Blain's Farm & Fleet

Mr [redacted] requested a price quote via telephone for the installation of rear brake shoes and drums for his Toyota Prius He was quoted $164.53, and was invited to the store to have an inspection performed to ensure all needed components would be included He was advised that a brake inspection would cost plus tax and shop fees, which would be credited towards the installation should he decide to have the work performed Our service coordinator stated that he was unaware that a verbal quote had previously been given to Mr [redacted] when the vehicle inspection was performed on 2/29/ Our coordinator noted that among the options for parts, the lower-priced brake shoes and drums were available to order but not for several days, so he generated a quote for parts from a different supplier which could be sourced locally and installed that day, albeit at a higher price Mr [redacted] declined to have the service performed, and paid for the brake inspection totaling $at 12:30pm, per the time stamp on his receipt.After he left, Mr [redacted] called the store and discussed the price discrepancies with a member of service center management, who agreed to refund the cost of the brake inspection as a gesture of goodwill That same day at 3:33pm on 2/29/16, his refund was issued, constituting the desired outcome requested by Mr [redacted] in his complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The Third party Seller contacted me via email but to this date, my credit card has not been refunded as promised Complaint stands until my credit to my credit card is received Regards, [redacted]

We have reviewed the complaint from Ms [redacted] on the selling practices that she encountered at our Janesville Farm and Fleet store on March 23, In reviewing the situation with the Manager of the Janesville store along with our Regional Service Center Manager, the following information was found Through the review of our records and the video recording of the event, we found that Ms [redacted] was at our Service Center for an oil change on Monday, March 23rd, from 6:pm until 7:pm During that time an oil change was performed along with a complementary point inspection Part of that inspection was a complimentary battery test, the results of which were printed out and documented on Ms***’s work order that evening While investigating this matter, we found that an error in the testing process by the technician doing the battery check resulted in an errant result from the test Due to an error in connecting the tester to the battery, the read out on the battery stated “Battery ok - Replace soon - out of cold cranking amps”, which was documented on her work order that evening We also found that the time on the battery tester was off by an hour due to the clock in the tester not being reset after the day light saving time change We apologize for the error made on our part, and in no way was this was done intentionally Being in business for years, we strive to take care of our customers in a professional and courteous manner We would like to speak to Ms [redacted] directly and ask that she could reach either me or the Regional Service Manager at the numbers below Sincerely [redacted] Regional Manager Business Phone Numbers: [redacted] – Regional Manager – [redacted] ext [redacted] – Regional Service Manager – [redacted] - ext

We have reached back out the '3rd part seller' and they have completed a refund request through sears.com for ( item-price+original shipping + return shipping cost)According to the '3rd part seller' this should take at most days to complete and has communicated this with his customerBecause we have not sold anything to the originator of the complaint, we are not able to process any refund as we did not sell anything to them and are in no way affiliated with sears.com or the '3rd part seller' in which they purchased it fromAt this point, all we can do is pressure the '3rd party seller' to issue a refund but that is the extent of our reach on this issueI feel pretty strongly that the '3rd party seller' has completed the process on a refund

Mr [redacted] am reviewing your concern with the Brake work done at the Madison Farm and Fleet store I will have a solution for you by Tuesday August Thank you [redacted]

Waited over three hours with a broke down truck loaded with livestock after gentleman told me he was going to arriveIt took him minutes to go from Pocatello to lava hot springs miles Called him several times wondering where he was every time was another excuse I needed coffee I needed different tools, it's supposed to be a repair mobile truck they don't have basic hand tools? He overcharged me for his mileage and rate I was told on phone quoteEverything with this service guy was an excuse and story, in a million years I wouldn't recommend this company for anything

Mr*** requested a price quote via telephone for the installation of rear brake shoes and drums for his Toyota Prius. He was quoted $164.53, and was invited to the store to have an inspection
performed to ensure all needed components would be included. He was advised that a brake inspection would cost plus tax and shop fees, which would be credited towards the installation should he decide to have the work performed. Our service coordinator stated that he was unaware that a verbal quote had previously been given to Mr*** when the vehicle inspection was performed on 2/29/16. Our coordinator noted that among the options for parts, the lower-priced brake shoes and drums were available to order but not for several days, so he generated a quote for parts from a different supplier which could be sourced locally and installed that day, albeit at a higher price. Mr*** declined to have the service performed, and paid for the brake inspection totaling $at 12:30pm, per the time stamp on his receiptAfter he left, Mr*** called the store and discussed the price discrepancies with a member of service center management, who agreed to refund the cost of the brake inspection as a gesture of goodwill. That same day at 3:33pm on 2/29/16, his refund was issued, constituting the desired outcome requested by Mr*** in his complaint

Mr*** requested a price quote via telephone for the installation of rear brake shoes and drums for his Toyota Prius. He was quoted $164.53, and was invited to the store to have an inspection performed to ensure all needed components would be included. He was advised that a
brake inspection would cost plus tax and shop fees, which would be credited towards the installation should he decide to have the work performed. Our service coordinator stated that he was unaware that a verbal quote had previously been given to Mr*** when the vehicle inspection was performed on 2/29/16. Our coordinator noted that among the options for parts, the lower-priced brake shoes and drums were available to order but not for several days, so he generated a quote for parts from a different supplier which could be sourced locally and installed that day, albeit at a higher price. Mr*** declined to have the service performed, and paid for the brake inspection totaling $at 12:30pm, per the time stamp on his receipt.After he left, Mr*** called the store and discussed the price discrepancies with a member of service center management, who agreed to refund the cost of the brake inspection as a gesture of goodwill. That same day at 3:33pm on 2/29/16, his refund was issued, constituting the desired outcome requested by Mr*** in his complaint

This message is in response to Revdex.com complaint # ***
I reviewed the complain and do understand the frustration this has causedThe Web Order that is referenced in this complaint was placed by a '3rd party seller' and the '3rd party seller' is who we had the transaction with and whom we
collected payment fromSo any transaction, financial or other wise would have to be completed with the '3rd party seller'This complaint was issued from the customer with whom the '3rd part seller' sold it to
With that being said, I did reach out to the '3rd party seller' on the complaint customer's behalf as we have done business with them in the pastI expressed the grievance and asked him to reach out to his customer (Complaint originator) to settle this issue immediately ! The response back was that has reached out to his customer and will issue an entire refundI don't know the actual amount as what we charged the '3rd party seller' and what he charged his customer is probably different
Please let me know if I can help in any additional way

We have reached back out the '3rd part seller' and they have completed a refund request through sears.com for ( item-price+original shipping + return shipping cost)According to the '3rd part seller' this should take at most days to complete and has communicated this with his customer. Because we have not sold anything to the originator of the complaint, we are not able to process any refund as we did not sell anything to them and are in no way affiliated with sears.com or the '3rd part seller' in which they purchased it from. At this point, all we can do is pressure the '3rd party seller' to issue a refund but that is the extent of our reach on this issueI feel pretty strongly that the '3rd party seller' has completed the process on a refund

A truck was delivered to Ace One Trucking for repairs on May 12, by *** *** ***It was evaluated on May 13, was approved for credit card chargewas chargedAn additional that was not approved or discussed was immediately added as an extra charge to the credit cardOwner stated that he had fallen and broken his leg and could not render servicesParts that were paid for by the a for mentioned credit card charges were picked upTruck was moved to another repair shopThe parts that were charged the additional were never neededThose parts on the truck were fineThey should never have been ordered especially since they were never approvedSaid parts were returned to company they were ordered fromAce On Trucking was reimbursed for those partsAce One Trucking will not reimburse *** *** *** for the parts they ordered without authorization and billed to a credit card they were never authorized to use for payment of e

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Third Party Seller Cheap Bargains worked diligently to get this resolved although Sears was the merchant responsible for the delay in the refund
Actual amount paid of $has now been refundedThird Party Seller has been notified
Regards,
*** ***

Mr*** am reviewing your concern with the Brake work done at the Madison Farm and Fleet store. I will have a solution for you by Tuesday August
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Third party Seller contacted me via email but to this date, my credit card has not been refunded as promised Complaint stands until my credit to my credit card is received
Regards,
*** ***