Blake Eyres DDS,LLC

Complaint: [redacted] I am rejecting this response because: The business in question erred about when they received the notification of the changed dental insurance from when the first daughter went in for her appointmentShe had sent an email which she was instructed to do by staff when she called at around 9:AM on July 5th, to inform the business that the family had changed their insurance planThe email in question was sent July 5th, at 9:AM after her appointmentHere is the email forwarding signature as stated: ---------- Forwarded message ----------From: [redacted] @gmail.com < [redacted] @gmail.com>Date: Tue, Jul 5, at 9:AMSubject: Insurance [redacted] familyTo: "***@tncdentalcare.com" I would like to come to resolution on this matter, but I do not feel responsible to pay the entire amount owed as the business had received notice and our family had received verbal confirmation that they took our insurance and as healthcare professionals we believed that they are held to a higher standard of integrity instead of going oops Sincerely, [redacted]

On July 5th, our office had the pleasure of seeing one of the daughter's and on July 25th, the other daughter was seen. In September we saw the father. We were not made aware that the family had new dental coverage for those visits. However, we received an email from the
family after the father's appointment, with an attachment of the new insurance card. Our office team does not recall nor is there record of having a conversation with the family about being in or out of network. Generally being out of network does not mean the patient has no benefit. However after submitting the claims for all previous appointments their insurance denied benefits for all family members due to being out of network. Upon contacting the insurance company we were informed that their insurance is a DHMO plan and the patient was given a list of providers upon enrollment. Just for clarification, DHMO plans dictate exactly whom the patient may see for treatment, otherwise there are no benefits.We strive to ensure we give accurate information when it comes to insurance benefits, however; that accuracy does drop considerably when we have not been given the current insurance company to be put on file.The patient complaint states they have been through several insurance changes with our office. This was actually the first one they have had. We provided the family a 15% discount once we received the denials.Our goal is to help our patient be successful with both their health and their insurance. We hope to come to an agreeable understanding

Complaint: [redacted]
I am rejecting this response because: The business in question erred about when they received the notification of the changed dental insurance from when the first daughter went in for her appointment. She had sent an email which she was instructed to do by staff when she called at around 9:49 AM on July 5th, 2016 to inform the business that the family had changed their insurance plan. The email in question was sent July 5th, 2016 at 9:49 AM after her appointment. Here is the email forwarding signature as stated: ---------- Forwarded message ----------From: [redacted]@gmail.com <[redacted]@gmail.com>Date: Tue, Jul 5, 2016 at 9:49 AMSubject: Insurance [redacted] familyTo: "[redacted]@tncdentalcare.com" <[redacted]@tncdentalcare.com>I would like to come to resolution on this matter, but I do not feel responsible to pay the entire amount owed as the business had received notice and our family had received verbal confirmation that they took our insurance and as healthcare professionals we believed that they are held to a higher standard of integrity instead of going oops.  
Sincerely,
[redacted]