Blackstock Contracting Ltd.

To whom it may concern,We are in settlement discussions with [redacted] and making good progressWe hope to reach an agreement shortly.Please let me know if I can be of further assistance in this matter.Best regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.The issue is not resolved as of yet But as indicated from Mettel we are working towards a resolution
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern,After reviewing the matter we have credited the customer's account in the amount of $60.00 as requested by the customer. Please let me know if I can be of further assistance.Best regards,[redacted]
[redacted]MetTel

To whom it may concern,   I  had the opportunity to review and contact the former customer, UDirect, and speak with [redacted].   Please permit me to summarize as follows:   ·          UDirect_is a former customer of MetTel...

·          A billing error resulted in invoices being sent to UDirect and has been corrected ·          A full credit in the amount of $1,205.67 was issued on June **, 2016 and the account was brought to a zero balance ·         [redacted] confirmed to me receipt of the credit and cessation of invoices from that time forward. ·         I gave [redacted] my personal contact information should there be any further questions or concerns.   Please let me know if I can be of any further assistance in this matter.   Best regards, Barry F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The reason as previously stated that we moved our lines away was because our business was suffering and Mettel was unable and unwilling to correct the issues for a duration of more than a week.  If this was not intentional, why do my phone lines work perfectly now.  I invite the Revdex.com and Mettel to come to my office and see for themselves.  I renewed the contracts as Mettel stated because their service was not affecting my business at the time.  Mettel points out that they are a reseller of services and don't have much control over repair process... That being said it was Mettel who was charging us for the costly repairs.  Mettel states that they work closely with the carriers to expedite the repair process as quickly as possible.  The fact of the matter is that is not true.  We had far too many instances where we had no dial tone, no fax and and could not run our business at all let alone efficiently.  Every instance we called for services we were treated as if we were of no priority, with each phone call be taken by a different person and or returned by a different person and this was often within the same day and at times within in minutes of one call to the next, whereby we would have to start from scratch as to explaining the situation.  Most of the time our complaints were not addressed until the following day or two later which is unacceptable for a small business trying to survive in today's competitive business climate.  This is a big company with no regard for a small company who used scare tactics by harassing my staff with phone calls when they got wind of us leaving which we had no choice but to do.  As previously mentioned Mettel also illegally added unauthorized services to our bills after they were alerted they would be losing our business not to mention they blocked the new carrier taking control of the lines properly.  The new carrier mentioned that this is not uncommon for Mettel to do.  The fact of the matter is in my opinion it was Mettel who breached this contract because of their inability to provide us with basic phone service.  We have the most basic of phone systems so there is no excuse for Mettel to not be able to provide service.  We stopped calling for service because of the lack of care on Mettel's part and their lack of ability to have it corrected.  We suffered for a long time before we made the decision to leave Mettel.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,We are in settlement discussions with [redacted] and making good progress. We hope to reach an agreement shortly.Please let me know if I can be of further assistance in this matter.Best regards,[redacted]

To whom it may concern,A credit was approved and a check in the amount of $45.41 was sent to the customer as requested in his complaint. I am waiting to hear back from the customer that he received the credit (emailed him on March [redacted]) and that he received the check and that he considers the matter...

resolved (emailed him today) .Please let me know if I can be of further assistance in this matter.Best regards,Barry F[redacted]Regulatory AnalystMetTel

To whom it may concern,I spoke with the customer and was told that the matter has been resolved, the complaint was filed mistakenly and that they are withdrawing it.Please let me know if I can be of further assistance in this matter.Best regards,Barry F[redacted]

Re: Complaint ID [redacted] To whom it may concern, After reviewing the complaint please allow me to put the matter in perspective.For more than 6 years MetTel provided service to [redacted]. After becoming a MetTel customer in June 2008, [redacted] twice renewed...

its contract with MetTel, once for a term of 24 months and then for a term of 36 months. The last contract is a valid contract in effect until 2/**/16. Please see attached copy.    In 11/**/14 [redacted] began to port their lines away in violation of the current valid contract. All lines were ported away by 12[redacted]/14. The recent issues complained of were no fault of MetTel’s and MetTel made best efforts to restore service as fast as possible. Being a reseller of services, MetTel does not have complete control over the repair process but relies on the underlying carrier, like [redacted], to repair the lines. MetTel works closely with the underlying carrier to make sure the repairs are handled as quickly and professionally as possible.  MetTel regrets that [redacted] chose to port away its lines with a valid contract in place. However, it is our policy to enforce our contracts and we will pursue both the Early Termination Fees due as well as the unpaid balance for services rendered.  Please let me know if I can be of further assistance in this matter. Bestregards,[redacted]
[redacted]
[redacted]MetTel