[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
While [redacted] ***'s statement contains some truths, it also leaves out many details of our conversationsIt also contains many inaccuracies of how all of this transpiredTo start, the vehicle he purchased was not even from my inventoryHe called our dealership and spoke with one of my sales associates who brought the vehicle in for him to look overAfter bringing the vehicle in for [redacted] ***, he not only looked the vehicle over top to bottom, he also test drove the vehicle, inspecting every aspect of his purchaseHe without a doubt made sure this was the vehicle he wanted to purchase before we negotiated a dealDuring his entire time at our dealership it was never brought to my sales associates or my attention that [redacted] had any interest in purchasing anything but the vehicle he droveThe vehicle he inspected, drove and negotiated price on is a [redacted] GTNot once was there discussion of the vehicle he purchased being a [redacted] GT Premium.The week after purchase [redacted] did contact meThrough our conversation he told me he would like to have satellite radio in his carI presented him with options of installing satellite radio which he would not agree toSo I presented him with the option of trading into a [redacted] GT premium in my inventoryHe also was not interested in this optionI offered to trade him back into his prior vehicle which he wasn't interested in at the time eitherWe ended the conversation with me looking to purchase a [redacted] GT Premium for [redacted] to trade his in towards based on the description him provided meWhile I was in search for a vehicle for him I received a letter from [redacted] Law OfficesThe letter was similar to the statement [redacted] provided youAfter receiving the letter I contacted [redacted] and [redacted] to try to come to a resolutionAt this time they both attempted to describe what happened as intentionalThough through our previous conversations, not to mention how we came to this situation, that is certainly not trueIt was at this point I referred both of them to the disclaimer on our website: Disclaimer While every effort has been made to ensure display of accurate data, the vehicle listings within this web site may not reflect all accurate vehicle itemsAll Inventory listed is subject to prior saleThe vehicle photo displayed may be an example onlyPricing throughout the web site does not include any options that may have been installed at the dealershipPlease see the dealer for detailsVehicles may be in transit or currently in productionSome vehicles shown with optional equipmentSee the actual vehicle for complete accuracy of features, options & pricingBecause of the numerous possible combinations of vehicle models, styles, colors and options, the vehicle pictures on this site may not match your vehicle exactly; however, it will match as closely as possibleSome vehicle images shown are stock photos and may not reflect your exact choice of vehicle, color, trim and specificationNot responsible for pricing or typographical errorsMore time passed and I received another call from [redacted] asking what I was going to do for himHe again attempted to say how I had deliberately deceived himIt was at this point I asked [redacted] if it was truly his intention to buy a [redacted] GT premium from the beginning why would he have purchased the car he looked over, drove, inspected again after the test drive, and negotiated priceYou see there are many distinctions between at GT and a GT PremiumWhile it may have been possible to overlook satellite radio, even though it is the only feature he seemed upset about the car missing, it would be impossible for someone who was dead set on getting a GT Premium to not notice the cloth interior; as ***leather is standard on a GT PremiumI spoke with [redacted] one more time after thatI once again offered to have factory satellite radio installed into his current vehicleHe told me he would get back to me with his decisionI have not heard from [redacted] since that conversation
To Whom it May Concern: [redacted] accepted check # [redacted] in the amount of $ to settle this complaint We consider this complaint closed Thank you, Elsie W [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution will be satisfactory to me as of Friday, March 4, 2016. On this day, the extra key fob that was ordered will be coded to my truck and in my possessionIt was a wonderful, delightful experience coming to this resolution with MrRobert S***, of Blaise Alexander Ford, in Lewisburg, PAI also want to mention how grateful I am to my salesman, Nathan WagnerIf it were not for him, this "problem"/complaint would have went much farther than coming to the simple resolution we agreed uponRegards, *** ** ***
04/02/
THE Revdex.com
size="3">DEAR *** ***,
REGARDING ID #***, THE CUSTOMER BROUGHT IN THEIR ‘06’ *** *** FOR STATE AND EMISSIONS INSPECTION ON MARCH 31ST UPON PERFORMING THE EMISSIONS INSPECTION, THE GAS CAP SEAL TEST HAD FAILED AND IT WAS RECOMMENDED TO THE CUSTOMER TO PURCHASE A NEW GAS CAP TO PASS THE TEST AND RECEIVE A NEW EMISSIONS STICKERTHE CUSTOMER AGREED AND WE INSTALLED A NEW GAS CAP ON THE VEHICLETHE NEW GAS CAP WAS THE PROPER CAP BUT DID NOT HAVE A TEATHER ATTATCHEDTHE VEHICLE WAS THEN WASHED AND RETURNED TO THE CUSTOMER AFTER THE BILL WAS PAID
AT APPROXIMATELY 12:P.MTHE CUSTOMER CALLED AND HAD STATED THAT THE HOOD HAD POPPED UP WHILE HITTING A BUMP ON THE HIGHWAYTHE SECONDARY SAFETY LATCH CAUGHT AND THE HOOD CAME UP AN INCH OR TWOTHE CUSTOMER TOLD ME THAT IT DID LATCH PROPERLY AFTER THEY HAD STOPPED ALONG THE ROAD AND INSPECTED ITI APOLOGIZED TO THE CUSTOMER MULTIPLE TIMES AND TOLD THEM THAT THAT WAS UNACCEPTABLE AND I THEN OFFERED TO CHECK THE LATCH FUNCTION AND MAKE SURE THERE WAS NO DAMAGE DONE TO THE VEHICLETHE CUSTOMER DECLINED TO HAVE US INSPECT THE LATCH SYSTEM OR CHECK FOR DAMAGE AT THIS TIME
AFTER SPEAKING WITH THE CUSTOMER ON 4/1/WE HAD AGREED UPON REPLACING THE GAS CAP WITH THE PROPER MANUFACTURERS GAS CAP WITH THE TEATHER ATTACTHED AND TO REIMBURSE THEM THEIR TOTAL BILL TO COMPENSATE FOR THE WAIT TIME AND THE INCONVIENIENCE OF THE HOOD POPPING UPTHE CUSTOMER IS STOPPING AT OUR DEALERSHIP THE MORNING OF 4/3/TO HAVE US INSTALL THE GAS CAP AND PICK UP THE REIMBURSMENT CHECK
IF YOU SHOULD HAVE ANY QUESTIONS, PLEASE CONTACT ME
REGARDS,
*** ***
SERVICE MANAGER
ALEXNADER ***
###-###-####
***
8/11/*** *** (customer) is accepting $as a good will payment towards repairs to his *** *** (vehicle) purchased on 4/28/from Blaise Alexander *** of *** (Dealer).Dealer is not at fault for the problems incurred with the vehicle purchased, as this vehicle
was sold with a month/2,mile warrantyThe vehicle performed as expected well beyond the warranty period.Custormer understands that there was no way for the dealer to predict the problems incurred with the vehicle, -Customer understands that Blaise Alexander *** of *** takes their reputation seriously and any attempt to discredit our reputation by social medial or other means will not be tolerated-This letter is to inform you that even though you may not be aware of the gravity of the consequences from engaging in libel against our reputation and good name, ignorance of the law does not make you exempt from serious consequences.Unwarranted claims against the dealer would compel us to commence legal proceedings against you for infringement of our reputationYour spreading of accusations is a very serious attempt to Systematically destroy our good name and reputation.Should you elect to post libelous statements on the internet or libel and/or slander in any other manner, you could be made to pay a significant financial burden plus comply with any other requirements as established by a court orderBy accepting the good will payment of $750, *** *** is fully satisfied for the complaints against Blaise Alexander *** of ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response due to deceitful business practices used to sell the vehicleDuring test drive, my father and I inquired about the exhaust and stated that it sounded of* *** stated that the truck had an aftermarket exhaust and was supposed to sound like thatI was also told that an emissions check, mechanical check, and background check were performed on the vehicle before purchase and that they were all clearI do not feel it is possible that the vehicle passed those checksThe issues with the truck would have taken a significant period of time to formThe vehicle would have failed an emissions checkI have requested copies of those checks on several occasions now and the dealer has not acknowledged my requestsUntil this proof is provided, I can only assume that the dealer cleared the check engine faults in order to sell the vehicle
Dealer did provide me with $dollars initially to assist with repairs, however, emissions faults were found to be far more extensive after the downstream catalytic converter and catback exhaust were installedDealer also stated that the vehicle was purchased from an auctionI would request documentation on the vehicles condition at auctionTypically auctions will display all visible conditions on their paperwork, such as check engine light statusIf dealer can produce documentation on emissions check, mechanical check, auction information, and background detail and all of them provide proof that the vehicle had no issues, I would accept the dealers as is claim
Regards,
*** ***
To Whom It May Concern:
I called and spoke with the customer. I explained that they purchased their car from [redacted] and not Blaise Alexander [redacted] and they understand what happened. They aren’t expecting anything from us but are frustrated that they got taken advantage of. I left him...
know that some other customers with similar situations had previously contacted the [redacted] police department and they had an investigation against [redacted] on the issue but it’s not likely to go anywhere.
Joel B[redacted]
[redacted]./[redacted],
FIRSTLY, THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER BY BEING A NON-BIASED INTERMEDIARY.
OUR CUSTOMER IS CORRECT: ON 1/30/2014 SHE CAME TO OUR LOCATION AND ASKED US TO ASSIST HER IN FINANCING A VEHICLE. AT THAT TIME WE WERE ABLE TO PROCURE AN APPROVAL FOR...
HER WITH THE PROVISION THAT SHE RPOVIDE ACCURATE PROOF OF PAY AND EMPLOYMENT. AS PART OF HER TRANSACTION SHE HAD UNTIL 2/10/2014 TO PROVIDE SAID PROOF BEFORE HER VEHICLE WOULD BE RENDERED INOPERABLE FOR NON-PAYMENT. DURING THE AFORE MENTIONED 10 DAY TIME FRAME , THE LENDING INSTITUTION AND THE DEALERSHIP MADE MULTIPLE ATTEMPTS TO CONTACT HER AND HER EMPLOYER TO VALIDATE HER EMPLOYMENT AND INCOME THAT SHE STATED ON THE CREDIT APPLICATION. WHEN 2/10/2014 ARRIVED AND NEITHER OUR CUSTOMER NOR HER EMPLOYER HAD PROVIDED US WITH VERIFIABLE PROOF OF THE STATED INCOME OR FULL TIME EMPLOYMENT STATUS, HER VEHICLE DID CEASE TO WORK. AT THIS TIME THE DEALERSHIP MADE THE DECISION TO PROVIDE OUR CUSTOMER WITH ONE OF OUR SERVICE LOANER VEHICLES, MAKING SURE THAT SHE CONTINUED TO HAVE SAFE AND RELIABLE TRANSPORTATION.
THE BALANCE OF THE STIPULATIONS TOOK UNITL 2/20/2014 TO GET COMPLETED, ALL THE WHILE OUR CUSTOMER CONTINUED TO DRIVE OUR LOANER. AT THAT TIME, WE ASKED HER TO RETURN OUR VEHICLE AND TAKE HERS. WHEN SHE DID, IT CAME TO EVERYONE'S ATTENTION THAT THE DEALERSHIP NEEDED TO MAKE A MINOR ASSEMBLY TO HER DASH. AT THIS TIME, THERE WERE NO TECHNICIANS TO FACILITATE THIS, SO, I ALLOWED HER TO RETAIN OUR VEHCILE ONE MORE DAY. THE FOLLOWING MORNING , OUR TECHNICIAN DISCOVERED THAT HER VEHICLE WOULD NOT START. AFTER SOME INVESTIGATION, IT WAS DISCOVERED THAT THE 2 PAYMENTS THAT OUR CUSTOMER HAD MADE THE NIGHT BEFORE BROUGHT HER CURRENT WITH THE BANK TILL 2/14/2014. THIS MEANT THAT SHE WOULD HAVE TO MAKE ANOTHER WEEKLY PAYMENT IN ORDER TO MAKE HER VEHICLE START. THIS WAS THE POINT AT WHICH SHE SAID THAT SHE FELT THE SHE DID NOT NEED TO MAKE THE PAYMENT AND WOULD LIKE HER OLD CAR BACK AND WOULD LIKE TO PERSUE LEGAL ACTION. THE FOLLOWING DAY OUR CUSTOMER ENLISTED THE ASSISTANCE OF A FRIEND, ASKING HER FRIEND TO DROP THE KEYS OFF WITH US, STATING THAT SHE WANTED TO TAKE THE VEHICLE BACK.
THIS DILEMMA CONTINUED TILL 02/26/2014, AT WHICH POINT OUR CUSTOMER THREATENED LEGAL ACTION AND STATED THAT WE HAD BREACHED THE CONTRACT. AT THIS TIME SHE STILL HAD NOT MADE THE ONE PAYMENT NECESSARY TO ACTIVATE HER CAR , NOR THE UPCOMING PAYMENT TO KEEP IT OPERATIONAL THE UPCOMING WEEK. ON 2/27/2014 I WAS ABLE TO WORK WITH THE LENDER TO ABSOLVE OR "SKIP" THOSE 2 PAYMENTS AS GOOD FAITH FOR THE LENGTH OF TIME INVOLVED IN RESOLVING THE FINAL STEPS NECESSARY TO RATIFY HER LOAN.
AS YOU MENTIONED, THERE ARE ALWAYS 2 SIDES TO EVERY DISPUTE. I HOPE THAT THIS LETTER HELPS PROVIDE THE NECESSARY DETAIL TO COME TO A SPEEDY RESOLUTION.
RESPECTFULLY,
[redacted], BUSINESS MANAGER
[redacted] took possession of a new truck Saturday, February 20,2016 from our dealership. The customer is satisfied with the resolution and said she would contact the Revdex.com of the outcome. Thank you, Elsie W[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: tHEY WERE VERBALLY TOLD THAT I DID NOT WANT THE CAR WHEN THEY FAILED TO BRING IT TO ME THE NEXT DAY AFTER PAYMENT WAS MADE. [redacted] WAS VERBALLY TOLD I DID NOT WANT IT NOW AFTER THE DIFFERENT STORIES. THE INFORMATION I DID PROVIDE IN PAY STUBS WAS GIVEN THE DAY AFTER THE PURCHASE. THEY WANTED MORE INFORMATION AND NEEDED TO CONTACT MY COMPANY IN CALIFORNIA. THAT SHOULD HAVE BEEN DONE BEFORE GIVING ME A CAR. HAD THAT BEEN DONE, THERE WOULD BE NO ISSUES. NOT ONLY AFTER I TOLD HIM I DID NOT WANT THE CAR, 3 DAYS LATER THEY DROPPED IT OFF ON THE STREET WITH KEYS IN AN ENVELOPE AND STUCK THEM IN MY MAILBOX. IT WAS FORCED UPON ME NOW. IT IS NOT BEING DRIVEN AT ALL.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],I have been attempting to contact you, regarding the Revdex.com case with our Chevy location. Please see the attached release for your signature. We will refund you $ 103.00 after we receive the signed release. If I don't hear back, we will have no choice but to reply with no...
While [redacted]'s statement contains some truths, it also leaves out many details of our conversations. It also contains many inaccuracies of how all of this transpired. To start, the vehicle he purchased was not even from my inventory. He called our dealership and spoke with one of my sales...
associates who brought the vehicle in for him to look over. After bringing the vehicle in for [redacted], he not only looked the vehicle over top to bottom, he also test drove the vehicle, inspecting every aspect of his purchase. He without a doubt made sure this was the vehicle he wanted to purchase before we negotiated a deal. During his entire time at our dealership it was never brought to my sales associates or my attention that [redacted] had any interest in purchasing anything but the vehicle he drove. The vehicle he inspected, drove and negotiated price on is a [redacted] GT. Not once was there discussion of the vehicle he purchased being a [redacted] GT Premium.The week after purchase [redacted] did contact me. Through our conversation he told me he would like to have satellite radio in his car. I presented him with options of installing satellite radio which he would not agree to. So I presented him with the option of trading into a [redacted] GT premium in my inventory. He also was not interested in this option. I offered to trade him back into his prior vehicle which he wasn't interested in at the time either. We ended the conversation with me looking to purchase a [redacted] GT Premium for [redacted] to trade his in towards based on the description him provided me.
While I was in search for a vehicle for him I received a letter from [redacted] Law Offices. The letter was similar to the statement [redacted] provided you. After receiving the letter I contacted [redacted] and [redacted] to try to come to a resolution. At this time they both attempted to describe what happened as intentional. Though through our previous conversations, not to mention how we came to this situation, that is certainly not true. It was at this point I referred both of them to the disclaimer on our website:
Disclaimer
While every effort has been made to ensure display of accurate data, the vehicle listings within this web site may not reflect all accurate vehicle items. All Inventory listed is subject to prior sale. The vehicle photo displayed may be an example only. Pricing throughout the web site does not include any options that may have been installed at the dealership. Please see the dealer for details. Vehicles may be in transit or currently in production. Some vehicles shown with optional equipment. See the actual vehicle for complete accuracy of features, options & pricing. Because of the numerous possible combinations of vehicle models, styles, colors and options, the vehicle pictures on this site may not match your vehicle exactly; however, it will match as closely as possible. Some vehicle images shown are stock photos and may not reflect your exact choice of vehicle, color, trim and specification. Not responsible for pricing or typographical errors.
More time passed and I received another call from [redacted] asking what I was going to do for him. He again attempted to say how I had deliberately deceived him. It was at this point I asked [redacted] if it was truly his intention to buy a [redacted] GT premium from the beginning why would he have purchased the car he looked over, drove, inspected again after the test drive, and negotiated price. You see there are many distinctions between at GT and a GT Premium. While it may have been possible to overlook satellite radio, even though it is the only feature he seemed upset about the car missing, it would be impossible for someone who was dead set on getting a GT Premium to not notice the cloth interior; as [redacted]leather is standard on a GT Premium.
I spoke with [redacted] one more time after that. I once again offered to have factory satellite radio installed into his current vehicle. He told me he would get back to me with his decision. I have not heard from [redacted] since that conversation.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] called this morning (8/31/15)and left a message with me for Blaise Alexander concerning this complaint. I emailed the information to Blaise so he could address the complaint immediately.
[redacted] called back a couple hours later to tell me that he received a call from the dealership...
and everything was taken care of to his satisfaction.
Thank you,
Elsie W[redacted] Administrative Assistant
Blaise Alexander
April 9, 2014I am writing in response to a complaint you received from [redacted].On February 15, 2014 [redacted] purchased a 2005 [redacted] truck with 108,526 miles from Alexander [redacted]. At the time of delivery **, [redacted] was informed that he is buying this vehicle *AS IS", which he...
signed acknowledging on the bill of sale.[redacted] wanted this vehicle registered in Ohio, which requires an e-check before the vehicle can be registered. [redacted] took the vehicle to a garage and they informed him that the vehicle would need $500.00 in repair work to pass the e-check.As a goodwill adjustment Alexander [redacted] gave him a check for $500.00 for those repairs.I am enclosing the appropriate paperwork with signatures. If you have any further questions, please don't hesitate to call me at ###-###-####.Thank You,
To Whom it May Concern:
[redacted] accepted check #[redacted] in the amount of $ 535.55 to settle this complaint.
We consider this complaint closed.
Thank you,
Elsie W[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
While [redacted] ***'s statement contains some truths, it also leaves out many details of our conversationsIt also contains many inaccuracies of how all of this transpiredTo start, the vehicle he purchased was not even from my inventoryHe called our dealership and spoke with one of my sales associates who brought the vehicle in for him to look overAfter bringing the vehicle in for [redacted] ***, he not only looked the vehicle over top to bottom, he also test drove the vehicle, inspecting every aspect of his purchaseHe without a doubt made sure this was the vehicle he wanted to purchase before we negotiated a dealDuring his entire time at our dealership it was never brought to my sales associates or my attention that [redacted] had any interest in purchasing anything but the vehicle he droveThe vehicle he inspected, drove and negotiated price on is a [redacted] GTNot once was there discussion of the vehicle he purchased being a [redacted] GT Premium.The week after purchase [redacted] did contact meThrough our conversation he told me he would like to have satellite radio in his carI presented him with options of installing satellite radio which he would not agree toSo I presented him with the option of trading into a [redacted] GT premium in my inventoryHe also was not interested in this optionI offered to trade him back into his prior vehicle which he wasn't interested in at the time eitherWe ended the conversation with me looking to purchase a [redacted] GT Premium for [redacted] to trade his in towards based on the description him provided meWhile I was in search for a vehicle for him I received a letter from [redacted] Law OfficesThe letter was similar to the statement [redacted] provided youAfter receiving the letter I contacted [redacted] and [redacted] to try to come to a resolutionAt this time they both attempted to describe what happened as intentionalThough through our previous conversations, not to mention how we came to this situation, that is certainly not trueIt was at this point I referred both of them to the disclaimer on our website: Disclaimer While every effort has been made to ensure display of accurate data, the vehicle listings within this web site may not reflect all accurate vehicle itemsAll Inventory listed is subject to prior saleThe vehicle photo displayed may be an example onlyPricing throughout the web site does not include any options that may have been installed at the dealershipPlease see the dealer for detailsVehicles may be in transit or currently in productionSome vehicles shown with optional equipmentSee the actual vehicle for complete accuracy of features, options & pricingBecause of the numerous possible combinations of vehicle models, styles, colors and options, the vehicle pictures on this site may not match your vehicle exactly; however, it will match as closely as possibleSome vehicle images shown are stock photos and may not reflect your exact choice of vehicle, color, trim and specificationNot responsible for pricing or typographical errorsMore time passed and I received another call from [redacted] asking what I was going to do for himHe again attempted to say how I had deliberately deceived himIt was at this point I asked [redacted] if it was truly his intention to buy a [redacted] GT premium from the beginning why would he have purchased the car he looked over, drove, inspected again after the test drive, and negotiated priceYou see there are many distinctions between at GT and a GT PremiumWhile it may have been possible to overlook satellite radio, even though it is the only feature he seemed upset about the car missing, it would be impossible for someone who was dead set on getting a GT Premium to not notice the cloth interior; as ***leather is standard on a GT PremiumI spoke with [redacted] one more time after thatI once again offered to have factory satellite radio installed into his current vehicleHe told me he would get back to me with his decisionI have not heard from [redacted] since that conversation
To Whom it May Concern: [redacted] accepted check # [redacted] in the amount of $ to settle this complaint We consider this complaint closed Thank you, Elsie W [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution will be satisfactory to me as of Friday, March 4, 2016. On this day, the extra key fob that was ordered will be coded to my truck and in my possessionIt was a wonderful, delightful experience coming to this resolution with MrRobert S***, of Blaise Alexander Ford, in Lewisburg, PAI also want to mention how grateful I am to my salesman, Nathan WagnerIf it were not for him, this "problem"/complaint would have went much farther than coming to the simple resolution we agreed uponRegards, *** ** ***
Please see the attached statement signed by *** *** and a copy of the check he accepted as Good WillThank you
04/02/
THE Revdex.com
size="3">DEAR *** ***,
REGARDING ID #***, THE CUSTOMER BROUGHT IN THEIR ‘06’ *** *** FOR STATE AND EMISSIONS INSPECTION ON MARCH 31ST UPON PERFORMING THE EMISSIONS INSPECTION, THE GAS CAP SEAL TEST HAD FAILED AND IT WAS RECOMMENDED TO THE CUSTOMER TO PURCHASE A NEW GAS CAP TO PASS THE TEST AND RECEIVE A NEW EMISSIONS STICKERTHE CUSTOMER AGREED AND WE INSTALLED A NEW GAS CAP ON THE VEHICLETHE NEW GAS CAP WAS THE PROPER CAP BUT DID NOT HAVE A TEATHER ATTATCHEDTHE VEHICLE WAS THEN WASHED AND RETURNED TO THE CUSTOMER AFTER THE BILL WAS PAID
AT APPROXIMATELY 12:P.MTHE CUSTOMER CALLED AND HAD STATED THAT THE HOOD HAD POPPED UP WHILE HITTING A BUMP ON THE HIGHWAYTHE SECONDARY SAFETY LATCH CAUGHT AND THE HOOD CAME UP AN INCH OR TWOTHE CUSTOMER TOLD ME THAT IT DID LATCH PROPERLY AFTER THEY HAD STOPPED ALONG THE ROAD AND INSPECTED ITI APOLOGIZED TO THE CUSTOMER MULTIPLE TIMES AND TOLD THEM THAT THAT WAS UNACCEPTABLE AND I THEN OFFERED TO CHECK THE LATCH FUNCTION AND MAKE SURE THERE WAS NO DAMAGE DONE TO THE VEHICLETHE CUSTOMER DECLINED TO HAVE US INSPECT THE LATCH SYSTEM OR CHECK FOR DAMAGE AT THIS TIME
AFTER SPEAKING WITH THE CUSTOMER ON 4/1/WE HAD AGREED UPON REPLACING THE GAS CAP WITH THE PROPER MANUFACTURERS GAS CAP WITH THE TEATHER ATTACTHED AND TO REIMBURSE THEM THEIR TOTAL BILL TO COMPENSATE FOR THE WAIT TIME AND THE INCONVIENIENCE OF THE HOOD POPPING UPTHE CUSTOMER IS STOPPING AT OUR DEALERSHIP THE MORNING OF 4/3/TO HAVE US INSTALL THE GAS CAP AND PICK UP THE REIMBURSMENT CHECK
IF YOU SHOULD HAVE ANY QUESTIONS, PLEASE CONTACT ME
REGARDS,
*** ***
SERVICE MANAGER
ALEXNADER ***
###-###-####
***
8/11/*** *** (customer) is accepting $as a good will payment towards repairs to his *** *** (vehicle) purchased on 4/28/from Blaise Alexander *** of *** (Dealer).Dealer is not at fault for the problems incurred with the vehicle purchased, as this vehicle
was sold with a month/2,mile warrantyThe vehicle performed as expected well beyond the warranty period.Custormer understands that there was no way for the dealer to predict the problems incurred with the vehicle, -Customer understands that Blaise Alexander *** of *** takes their reputation seriously and any attempt to discredit our reputation by social medial or other means will not be tolerated-This letter is to inform you that even though you may not be aware of the gravity of the consequences from engaging in libel against our reputation and good name, ignorance of the law does not make you exempt from serious consequences.Unwarranted claims against the dealer would compel us to commence legal proceedings against you for infringement of our reputationYour spreading of accusations is a very serious attempt to Systematically destroy our good name and reputation.Should you elect to post libelous statements on the internet or libel and/or slander in any other manner, you could be made to pay a significant financial burden plus comply with any other requirements as established by a court orderBy accepting the good will payment of $750, *** *** is fully satisfied for the complaints against Blaise Alexander *** of ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
* *** stated that the truck had an aftermarket exhaust and was supposed to sound like thatI was also told that an emissions check, mechanical check, and background check were performed on the vehicle before purchase and that they were all clearI do not feel it is possible that the vehicle passed those checksThe issues with the truck would have taken a significant period of time to formThe vehicle would have failed an emissions checkI have requested copies of those checks on several occasions now and the dealer has not acknowledged my requestsUntil this proof is provided, I can only assume that the dealer cleared the check engine faults in order to sell the vehicle
Complaint: ***
I am rejecting this response due to deceitful business practices used to sell the vehicleDuring test drive, my father and I inquired about the exhaust and stated that it sounded of
Dealer did provide me with $dollars initially to assist with repairs, however, emissions faults were found to be far more extensive after the downstream catalytic converter and catback exhaust were installedDealer also stated that the vehicle was purchased from an auctionI would request documentation on the vehicles condition at auctionTypically auctions will display all visible conditions on their paperwork, such as check engine light statusIf dealer can produce documentation on emissions check, mechanical check, auction information, and background detail and all of them provide proof that the vehicle had no issues, I would accept the dealers as is claim
Regards,
*** ***
To Whom It May Concern:
I called and spoke with the customer. I explained that they purchased their car from [redacted] and not Blaise Alexander [redacted] and they understand what happened. They aren’t expecting anything from us but are frustrated that they got taken advantage of. I left him...
know that some other customers with similar situations had previously contacted the [redacted] police department and they had an investigation against [redacted] on the issue but it’s not likely to go anywhere.
Joel B[redacted]
[redacted]./[redacted],
FIRSTLY, THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER BY BEING A NON-BIASED INTERMEDIARY.
OUR CUSTOMER IS CORRECT: ON 1/30/2014 SHE CAME TO OUR LOCATION AND ASKED US TO ASSIST HER IN FINANCING A VEHICLE. AT THAT TIME WE WERE ABLE TO PROCURE AN APPROVAL FOR...
HER WITH THE PROVISION THAT SHE RPOVIDE ACCURATE PROOF OF PAY AND EMPLOYMENT. AS PART OF HER TRANSACTION SHE HAD UNTIL 2/10/2014 TO PROVIDE SAID PROOF BEFORE HER VEHICLE WOULD BE RENDERED INOPERABLE FOR NON-PAYMENT. DURING THE AFORE MENTIONED 10 DAY TIME FRAME , THE LENDING INSTITUTION AND THE DEALERSHIP MADE MULTIPLE ATTEMPTS TO CONTACT HER AND HER EMPLOYER TO VALIDATE HER EMPLOYMENT AND INCOME THAT SHE STATED ON THE CREDIT APPLICATION. WHEN 2/10/2014 ARRIVED AND NEITHER OUR CUSTOMER NOR HER EMPLOYER HAD PROVIDED US WITH VERIFIABLE PROOF OF THE STATED INCOME OR FULL TIME EMPLOYMENT STATUS, HER VEHICLE DID CEASE TO WORK. AT THIS TIME THE DEALERSHIP MADE THE DECISION TO PROVIDE OUR CUSTOMER WITH ONE OF OUR SERVICE LOANER VEHICLES, MAKING SURE THAT SHE CONTINUED TO HAVE SAFE AND RELIABLE TRANSPORTATION.
THE BALANCE OF THE STIPULATIONS TOOK UNITL 2/20/2014 TO GET COMPLETED, ALL THE WHILE OUR CUSTOMER CONTINUED TO DRIVE OUR LOANER. AT THAT TIME, WE ASKED HER TO RETURN OUR VEHICLE AND TAKE HERS. WHEN SHE DID, IT CAME TO EVERYONE'S ATTENTION THAT THE DEALERSHIP NEEDED TO MAKE A MINOR ASSEMBLY TO HER DASH. AT THIS TIME, THERE WERE NO TECHNICIANS TO FACILITATE THIS, SO, I ALLOWED HER TO RETAIN OUR VEHCILE ONE MORE DAY. THE FOLLOWING MORNING , OUR TECHNICIAN DISCOVERED THAT HER VEHICLE WOULD NOT START. AFTER SOME INVESTIGATION, IT WAS DISCOVERED THAT THE 2 PAYMENTS THAT OUR CUSTOMER HAD MADE THE NIGHT BEFORE BROUGHT HER CURRENT WITH THE BANK TILL 2/14/2014. THIS MEANT THAT SHE WOULD HAVE TO MAKE ANOTHER WEEKLY PAYMENT IN ORDER TO MAKE HER VEHICLE START. THIS WAS THE POINT AT WHICH SHE SAID THAT SHE FELT THE SHE DID NOT NEED TO MAKE THE PAYMENT AND WOULD LIKE HER OLD CAR BACK AND WOULD LIKE TO PERSUE LEGAL ACTION. THE FOLLOWING DAY OUR CUSTOMER ENLISTED THE ASSISTANCE OF A FRIEND, ASKING HER FRIEND TO DROP THE KEYS OFF WITH US, STATING THAT SHE WANTED TO TAKE THE VEHICLE BACK.
THIS DILEMMA CONTINUED TILL 02/26/2014, AT WHICH POINT OUR CUSTOMER THREATENED LEGAL ACTION AND STATED THAT WE HAD BREACHED THE CONTRACT. AT THIS TIME SHE STILL HAD NOT MADE THE ONE PAYMENT NECESSARY TO ACTIVATE HER CAR , NOR THE UPCOMING PAYMENT TO KEEP IT OPERATIONAL THE UPCOMING WEEK. ON 2/27/2014 I WAS ABLE TO WORK WITH THE LENDER TO ABSOLVE OR "SKIP" THOSE 2 PAYMENTS AS GOOD FAITH FOR THE LENGTH OF TIME INVOLVED IN RESOLVING THE FINAL STEPS NECESSARY TO RATIFY HER LOAN.
AS YOU MENTIONED, THERE ARE ALWAYS 2 SIDES TO EVERY DISPUTE. I HOPE THAT THIS LETTER HELPS PROVIDE THE NECESSARY DETAIL TO COME TO A SPEEDY RESOLUTION.
RESPECTFULLY,
[redacted], BUSINESS MANAGER
[redacted] took possession of a new truck Saturday, February 20,2016 from our dealership. The customer is satisfied with the resolution and said she would contact the Revdex.com of the outcome. Thank you, Elsie W[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: tHEY WERE VERBALLY TOLD THAT I DID NOT WANT THE CAR WHEN THEY FAILED TO BRING IT TO ME THE NEXT DAY AFTER PAYMENT WAS MADE. [redacted] WAS VERBALLY TOLD I DID NOT WANT IT NOW AFTER THE DIFFERENT STORIES. THE INFORMATION I DID PROVIDE IN PAY STUBS WAS GIVEN THE DAY AFTER THE PURCHASE. THEY WANTED MORE INFORMATION AND NEEDED TO CONTACT MY COMPANY IN CALIFORNIA. THAT SHOULD HAVE BEEN DONE BEFORE GIVING ME A CAR. HAD THAT BEEN DONE, THERE WOULD BE NO ISSUES. NOT ONLY AFTER I TOLD HIM I DID NOT WANT THE CAR, 3 DAYS LATER THEY DROPPED IT OFF ON THE STREET WITH KEYS IN AN ENVELOPE AND STUCK THEM IN MY MAILBOX. IT WAS FORCED UPON ME NOW. IT IS NOT BEING DRIVEN AT ALL.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],I have been attempting to contact you, regarding the Revdex.com case with our Chevy location. Please see the attached release for your signature. We will refund you $ 103.00 after we receive the signed release. If I don't hear back, we will have no choice but to reply with no...
resolution.
Thank you, [redacted] ###-###-####
While [redacted]'s statement contains some truths, it also leaves out many details of our conversations. It also contains many inaccuracies of how all of this transpired. To start, the vehicle he purchased was not even from my inventory. He called our dealership and spoke with one of my sales...
associates who brought the vehicle in for him to look over. After bringing the vehicle in for [redacted], he not only looked the vehicle over top to bottom, he also test drove the vehicle, inspecting every aspect of his purchase. He without a doubt made sure this was the vehicle he wanted to purchase before we negotiated a deal. During his entire time at our dealership it was never brought to my sales associates or my attention that [redacted] had any interest in purchasing anything but the vehicle he drove. The vehicle he inspected, drove and negotiated price on is a [redacted] GT. Not once was there discussion of the vehicle he purchased being a [redacted] GT Premium.The week after purchase [redacted] did contact me. Through our conversation he told me he would like to have satellite radio in his car. I presented him with options of installing satellite radio which he would not agree to. So I presented him with the option of trading into a [redacted] GT premium in my inventory. He also was not interested in this option. I offered to trade him back into his prior vehicle which he wasn't interested in at the time either. We ended the conversation with me looking to purchase a [redacted] GT Premium for [redacted] to trade his in towards based on the description him provided me.
While I was in search for a vehicle for him I received a letter from [redacted] Law Offices. The letter was similar to the statement [redacted] provided you. After receiving the letter I contacted [redacted] and [redacted] to try to come to a resolution. At this time they both attempted to describe what happened as intentional. Though through our previous conversations, not to mention how we came to this situation, that is certainly not true. It was at this point I referred both of them to the disclaimer on our website:
Disclaimer
While every effort has been made to ensure display of accurate data, the vehicle listings within this web site may not reflect all accurate vehicle items. All Inventory listed is subject to prior sale. The vehicle photo displayed may be an example only. Pricing throughout the web site does not include any options that may have been installed at the dealership. Please see the dealer for details. Vehicles may be in transit or currently in production. Some vehicles shown with optional equipment. See the actual vehicle for complete accuracy of features, options & pricing. Because of the numerous possible combinations of vehicle models, styles, colors and options, the vehicle pictures on this site may not match your vehicle exactly; however, it will match as closely as possible. Some vehicle images shown are stock photos and may not reflect your exact choice of vehicle, color, trim and specification. Not responsible for pricing or typographical errors.
More time passed and I received another call from [redacted] asking what I was going to do for him. He again attempted to say how I had deliberately deceived him. It was at this point I asked [redacted] if it was truly his intention to buy a [redacted] GT premium from the beginning why would he have purchased the car he looked over, drove, inspected again after the test drive, and negotiated price. You see there are many distinctions between at GT and a GT Premium. While it may have been possible to overlook satellite radio, even though it is the only feature he seemed upset about the car missing, it would be impossible for someone who was dead set on getting a GT Premium to not notice the cloth interior; as [redacted]leather is standard on a GT Premium.
I spoke with [redacted] one more time after that. I once again offered to have factory satellite radio installed into his current vehicle. He told me he would get back to me with his decision. I have not heard from [redacted] since that conversation.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] called this morning (8/31/15)and left a message with me for Blaise Alexander concerning this complaint. I emailed the information to Blaise so he could address the complaint immediately.
[redacted] called back a couple hours later to tell me that he received a call from the dealership...
and everything was taken care of to his satisfaction.
Thank you,
Elsie W[redacted] Administrative Assistant
Blaise Alexander
April 9, 2014I am writing in response to a complaint you received from [redacted].On February 15, 2014 [redacted] purchased a 2005 [redacted] truck with 108,526 miles from Alexander [redacted]. At the time of delivery **, [redacted] was informed that he is buying this vehicle *AS IS", which he...
signed acknowledging on the bill of sale.[redacted] wanted this vehicle registered in Ohio, which requires an e-check before the vehicle can be registered. [redacted] took the vehicle to a garage and they informed him that the vehicle would need $500.00 in repair work to pass the e-check.As a goodwill adjustment Alexander [redacted] gave him a check for $500.00 for those repairs.I am enclosing the appropriate paperwork with signatures. If you have any further questions, please don't hesitate to call me at ###-###-####.Thank You,
To Whom it May Concern:
[redacted] accepted check #[redacted] in the amount of $ 535.55 to settle this complaint.
We consider this complaint closed.
Thank you,
Elsie W[redacted]