Blackwell Automotive

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There are quite a few inconsistencies with the response from the businessThe top was priced out for me in the initial quote at I was told that I would not need to replace it by the parts department it was in good shapeThere was no delay in getting the parts, I fully understood and was informed that they would be difficult to findThere was a delay in the dealer contacting me to tell me that they were inThe parts came in on 07/30/I called the dealer on 08/11/to find that the parts had been there for almost two weeks I brought my car in on the 15th, the repairs where scheduled to begin on the 18th When I was contacted by the service department initially about the bend in the canvas top, they couldn't tell me why it was bent, only that it came in that way and that they had seen it when I brought the car inThey didn't tell me that the canvas was damagedHad I known the full price of the repair, I may have made a different choice in the repairs, such as not getting it repaired I would think that if the canvas was as they say it was, damaged when I brought it in, and they didn't know what the outcome of the repair might be, and that the canvas top might need to be replaced, they should have indicated that in the initial assessment of the vehicleLet me just say again, I was never told that the canvas was bent, damaged or unable to be put back on the car at any time in the initial assessment of the carI was told that it was in good shape and did not need to be replaced When I brought my vehicle in the top did open and close, it would not close all the way Also I originally called the service manager on 08/25/and left her voice mail and she did not return my callI was not contacted by her until I sent an email to the general manager and the customer service at Chrysler and then she emailed me because she was requested to investigate the issues by her general manager I have yet to receive an apology from the dealershipI was not given all the information to make an informed choice about the repairs to my carEither the canvas was damaged in the repair or they failed to tell me about the damage of the canvas when it was initially assessedI should have been informed of all the possible outcomes of the repair so I could have made an informed decision Regards, [redacted] [redacted]

I did refer to a friend and she was so pleased, she keeps going back

This vehicle was brought to our Service Department on July 14, because the sky slider was broken and would not operate - the customer explained to us the vehicle had been at other shops and had been checked and they believed the "worm gear" was broken but that "no one else had been able to fix the problem" The technician was able to reinstall a pin in place on the right side from the outside of the vehicle but explained the top would need additional parts to be repairedHe noticed at this time looking from the outside into the inside that there was grease all inside the trim ring around the headliner He did not have any reason to enter the inside of the vehicle since we did not have the parts to repair the slider It did take the parts department some time to locate and receive all of the parts needed for the repair due to this not being a commonly replaced part When the vehicle came in for the appointment to have the parts installed that were broken, the technician drove the vehicle into the building and asked the service manager to come and take pictures of all of the grease that was inside the vehicle on the headliner before he removed it I did this and do have pictures depicting the grease before our repair Once the top mechanism was repaired and the canvas portion of the top was latched into place (which has previously just been laying on the roof on that side due to the broken parts in the frame), it could be seen that there was a bow in the very same area where the top had broken Our Service Advisor called the number the customer had given us to advise them that the mechanism was sliding properly now but that the frame in the top was still bent in the right rear corner where the damage had occurred to the track The customer stated that he would speak to his wife and decide whether to replace the top or notWe also had our clean up department clean the headliner while it was out at no charge to the customer When the customer contacted us by email, I advised them of having the pictures of the grease and how the top was bent by the mechanism even though the advisor saw it bent up on the corner originally, he didn't price the top because he didn't know if it was just because it wasn't latched in or not There was no way of knowing this until the mechanism was repaired and the top latched in place In an effort to try to offer a goodwill gesture to the customer, I offered to replace the canvas top for her for the amount of $which would have cost her $ She accepted this offer and we replaced the canvas top and washed and vacuumed the vehicle for herWhile I am sorry for the parts delay, I feel we have done everything we possibly could have done to help the customer with her top on her vehicle

We haven't had a lot of rain lately; several times when it's been slightly humid or maybe just a bit moist outside, I've had trouble getting down the hill out of the neighborhoodOh, I can get up it just fine; it's the getting down it that's scarySometimes the brakes just don't holdMaybe there's a little oil on the pavement, I've reasonedI don't want to t-bone someone or wipe out a family, nor do I want to injure/kill my ownIt hasn't been too long since the brakes were replaced; I've checked the level of brake fluid: acceptableI took it to the local shop that does my oil changes; upon describing the problem, they said they'd take a lookSeveral hours later, I get a call that the master cylinder is on its way out; needs replacingThe cost? Four figuresOuchI just paid another semester's tuition & booksI called Blackwell Automotive in Chattanooga and asked them if they could take a look....they specialize in Lexus and Toyota; my past dealings with them have been positiveSure enough, it was the master cylinder; they ordered/installed the part quickly enough that I'm back in the driver seatBecause MrBlackwell and his staff specialize in this vehicle, I can rest assured that the repairs have been done correctlyThe cost? 40% LESS than the quote from the local shop that handled my oil change--and only three figuresWill I go back to Blackwell? AbsolutelyCustomer service is top notch; they stand behind their services and are honest in their dealingsTrust is everythingIf you have an issue with your Lexus or Toyota, or if you just need regular servicing, give Richard Blackwell a call [(423) 648-8001]If you're from out of town, have a problem and don't know where to turn, he's open part of the day on SaturdayYou'll be glad to make this repair shop your #priorityI love you guys!!

Kind, courteous, explained the work that needed to be done They have a wonderful waiting area with complimentary snacks and drinks, computer and televisionThe staff is knowledgeable, approachable, and easy to work with Extremely helpful

Blackwell Automotive is one of the best places to do business with The atmopshere there is completely customer oriented They do everything to make you comfortable and to feel at home The owners are so nice and friendly, and their prices are reasonable I have done business with them for a few years and will not take my Toyota anywhere else unless there is some problem they could not handle I have not found that yet They get an A+ from me
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I have been a faithful client of their business. They are honest and truthful in what your car needs; giving you options that best fit your budget.
They are straight forward in helping you get your car repaired or just keep it running smoothly.
I would highly recommend you give them a try.

Does great work! You can trust them to complete the work on your car. They are very honest people and will tell you what is really wrong with your car and not make up something just to charge you more.

Excellent service and great people!!!

I did refer to a friend and she was so pleased,
she keeps going back.