Gentlemen Complaint [redacted] In response to the complaint filed on February 27, at 9:p.mwe would like to offer the following The customer is correct in their statement about Friday evening An appointment was scheduled for 5:p.mto view a rental property in [redacted] I was headed to that appointment when my vehicle broke down Unfortunately I did not have the client’s telephone number with me to call them They did, however, call my office and the office paged me I called the clients to let them know the situation with my not being able to attend the appointment [redacted] said they would go get dinner and check back with me after they finished to see if my vehicle was fixed When he called back they were still working on my vehicle I offered to call him when they were finished He suggested they reschedule for Saturday I told him that would be fine and I told him I could meet them at 9:Saturday morning and he said they would prefer later that afternoon The appointment was set for 3:I was about minutes late arriving to the house I showed them the house When they had finished viewing the house they told me they would like to think about it so I gave [redacted] an application to take with him When giving the application to [redacted] and when I talked to the couple inside I explained our process for qualifying an applicant I tell every prospective tenant the following: You may submit your application by email, facsimile or bring it to the office; however before the application process can begin we must have the application fee in the office They are also informed that if the office is closed they can place the application together with the application fee in the drop box The application process takes anywhere from to hours and could possibly take longer depending on outside constraints such as the credit bureau (could be down), response from previous rental references and contact with the landlord who ultimately has the final say on approval or declining of an applicant The application was received in the office on Tuesday from the drop box The credit report was run on Wednesday and verification of previous rental history was sent out to current residence and previous because they had only one year longevity at each We received the verification of rentals back on Thursday, February 27th On Thursday we had all information needed to contact the landlord Landlord was contacted and decided to decline the applicant due to credit issues, rental reference and their income did not support the rent amount for this property We process every application the same With regard to customer satisfaction and service, both are of the utmost importance to me and my position Respectfully submitted, Blake & Bane, Inc [redacted]
Gentlemen Complaint [redacted] In response to the complaint filed on February 27, at 9:p.mwe would like to offer the following The customer is correct in their statement about Friday evening An appointment was scheduled for 5:p.mto view a rental property in [redacted] I was headed to that appointment when my vehicle broke down Unfortunately I did not have the client’s telephone number with me to call them They did, however, call my office and the office paged me I called the clients to let them know the situation with my not being able to attend the appointment [redacted] said they would go get dinner and check back with me after they finished to see if my vehicle was fixed When he called back they were still working on my vehicle I offered to call him when they were finished He suggested they reschedule for Saturday I told him that would be fine and I told him I could meet them at 9:Saturday morning and he said they would prefer later that afternoon The appointment was set for 3:I was about minutes late arriving to the house I showed them the house When they had finished viewing the house they told me they would like to think about it so I gave [redacted] an application to take with him When giving the application to [redacted] and when I talked to the couple inside I explained our process for qualifying an applicant I tell every prospective tenant the following: You may submit your application by email, facsimile or bring it to the office; however before the application process can begin we must have the application fee in the office They are also informed that if the office is closed they can place the application together with the application fee in the drop box The application process takes anywhere from to hours and could possibly take longer depending on outside constraints such as the credit bureau (could be down), response from previous rental references and contact with the landlord who ultimately has the final say on approval or declining of an applicant The application was received in the office on Tuesday from the drop box The credit report was run on Wednesday and verification of previous rental history was sent out to current residence and previous because they had only one year longevity at each We received the verification of rentals back on Thursday, February 27th On Thursday we had all information needed to contact the landlord Landlord was contacted and decided to decline the applicant due to credit issues, rental reference and their income did not support the rent amount for this property We process every application the same With regard to customer satisfaction and service, both are of the utmost importance to me and my position Respectfully submitted, Blake & Bane, Inc [redacted]