Blair Candy Company

Review: My complaint was made on 12/26/13. Every Christmas I order from your company for my family. My order number for this year is referenced above - which included (1) - [redacted] French burnt peanuts; (5) -[redacted] satellite wafers; (1) - [redacted] Marpo Ice Cream Cones. We just began opening some of the items and I am very very upset. The ice cream cones are beyond stale! The marshmallow part is hard as a rock - not soft and chewy; the cone part is so stale when bitten into it just crumbles and has an actual burnt taste to it. The two boxes of wafer that have been opened up are also stale - the wafers are not fresh and crisp but soggy and the nonpareils are soft and gummy. Last year I recall the items did not seem as fresh either but did not do anything about it. Now I am quite upset. Please advise as to what you can do about this situation. Thank you [redacted] Their Response: Wow this is all pretty strange. We sell so much of all those items we run out almost every 10 days till new stock straight from manufacturer arrives back in. Looking at the scan of your order that was sent. 1. satellite wafers you received we only about 11 days old. You won't get them any fresher. I also did an sales scan. We sold 903 boxes of those wafers, just like you received and do not have any other emails from anyone stating about the issue. When these wafers are very fresh, they are soft ( limp) and harded in time. 2. Marshmallow cones will behave that way when in cold weather, but should correct themselves. Once again, we always sell completely out of this item so the stock is never any older that a few weeks. The last supply from the manufacturer was delivered to us on Nov 26th. 3.Nonpareils - not sure how they could be gummy? Heat will melt them and cold will make them crisp for awhile. considering you seem to be having issues with everything sent. The best thing for us to do is have UPS pick it all back up.We will have each manufacture rep look over the items in question, but as of right now, we haveDesired Settlement: their response is continued here: but as of right now, we have no other complaints. You received the box on December 13th, that was 13 days ago since reporting the issue. Did any of this come in contact with extreme heat of cold? I will need to explain to the manufacture reps what all you stated so they can also check them and into those manufacture days.This is how they treat their customers by attacking and blaming them or the weather or some other lame excuse, not even an apology. Refund!

Business

Response:

Hello [redacted] -