be here tomorrow. Stupid me, I forgot to ask him which tomorrow he was talking about. He managed to put up a 40 foot gutter (with no downspout) that we have to get taken out and redone. He showed up to go over our contract and said I'll be back in a bit and he didn't show back up. I made him put an completion date on the contract and he didn't even come close to finishing so we demanded our money back. He gave us a postdated check and we had to wait 5 days to cash it. Quite frankly I'm surprised it did. I would NEVER recommend him for any job no matter how small it is!!!
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You stated you were mailing the $200 refund check, but as of yesterday, 7/2, I have not received it.
Regards,
[redacted]
The request was sent to the office on 6/25 and usually takes two weeks to process -- you should receive your refund by 7/14.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business alleges that a contract was signed that stipulated that the deposit is non-refundable. There are two issues with this:1) I am unaware that said contract exists. To my knowledge, a contract was never signed. Can the business provide the contract with signatures?2) The written documentation that does exist (the email exchange) clearly indicates that the business indicated that the refund WAS refundable up to Feb 15. TWICE the customer requested the refund, with no response from the business.The business alleges that the date was changed twice. As the email exchange indicates, further dates were explored, but a new date was never confirmed. In fact, the customer explicitly requests the return of the refund even though new dates are being discussed ("We likely will move the event to the 13th but are not sure yet so we would like the deposit back before it becomes non-refundable). The 2nd date proposed the business simply denied the event because the employees wanted to take vacation ("Yes, REDACTED both take that day off with our children so the venue is not available.").The business was unresponsive multiple times to a request to refund the deposit before February 15 which they explicitly state is refundable ("Yes you can put a $200 deposit down to hold the date that would be refundable until February the 15th). I see no way in which the business can make a claim to the $200 deposit.
Regards,
[redacted]
This is the same complaint as previously received now from a different person with the same group. They signed a contract stating it was non-refundable which stands. They changed the date twice after the February 15th date they are referring to. We are not returning their deposit...
per the contract.
[redacted] will talk to you and promise you the moon. He takes your deposit and you'll never see him again for weeks or even months. He kept telling me he'd be here tomorrow. Stupid me, I forgot to ask him which tomorrow he was talking about. He managed to put up a 40 foot gutter (with no downspout) that we have to get taken out and redone. He showed up to go over our contract and said I'll be back in a bit and he didn't show back up. I made him put an completion date on the contract and he didn't even come close to finishing so we demanded our money back. He gave us a postdated check and we had to wait 5 days to cash it. Quite frankly I'm surprised it did. I would NEVER recommend him for any job no matter how small it is!!!
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You stated you were mailing the $200 refund check, but as of yesterday, 7/2, I have not received it.
Regards,
[redacted]