Made a service call to Blaine brothers on nov 8th for some minor things as truck was pulled off at lakeland, mn weigh station. They replaced a fuse for trailer brake lights not working and fixed a flat on trailer tire. Google was showing 20 minutes from their location to the location of the truck . They charged me 1000$ for the road service.
These guys are not to be trusted . better find someone else if you are stranded.
Yes I understand you are there to make money but come on. charging 5 times than what it should be ?
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ There are two issues hereFirst was the hit and run damage to the customer vehicle that occurred in our yardEven though, we were not at fault, we offered to pick up parts and repair the damage for the customerIn fact, we picked up the parts to repair the damage and offered to make the repairs at no cost to the customerThe customer refused that and got an estimate of repairs for $1,that he wanted us to reimburse him forWe were not at fault in the first place, so that is not a reasonable request The second issue was the cost of the repairsthe customer said to call him if the repairs were going to be major like a fuel pumpThat could be a couple thousand dollar repairWe determined that it was a sensor that was badOur service manager determined that this was not a major repair as the cost was well below that of a fuel pump, so he authorized installing the part This corrected the issue We dropped the original invoice down from $to $and offered to make repairs to the customers bus that were not our faultWe feel this is more than fair Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the replyI'd like to address these two issues: The mechanics did do a nice repair on the furnace exhaustI installed it and it is not part of the repair estimateIt looks goodThe original parts that Blaine Brothers picked up were wrongThe exhaust vent was not compatible for the furnace and would have rendered the furnace inoperable, dangerous and not meeting codeThey were able to repair the original and it worksI know that they meant well, but saying that they picked up parts is misleading as they were the wrong partsFor the other damage, they offered to sand the scrapes and use typical spray paint cans for the repairThis is not an acceptable solution and that is why it was refusedThis proposed solution ignored the fact that several dents are present in the metal, and part of the body is pushed inward As far as the cost of engine repairs goes, I did not say "major like a fuel pump"Instead I said expensiveThis is an important distinctionIt was acknowledged that a phone call would be given if it was expensiveTo me $is expensiveEither way, the repair has been paid and it isn't an issue any longerI included this to illustrate the context of the situation I tried to be more civil about this by simply asking for $for body repair suppliesThe estimate that I received was $for supplies/parts alone and $for laborBeing in the repair business, I'm sure that Blaine Brothers can understand the cost of parts and suppliesThe amount was denied and I was told to submit an estimateThat is what I am doing Blaine Brother's should have commercial liability insurance and garage keepers insurance for matters such as thisMy vehicle was parked in their lot and under their care, control, and custody If we cannot get an acceptable resolution here, I would like to present this situation to a judge and let him or her decide on the outcome Final Consumer Response / [redacted] (2000, 9, 2015/06/23) */ I updated my case a few days agoI have spoken to the business since then and at this time I would like to close it and mark it as resolved ***copied and pasted from email
These guys are not to be trusted . better find someone else if you are stranded.
Yes I understand you are there to make money but come on. charging 5 times than what it should be ?
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ There are two issues hereFirst was the hit and run damage to the customer vehicle that occurred in our yardEven though, we were not at fault, we offered to pick up parts and repair the damage for the customerIn fact, we picked up the parts to repair the damage and offered to make the repairs at no cost to the customerThe customer refused that and got an estimate of repairs for $1,that he wanted us to reimburse him forWe were not at fault in the first place, so that is not a reasonable request The second issue was the cost of the repairsthe customer said to call him if the repairs were going to be major like a fuel pumpThat could be a couple thousand dollar repairWe determined that it was a sensor that was badOur service manager determined that this was not a major repair as the cost was well below that of a fuel pump, so he authorized installing the part This corrected the issue We dropped the original invoice down from $to $and offered to make repairs to the customers bus that were not our faultWe feel this is more than fair Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the replyI'd like to address these two issues: The mechanics did do a nice repair on the furnace exhaustI installed it and it is not part of the repair estimateIt looks goodThe original parts that Blaine Brothers picked up were wrongThe exhaust vent was not compatible for the furnace and would have rendered the furnace inoperable, dangerous and not meeting codeThey were able to repair the original and it worksI know that they meant well, but saying that they picked up parts is misleading as they were the wrong partsFor the other damage, they offered to sand the scrapes and use typical spray paint cans for the repairThis is not an acceptable solution and that is why it was refusedThis proposed solution ignored the fact that several dents are present in the metal, and part of the body is pushed inward As far as the cost of engine repairs goes, I did not say "major like a fuel pump"Instead I said expensiveThis is an important distinctionIt was acknowledged that a phone call would be given if it was expensiveTo me $is expensiveEither way, the repair has been paid and it isn't an issue any longerI included this to illustrate the context of the situation I tried to be more civil about this by simply asking for $for body repair suppliesThe estimate that I received was $for supplies/parts alone and $for laborBeing in the repair business, I'm sure that Blaine Brothers can understand the cost of parts and suppliesThe amount was denied and I was told to submit an estimateThat is what I am doing Blaine Brother's should have commercial liability insurance and garage keepers insurance for matters such as thisMy vehicle was parked in their lot and under their care, control, and custody If we cannot get an acceptable resolution here, I would like to present this situation to a judge and let him or her decide on the outcome Final Consumer Response / [redacted] (2000, 9, 2015/06/23) */ I updated my case a few days agoI have spoken to the business since then and at this time I would like to close it and mark it as resolved ***copied and pasted from email