Contact Name and Title: [redacted] - Sales Contact Phone: [redacted] Contact Email: ***@fireplaceandchimneyauthority.com We performed the initial work(removal of old fireplace & installation of new fireplace and venting due to storm damage) with intention to finish the new drywall we installed completely all the way up to priming and painting, as well as re-install the customer's existing mantelTowards the end of day , the customer advised me that the insurance company would be covering a new mantel as well, so at that point the area around the fireplace would be left undone, but to be finished when the new mantel would be installedI advised the customer that since the mantel is a special order item , that I could not place the order until I receive a 1/depositI received a check for 1/that was dated March 16th on approximately April 1st, so that's when I was able to get the mantel order placedMantel's can typically take 3-weeks to get, so the delay on the deposit check really cost a lot of timeSince the scope of the job changed while we were doing the work, leaving the area unfinished was as far as we could go in regards to finishing the jobI tried to contact the customer throughout February and March to collect the balance on the replacement part of the job, but we were unsuccessful In early April , the customer finally contacted me and advised me that we only finished the wall to the 1st coat of taping, which I was never made aware ofSo at this time, I worked with the customer in a very amicable manner to set up a date to finish(April 22nd), with the understanding that we may not have the mantel ready , which means that we could only complete the fireplace installation, and collect the final payment for that, an agreement with which the customer agreed toAt the end of my worker's day on April 22nd, I noticed that my installer that was sent to finish did not collect the balanceI quickly called the customer to find out why, and she said my installer was there for minutes, which is actually trueI then asked him why he was there for so little time, and he told me that there really was nothing to do , since she had someone else paint the wallI then called her back, and advised her that we've gone as far as we could without the new mantel, and then she turned hostile when I simply asked for the balance on the fireplace portion of the jobI hadn't contacted her until May 7th at around 3:p.m, when she e-mailed me to get an update on the mantel, in which I replied that it will be delivered to us the middle of next week, and I let her know that we could complete everything either Thursday , May 14th, or Friday , May 15thI also asked her to clarify which stain color she wanted, and to both of these inquiries she has yet to respond(Thursday May 7th ,5:p.m.)
Contact Name and Title: [redacted] - Sales Contact Phone: [redacted] Contact Email: ***@fireplaceandchimneyauthority.com We performed the initial work(removal of old fireplace & installation of new fireplace and venting due to storm damage) with intention to finish the new drywall we installed completely all the way up to priming and painting, as well as re-install the customer's existing mantelTowards the end of day , the customer advised me that the insurance company would be covering a new mantel as well, so at that point the area around the fireplace would be left undone, but to be finished when the new mantel would be installedI advised the customer that since the mantel is a special order item , that I could not place the order until I receive a 1/depositI received a check for 1/that was dated March 16th on approximately April 1st, so that's when I was able to get the mantel order placedMantel's can typically take 3-weeks to get, so the delay on the deposit check really cost a lot of timeSince the scope of the job changed while we were doing the work, leaving the area unfinished was as far as we could go in regards to finishing the jobI tried to contact the customer throughout February and March to collect the balance on the replacement part of the job, but we were unsuccessful In early April , the customer finally contacted me and advised me that we only finished the wall to the 1st coat of taping, which I was never made aware ofSo at this time, I worked with the customer in a very amicable manner to set up a date to finish(April 22nd), with the understanding that we may not have the mantel ready , which means that we could only complete the fireplace installation, and collect the final payment for that, an agreement with which the customer agreed toAt the end of my worker's day on April 22nd, I noticed that my installer that was sent to finish did not collect the balanceI quickly called the customer to find out why, and she said my installer was there for minutes, which is actually trueI then asked him why he was there for so little time, and he told me that there really was nothing to do , since she had someone else paint the wallI then called her back, and advised her that we've gone as far as we could without the new mantel, and then she turned hostile when I simply asked for the balance on the fireplace portion of the jobI hadn't contacted her until May 7th at around 3:p.m, when she e-mailed me to get an update on the mantel, in which I replied that it will be delivered to us the middle of next week, and I let her know that we could complete everything either Thursday , May 14th, or Friday , May 15thI also asked her to clarify which stain color she wanted, and to both of these inquiries she has yet to respond(Thursday May 7th ,5:p.m.)