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Blake and Bane, Inc.

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Blake and Bane, Inc. Reviews (2)

Gentlemen
Complaint [redacted]
 
In response to the complaint filed on February 27, 2014 at 9:20 p.m. we would like to offer the following.
 
The customer is correct in their statement about Friday evening.  An appointment was...

scheduled for 5:30 p.m. to view a rental property in [redacted].  I was headed to that appointment when my vehicle broke down.  Unfortunately I did not have the client’s telephone number with me to call them.  They did, however, call my office and the office paged me.   I called the clients to let them know the situation with my not being able to attend the appointment.  [redacted] said they would go get dinner and check back with me after they finished to see if my vehicle was fixed.  When he called back they were still working on my vehicle.  I offered to call him when they were finished.   He suggested they reschedule for Saturday.  I told him that would be fine and I told him I could meet them at 9:00 Saturday morning and he said they would prefer later that afternoon.  The appointment was set for 3:30 I was about 15 minutes late arriving to the house.  I showed them the house.  When they had finished viewing the house they told me they would like to think about it so I gave [redacted] an application to take with him.  When giving the application to [redacted] and when I talked to the couple inside I explained our process for qualifying an applicant.  
 
I tell every prospective tenant the following:
 
You may submit your application by email, facsimile or bring it to the office; however before the application process can begin we must have the application fee in the office.  They are also informed that if the office is closed they can place the application together with the application fee in the drop box.  The application process takes anywhere from 24 to 48 hours and could  possibly take longer depending on outside constraints such as the credit bureau (could be down), response from previous rental references and contact with the landlord who ultimately has the final say on approval or declining of an applicant.
 
The application was received in the office on Tuesday from the drop box.  The credit report was run on Wednesday and verification of previous rental history was sent out to current residence and previous because they had only one year longevity at each.   We received the verification of rentals back on Thursday, February 27th.  On Thursday we had all information needed to contact the landlord.    Landlord was contacted and decided to decline the applicant due to credit issues, rental reference and their income did not support the rent amount for this property.
 
We process every application the same.  With regard to customer satisfaction and service, both are of the utmost importance to me and my position. 
 
Respectfully submitted,
 
Blake & Bane, Inc.
 
 
[redacted]

Review: We had a very poor experience with [redacted] of Blake and Bane Real Estate.It all started when we went to meet with [redacted] to view a rental property. We had agreed to meet on Fri.Feb 21st at 5:30PM.By 5:45 she still hadn't showed up so we called her office to see if she was there, they said they would tell her we were trying to reach her, 3 more calls to the office later (at 6:30 pm) she finally called to tell us she was having car problems and wouldn't make it.we then re scheduled for the next day at 3:00pm. We got there at 2:45pm to walk around the property, and by 3:30pm again,[redacted] was a no show.she called about 3:45pm to tell us she was on the way.We stuck around to view the house, But informed [redacted] we would have to think about it and would get back to her with our decision. My husband and I decided we would go ahead and put in an application for the house.[redacted] told us that we could just fax it to her Monday morning and she would know something within 24 hours. she then called about 11:00am Monday to tell me it would be better to bring her the application personally,along with proof of income and the $25 app fee.By the time we got there,the office was closed,she told us we could leave it in the drop box and that she would be in around 10:00 the next morning and would get to it then.We didn't talk to her till Wednesday, when my husband called to see if she had any news for us,and she then told him she was too busy to get to us on Tuesday and would get to it right then and would know something by that evening.When we didn't hear from [redacted] on Wednesday evening,we called Thursday and was told she was in a meeting and would call us back.3 hours later when she finally did call, she told us that she was sick the day before and still hadn't gotten to our application.As I stated earlier, this is only a 24 hour process and we are now on day 3.[redacted] claims to be all about customer satisfaction.We are not satisfied!Desired Settlement: I am not worried about getting my money back or anything like that, I just thought any future clients would like to know of our experience, as a reference.

Business

Response:

Gentlemen

Complaint [redacted]

In response to the complaint filed on February 27, 2014 at 9:20 p.m. we would like to offer the following.

The customer is correct in their statement about Friday evening. An appointment was scheduled for 5:30 p.m. to view a rental property in [redacted]. I was headed to that appointment when my vehicle broke down. Unfortunately I did not have the client’s telephone number with me to call them. They did, however, call my office and the office paged me. I called the clients to let them know the situation with my not being able to attend the appointment. [redacted] said they would go get dinner and check back with me after they finished to see if my vehicle was fixed. When he called back they were still working on my vehicle. I offered to call him when they were finished. He suggested they reschedule for Saturday. I told him that would be fine and I told him I could meet them at 9:00 Saturday morning and he said they would prefer later that afternoon. The appointment was set for 3:30 I was about 15 minutes late arriving to the house. I showed them the house. When they had finished viewing the house they told me they would like to think about it so I gave [redacted] an application to take with him. When giving the application to [redacted] and when I talked to the couple inside I explained our process for qualifying an applicant.

I tell every prospective tenant the following:

You may submit your application by email, facsimile or bring it to the office; however before the application process can begin we must have the application fee in the office. They are also informed that if the office is closed they can place the application together with the application fee in the drop box. The application process takes anywhere from 24 to 48 hours and could possibly take longer depending on outside constraints such as the credit bureau (could be down), response from previous rental references and contact with the landlord who ultimately has the final say on approval or declining of an applicant.

The application was received in the office on Tuesday from the drop box. The credit report was run on Wednesday and verification of previous rental history was sent out to current residence and previous because they had only one year longevity at each. We received the verification of rentals back on Thursday, February 27th. On Thursday we had all information needed to contact the landlord. Landlord was contacted and decided to decline the applicant due to credit issues, rental reference and their income did not support the rent amount for this property.

We process every application the same. With regard to customer satisfaction and service, both are of the utmost importance to me and my position.

Respectfully submitted,

Blake & Bane, Inc.

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Description: Real Estate, Property Management, Real Estate Developers, Offices of Real Estate Agents and Brokers (NAICS: 531210)

Address: 8220 Windmill Watch Dr, Dayton, Louisiana, United States, 45419

Phone:

57285589 0 0
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