Blairs Cleaners

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

Be advised that these boots were cleaned following the recommended procedure, and one that we've cleaned countless pairs for many yearsOur process total immerses the whole boot cleaning the inside and outsideWE DO NOT DO external surface cleaning...never haveWe follow the procedures recommended by our chemical vendor and industry.lThe STAIN would not come outWe have before and after picturesOur release explicitly states (4) "As with other fabrics, we mav not be able to remove all stains." The wool is not decorative but is a continuation of the interior wool lining merely brushing it with your hand, or inserting your foot, can and will mat itWe clean the INSIDE and OUTSIDE of the boot which could result in it temporarily being mattedfluffing it with your hand brings it backThe "inserts" in question were merely rolled up advertisement magazines advertising home furnishingsThey were NOT a purchased orthopedic insertThus, we assumed trashHad the customer wanted them saved, she should have removed herself or requested that we do soCustomer also complained as to why we did not water repel her UGGS which js an additional costWhen I asked, she admitted she had not been charged, nor did she request, that they be water repelledHer comments when asked by our Customer Service Representative if she desired water repel, her response was " I have a can of spray at home" In my conversation with the customer, "bows" were an issue which suddenly are not even mentioned in her complaint to the Revdex.comThe customer argued that her former cleaner " [redacted] " cleaned the outsideWhen asked why she didn't return them to them to be cleaned, her response was that they no longer clean themI explained that is probably the reason they no longer clean them; that they did a superficial wiping of the boots not a cleaning which then this customer became irateThe customer never presented the boots to anv representative of our company to explain any dissatisfaction with our serviceConversations end when customers become confrontational and unduly over demandingEssentially, we do not feel this customer's contentions warrant a refundThis pair of boots are aged and have been cleaned, per the customer's admission, once beforeSincerely, [redacted] President Blair's Cleaners/ Elmest Inc

It is our procedure that our dispatchers will call a customer when we are in route to a customers home We have two phone numbers on record for this particular customer We have no way to verify if the customer did actually receive a call but it would be very unusual for us to dispatch a service man to a call without notifying the customer The customer had called for service so they should of known that we would be coming to their home I'm sure this is just an attempt by the customer to avoid paying a bill that is owed I have attached copies of the service tickets and as you can see we returned to the home several weeks later and did not charge a diagnostic fee In good faith we will credit the [redacted] that is owed to us

As stated from the onset on BOTH (2) releases were signed by this customer, we are not a restoration serviceWe are a cleaning serviceThe customer was given a copy of our "facts" sheet, We have no clue as to what pretreatment the consumer may have applied to these boots nor do we have any clue as
to what soiled themObviously they were dirty or else why present them for cleaningWe throughly cleaned her UGGS using industry recognized chemicals and processWe do not guarantee the appearance of the natural hides the boots are constructed of since more than one hide could be used in manufacturing a boot or more than one dye applied at the time of manufactureIn fact, standard UGGS are manufactured with lambsskin and the heel rawhideThe boots are dyed at the time of manufacture to give the uniform appearanceThe rawhide heel has a different coloration than the rest of the boot as a result of being a different type of animal hideDepending on how many hides a boot is made of, the discoloration or blotchiness could be significant per pairThere is no way to tell just how their appearance will turn out after being cleanedThe manufacture also recommends sealing/coating new UGGS with a stain/water repellant before initial useThis in fact helps in the cleaning process and the maintaining of the original colorThere is no way to ascertain if the wearer followed those instructionsThis is precisely why we have a customer read and sign TWO releases...To aggressively clean a boot with a definitive stain could easily remove the colorWe do notaggressively clean them knowing thisWhatever "brown" sludge the customer is complaining about was not applied by usOur final oil coating is clear and is prescribed by any method used when cleaning UGGS.Again, the customer was made fully aware of the color loss and irregularity as stated in TWO release she signed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Good morning,The gentleman who field the complaint [redacted] just called and told me the business came out and fixed the problem. He would like for this complaint to be closed out as resolved.

[A default letter is provided here which indicates your acceptance of the...

business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

This issue has been resolved with the customer.  There was a misunderstanding on the actual repair charge.

Mr. S[redacted] is out of town until Monday. He will respond to this when he returns on Monday.Thank You

It is our procedure that our dispatchers will call a customer when we are in route to a customers home.  We have two phone numbers on record for this particular customer.  We have no way to verify if the customer did actually receive a call but it would be very unusual for us to dispatch a...

service man to a call without notifying the customer.  The customer had called for service so they should of known that we would be coming to their home.  I'm sure this is just an attempt by the customer to avoid paying a bill that is owed.  I have attached copies of the service tickets and as you can see we returned to the home several weeks later and did not charge a diagnostic fee.  In good faith we will credit the [redacted] that is owed to us.

Revdex.com:I find the practice of this business quite troubling given their unwillingness to accept and take responsibility for  not doing due diligence by me (customer). Indeed I have two telephone #s  but I made it quite clear to the receptionist that the best # to reach me was my cell phone #. I feel this business trying to take advantage of or bully me in their very deluded mind. I find it offensive that this company will arrive at the conclusion that I did not want to pay them  when in fact I quarreled with their negligence . The technician HAD NO RIGHT TO ENTER MY HOME WHEN HE KNEW I THE ADULT WAS NOT HOME. HE FORCED MY SON (16YRS) TO SIGN AN INVOICE. 
 At this time I accept the resolution with the hope that this company will keep thier word by crediting $95.00 and stop all contacts and attempts to collect this from me.I have reviewed the offer made by the business in reference to complaint ID [redacted]Best,
[redacted]

Be advised that these boots were cleaned following the recommended procedure, and one that we've cleaned countless pairs for many years. Our process total immerses the whole boot cleaning the inside and outside. WE DO NOT DO external surface cleaning...never have. We follow the procedures...

recommended by our chemical vendor and industry.l. The STAIN would not come out. We have before and after pictures. 2. Our release explicitly states (4) "As with other fabrics, we mav not be able to remove all stains." 3. The wool is not decorative but is a continuation of the interior wool lining merely brushing it with your hand, or inserting your foot, can and will mat it. We clean the INSIDE and OUTSIDE of the boot which could result in it temporarily being matted. fluffing it with your hand brings it back. 4. The "inserts" in question were merely rolled up advertisement magazines advertising home furnishings. They were NOT a purchased orthopedic insert. Thus, we assumed trash. Had the customer wanted them saved, she should have removed herself or requested that we do so. 5. Customer also complained as to why we did not water repel her UGGS which js an additional cost. When I asked, she admitted she had not been charged, nor did she request, that they be water repelled. Her comments when asked by our Customer Service Representative if she desired water repel, her response was " I have a can of spray at home". 6.   In my conversation with the customer, "bows" were an issue which suddenly are not even mentioned in her complaint to the Revdex.com. The customer argued that her former cleaner "[redacted]" cleaned the outside. When asked why she didn't return them to them to be cleaned, her response was that they no longer clean them. I explained that is probably the reason they no longer clean them; that they did a superficial wiping of the boots not a cleaning which then this customer became irate. The customer never presented the boots to anv representative of our company to explain any dissatisfaction with our service. Conversations end when customers become confrontational and unduly over demanding. Essentially, we do not feel this customer's contentions warrant a refund. This pair of boots are aged and have been cleaned, per the customer's admission, once before. Sincerely,  [redacted] President Blair's Cleaners/ Elmest Inc.

On May 5, 2015 W. G. Speeks, Inc. installed a new furnace at the customer's home.  On May 15, 2015 W. G. Speeks registered the gas furnace with [redacted] so that the customer would receive the full 10 year parts warranty.  If the product is not registered with [redacted] within 90 days the...

customer would only receive a 5 year warranty.  On May 28, 2015 we realized that an air conditioning unit had also been added to the customer's product registration by mistake.   The mistake was corrected that day.   The customer was called that day and made aware of the mistake and told that it had been corrected.On July 8, 2015 the attached letter was sent to the customer along with along with the owner's manual.  Also attached are the product registrations relating to this complaint along with a aged trial balance of the customer's account.  On August 4, 2015 a second owner's manual was mailed to the customer's residence.