Blackthorne Products LLC

Our published return policy, which the customer agreed to before he ordered (When asked if he "Read, understood, and agreed to" the terms he indicated he did by hitting the "I AGREE" button (which he did at 01/28/at 1:08:55) the website will not let you order unless you agree to the terms), states he has days to return the items for a refund It has been OVER TWO YEARS since he has purchased He is WAY outside his warranty period

I am sorry but we never received any emails or voice mails Have you checked your spam filter?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me This seller, lied about the payment and cancelled delivery of the product without notifying us that it would be cancelled I have found numerous statements by other customers of similar discrepancies I have proof that they did receive payment for this order and after I asked several times for the item to be shipped, and thanked them for finally shipping it, they decided to cancel the delivery This company is a fraudulent business that conducts themselves with inappropriate manner and provides horrible customer service They lie, insult, and steal from their customers They have cheated me out of over $dollars in additional shipping costs and have falsified information in reference to this complaint to make it seem like they are conducting legitimate business I received notification today that a refund will be issued in the amount of $449.00, but that has not taken effect and they could have easily just delivered the product and avoided all of this Instead they chose to cause additional problems and prolong the negative experience Please request that they pay the additional $in shipping costs and provide legitimate verification of the refund.Thank you for your help in dealing with these unscrupulous detriments to the workplace

We have never received any communication from this customer Please check your spam folder

I am rejecting this response because: I may have purchased these items long before I assembled them.These folks that run this business, are arrogant and believe they are the only ones that know how to work on them As much as they believe it is rocket science, it is notIf they sent out quality products in the first place, this stuff would never happen Their home page even has a ton of disclosures, showing how incompetent they really are.Hence, all the complaints about them! They will not be receiving any more business from me in the future.They sell second or third rate stuff at high market prices and blame the customers for the issues Buying three of these items and having two of them fail, is cause for major concern

I am rejecting this response because: Well we have called and emailedI even have an email from and outside source that tried to contact you on our behalf and also was unsuccessful as wellI have checked my junk/spam mail every day and nothingBesides, if you claim you never received an email why would I have a response there!?How are you going to proceed with correcting the problem? I am just trying to get the barrel replaced

Mr*** has been refunded the ENTIRE amount, confirmation number *** We cannot send him product because we do not have payment for any product If he would like to purchase he will have to go to the website to do so

Initial Business Response /* (1000, 8, 2015/05/04) */
We shipped this to Mr*** and, according to UPS, it shows he has received itIf he has not, he will have to contact UPS and put a "tracer" on it
***copied and pasted from email
Initial Consumer Rebuttal /* (2000, 10,
2015/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Recieved the part I ordered several months ago, seems to be the correct partFirst time I have had to resort to a solution in this way,so after trying to contact them so many times I really figured they had gone out of business guess notAny way thanks Revdex.com for your prompt response
Best regards
***

We have never received any communication from this customer.  Please check your spam folder.

As stated in the previous email, the customer does not have any orders that we have funds for.  Should he wish to purchase any items he can certainly do so, but at this time there are no orders that we have payment for.

Our published return policy, which the customer agreed to before he ordered (When asked if he "Read, understood, and agreed to" the terms he indicated he did by hitting the "I AGREE" button (which he did at 01/28/14 at 1:08:55) the website will not let you order unless you agree to the terms),...

states he has 30 days to return the items for a refund.  It has been OVER TWO YEARS since he has purchased.  He is WAY outside his warranty period.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.
This seller, lied about the payment and cancelled delivery of the product without notifying us that it would be cancelled.  I have found numerous statements by other customers of similar discrepancies.  I have proof that they did receive payment for this order and after I asked several times for the item to be shipped, and thanked them for finally shipping it, they decided to cancel the delivery.  This company is a fraudulent business that conducts themselves with inappropriate manner and provides horrible customer service.  They lie, insult, and steal from their customers.  They have cheated me out of over $40 dollars in additional shipping costs and have falsified information in reference to this complaint to make it seem like they are conducting legitimate business.  I received notification today that a refund will be issued in the amount of $449.00, but that has not taken effect and they could have easily just delivered the product and avoided all of this.  Instead they chose to cause additional problems and prolong the negative experience.  Please request that they pay the additional $40 in shipping costs and provide legitimate verification of the refund.Thank you for your help in dealing with these unscrupulous detriments to the workplace.

I am rejecting this response because:
I may have purchased these items long before I assembled them.These folks that run this business, are arrogant and believe they are the only ones that know how to work on them.  As much as they believe it is rocket science, it is not. If they sent out quality products in the first place, this stuff would never happen.  Their home page even has a ton of disclosures, showing how incompetent they really are.Hence, all the complaints about them!  They will not be receiving any more business from me in the future.They sell second or third rate stuff at high market prices and blame the customers for the issues.  Buying three of these items and having two of them fail, is cause for major concern.

Initial Business Response /* (1000, 6, 2015/06/15) */
Part has NOT been returned! All returns require a Return Authorization number (as it CLEARLY states on the sales receipt AND as the customer told us he knows this (when asked BEFORE he was allowed to order he was asked if he "Read, understood,...

and agreed to abide by" the return policy, he hit the "I Agree" button indicating that he did). We have no problem with him returning his part, he just needs to follow the instructions that he agreed to and email us for an RA number that must appear on the OUTSIDE of the package. (he can use "RA [redacted])
He was sent the part that he ordered, we can provide an actual copy of his order if you wish. If he ordered the incorrect item we have no control over this.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has not responded to emails requesting an RA#.
If the company does not respond to email to resolve return issues what option does the customer have to resolve issues. To date business has not responded to emails and has returned letter along with part. How can customer send part back? And how can customer have issue resolved when the company refuses to address mail, and email?
Further more the customer did not receive the right parts, as noted in complaint letter., obviously the business has not fully comprehended the complaint and refuses to resolve issue.
A package was sent but not with the parts ordered.
Again how is the customer to resolve issued if business rejects letters and emails to resolve issue?
This is simply an issue of the business put incorrect shipping labels on the packages, shipping incorrect parts to two different customers.
To date the business can not prove that it has responded to emails, nor does it have proof that it has performed any action to resolve the issue. The business can prove it sent a package but cannot prove it contained the proper order If that is the case why do I have a shipping list that is addressed to [redacted], with a part I did not order? Obviously this is not the three parts that I ordered, and obvoiusly I was not supposed to receive this part. See attached file.
The company does not allow phone calls, nor is the company phone number listed again how is the customer to resolve issues if the business will not respond to complaints.
If the business was legitimate and not running a scam why would they make it so difficult to fix such a simple issue?
Again the business needs to provide full refund, and provide cost and information to ship back parts that were sent in error.
Thank you,
[redacted]
Final Consumer Response /* (3000, 12, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Are you kidding? check my spam filter? what does that have to do with anything? As a matter of fact three emails were sent from two different email addresses, which have been attached to the complaint.
Now you want to send an RA# and communicate? Why wasn't customer service handled properly in the first place?
I have already stated the action the business should take.
That is pay for the shipping of the incorrect order since it was the businesses mistake, why do I have to pay to ship an item when the business sent the incorrect order? Why should a customer have to pay for the businesses mistake?
What kind of scam is Blackthorne trying to run here?
It is customary when a business makes a mistake the business does what is necessary to correct the mistake.
Furthermore, I want a full refund since the business is untrustworthy and incapable of communication, obviously the business has not taken the time to fully read the complaint and understand what is required and has not handled customer service in a timely manner with any type of satisfaction.
I do not want anything from this company other than the cost to ship the incorrect part back, and a full refund for the parts that were never sent, how many times does that have to be repeated?
Final Business Response /* (4000, 14, 2015/06/23) */
We have sent a PREPAID UPS "Call Tag" (return shipping) for the package, per customer's request, the tracking number for the call tag is [redacted] Will refund upon receipt, per customer's request

I am rejecting this response because:
Well we have called and emailed. I even have an email from...

and outside source that tried to contact you on our behalf and also was unsuccessful as well. I have checked my junk/spam mail every day and nothing. Besides, if  you claim you never received an email why would I have a response there!?How are you going to proceed with correcting the problem? I am just trying to get the barrel replaced.

I am sorry but we never received any emails or voice mails.  Have you checked your spam filter?