Blake & Sons Moving & Storage,Inc.

We are very sorry that *** ***'s coins were not located. As she indicated in her complaint, she did report that the coins were missing, and we spoke with each member of both crews who performed moves for her family. Each member indicated that they did not take coins or any items from
the home and all were willing to submit to a lie detector test and comply with any police investigation. We have no reason to believe that any of our employees are thieves, and are confident in their integrity and honesty. Our rating with the Revdex.com as well as our reputation in the industry support this

Review: I hired Blake & Sons to move my Mothers home and my apartment to one location. I met with the owner of the company [redacted] and was assured that both moves would go smoothly and that all of our things would be wrapped and unwrapped at the new location. From the time the movers arrived at my Mothers home they did not address her professionally and had an attitude from the beginning. I had to call [redacted] and have come personally to address the situation. They requested water all day and walked around in circles. Upon arriving at the new home I was greeted with the same attitude. They had not wrapped the furniture resulting in damages that would need to be addressed by a professional. They smudged up walls and put spots on brand new carpet. I notified the company immediately and spoke with [redacted] and was assured that they would address the situation immediately and that the movers who would be moving me the following day would be another crew. The crew that came to my apartment was very nice and understood the events from the previous day. They also informed me that the movers from the day before had left a picture on the truck. Had I not had this move I would have never seen the picture again, I am assured of that. My move went ok. Upon unpacking of the boxes they had used an excess of paper and supplies were used as a result using up to much of my time and monies for materials. When both moves were completed on April the 19th I notified [redacted] and wanted them to come out to address the damages. She offered my $100.00 to go away. I said no and she finally came to my home on Friday April 26th. One week later! She cleaned the walls and poorly spot cleaned the floor stains. She informed my Mother to contact someone regarding the hand prints and stains on the upholstered headboard and frame. I contact the company provided to me from [redacted] from whom I purchased the bed from and asked them to contact Blake & Sons to pay. The company contacted them and they refused to take care of the bill. I again notified [redacted] and asked what was Blake & Sons going to do and she said she would get back to me. We will see!

At this point I firmly believe that the service performed and told to me personally by the owner was NOT done! I so wish that I had gone to another mover. For a time that should be happy to be soiled by such a disregard for the customerDesired Settlement: I would like Blake & Sons to reimburse me for the cost of the cleaning of my Mothers upholstered bed and have my carpet professional cleaned by a reputable company of my choice. Clearly they are incapable of doing the job correctly.

Business

Response: