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Blacksburg Power Equipment

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Blacksburg Power Equipment Reviews (2)

I am concerned to learn of the customer's complaint. We try our best to provide great service
and customer satisfaction.
I would like to address three points the customer made, and then to provide the settlement the
customer requested.
1. I agree, the customer did arrive right before closing...

time to pick up the mower. All my
employees had left because of the football game at [redacted]. I was also anxious to leave
because all my children were in town and waiting for me at home. The mower was in
the warehouse and was hard to roll out quickly. I asked her if she could get it on
Monday instead. I apologize for the inconvenience.
2. I disagree that the customer states she was required to unload the mower when she
initially brought it to my store for service. Two male employees did not stand by and
watch her while she unloaded the mower. I came out and told her I would unload the
mower, that it was light, and that I did ¡t every day. I told her I could do it by myself, to
let me do it. She persisted in helping me to unload the mower, even after I insisted I did
not need any help. We do not require customers to unload their equipment if they need
help. This is part of our service.
3. I disagree that I discriminated against her as a woman by waiting on a male customer
before her. He actually arrived before her. He saw that I was closing, and went out to
unload his mower, declining my offer to help, He then came in for me to fill out the
repair order. We try to help customers in the order in which they arrive. She arrived
after he did. She just happened to walk in the store while he was still outside unloading
his mower.
To, conclude, I apologize for her not being able to pick up her mower on Saturday, and
for her feeling that I was acting unprofessionally. This was not my intention.
I would be happy to deliver her mower, at no charge, to her house. If she could call with
her credit card information I will bring the mower to her. {We usually charge for our
delivery service.)
This solution should provide the desired settlement she asked for in the complaint,
which was an apology and some kind of credit.
Please let me know if you need any more information.
Regards,
[redacted]
###-###-####

Review: I am concerned about the unprofessional behavior and lack of service provision by the owner. It took several weeks for them to contact me to say my mower was ready. I called a week ago and asked that it be ready for pick up. I arrived at the store today, 10 minutes before closing time. The owner chose to wait on a male customer but told me "he wasn't digging out my mower today", EVEN THOUGH IT WAS BEFORE 12:30. When I dropped of the mower, the owner was unprofessional as well. I was in high heels on my way to work. Two of his healthy male employees watched as I was required to assist the owner (who is disabled) unload the mower. I weight 100 pounds. This behavior is unprofessional. I would like some explanation of why the owner conducts business like this. I would like to know where and when I can pick up my mower. I would like to know, why I personally, must make an appointment to get my mower back. I am considering filing file gender discrimination charges as well against this company with the federal government.Desired Settlement: I would also like an apology and some sort of credit for the time I wasted coming in to pick up my mower during store hours and I was refused.

Business

Response:

I am concerned to learn of the customer's complaint. We try our best to provide great service

and customer satisfaction.

I would like to address three points the customer made, and then to provide the settlement the

customer requested.

1. I agree, the customer did arrive right before closing time to pick up the mower. All my

employees had left because of the football game at [redacted]. I was also anxious to leave

because all my children were in town and waiting for me at home. The mower was in

the warehouse and was hard to roll out quickly. I asked her if she could get it on

Monday instead. I apologize for the inconvenience.

2. I disagree that the customer states she was required to unload the mower when she

initially brought it to my store for service. Two male employees did not stand by and

watch her while she unloaded the mower. I came out and told her I would unload the

mower, that it was light, and that I did ¡t every day. I told her I could do it by myself, to

let me do it. She persisted in helping me to unload the mower, even after I insisted I did

not need any help. We do not require customers to unload their equipment if they need

help. This is part of our service.

3. I disagree that I discriminated against her as a woman by waiting on a male customer

before her. He actually arrived before her. He saw that I was closing, and went out to

unload his mower, declining my offer to help, He then came in for me to fill out the

repair order. We try to help customers in the order in which they arrive. She arrived

after he did. She just happened to walk in the store while he was still outside unloading

his mower.

To, conclude, I apologize for her not being able to pick up her mower on Saturday, and

for her feeling that I was acting unprofessionally. This was not my intention.

I would be happy to deliver her mower, at no charge, to her house. If she could call with

her credit card information I will bring the mower to her. {We usually charge for our

delivery service.)

This solution should provide the desired settlement she asked for in the complaint,

which was an apology and some kind of credit.

Please let me know if you need any more information.

Regards,

###-###-####

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Description: TOOLS-POWER ACUATED

Address: 2910 N. Franklin Street, Christiansburg, Virginia, United States, 24073-6525

Phone:

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blacksburgpower.stihldealer.net

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