Our condo HOA recently signed a contract for both snow removal and lawn maintenance with Blade Runners. They came out on Friday, 22 Jan and made one pass at clearing the snow. We have not seen them since (today is Monday, 25 Jan). Our HOA's Property Manager continues to reach out to them for an update on when they will clear the snow in our community and her calls and e-mails have mostly been unanswered. They did respond to a message on Sunday, 24 Jan and stated they would be out that evening to clear our streets but they never showed up. Needless to say, their lack of responsiveness to our community's contracted need is not leaving a good first impression on our residents, board members, and HOA Property Manager (who also uses this same company at other properties). We contracted their services to make sure our residents were safe during snow events by ensuring emergency vehicles have access to our property. They are NOT living up to the contract.
Our condo HOA recently signed a contract for both snow removal and lawn maintenance with Blade Runners. They came out on Friday, 22 Jan and made one pass at clearing the snow. We have not seen them since (today is Monday, 25 Jan). Our HOA's Property Manager continues to reach out to them for an update on when they will clear the snow in our community and her calls and e-mails have mostly been unanswered. They did respond to a message on Sunday, 24 Jan and stated they would be out that evening to clear our streets but they never showed up. Needless to say, their lack of responsiveness to our community's contracted need is not leaving a good first impression on our residents, board members, and HOA Property Manager (who also uses this same company at other properties). We contracted their services to make sure our residents were safe during snow events by ensuring emergency vehicles have access to our property. They are NOT living up to the contract.