Complaint: [redacted]
I am rejecting this response because:I was somewhat delayed in filing my complaint b/c I misplaced my inspection book (needed complaint to be based on dates/exact info) and I was getting window bids. I was not presented an inspection contract until the inspection was done. The inspector pointed out anything I disagreed with (he underlined it in the document) needed to be brought to their attention within 14 days. The small print regarding entitled only to inspection fee was not mentioned or underlined. My mother was there and can vouch. After the inspector met with the owner, it was then I was informed they would only refund my fee. Initially I turned this down because this was not a fair trade considering all issues missed, including a window he admitted to missing and indicated maybe they would consider replacing. I later accepted the inspection fee b/c by then they mailed the document highlighting that was all they were going to do. There is no mention of damage or need to adjust the window lock in the inspection. In fact, there is no way to adjust the lock due to severe warping. My BROTHER who has been a professional glazier for 33 yrs had to PERMANENTLY lock it for my safety by manipulating the horizontal frame. The frame would bow back out of position if I unlock. Window is completely inoperable. Replacement is the only option. I determined the window was not locked when the heat exchanger had to be replaced and fumes filled the house requiring windows to be opened. When trying to close the window, my brother-in-law determined the arched window would not lock. I never stated my brother-in-law was a glazier as that is not true and he NEVER worked on the window. The only picture of this window is included in the picture of entire front of home where warping is not visible. My goal is not to discredit. But I wouldn’t recommend. My goal is to have at least my arched window replaced, one of many things missed, and hope no other person has their dream of buying a house ruined.
Sincerely,
[redacted]
Complaint: [redacted]
I do not accept the company's response. However, I wish to move on with my life and to have this matter be closed. I am trying to make the best of a bad situation and for almost a year I have been in problem-solving mode and working extra hours at my job to be able to afford to fix the things this inspector missed. I need to keep focusing on that productive direction.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I was somewhat delayed in filing my complaint b/c I misplaced my inspection book (needed complaint to be based on dates/exact info) and I was getting window bids. I was not presented an inspection contract until the inspection was done. The inspector pointed out anything I disagreed with (he underlined it in the document) needed to be brought to their attention within 14 days. The small print regarding entitled only to inspection fee was not mentioned or underlined. My mother was there and can vouch. After the inspector met with the owner, it was then I was informed they would only refund my fee. Initially I turned this down because this was not a fair trade considering all issues missed, including a window he admitted to missing and indicated maybe they would consider replacing. I later accepted the inspection fee b/c by then they mailed the document highlighting that was all they were going to do. There is no mention of damage or need to adjust the window lock in the inspection. In fact, there is no way to adjust the lock due to severe warping. My BROTHER who has been a professional glazier for 33 yrs had to PERMANENTLY lock it for my safety by manipulating the horizontal frame. The frame would bow back out of position if I unlock. Window is completely inoperable. Replacement is the only option. I determined the window was not locked when the heat exchanger had to be replaced and fumes filled the house requiring windows to be opened. When trying to close the window, my brother-in-law determined the arched window would not lock. I never stated my brother-in-law was a glazier as that is not true and he NEVER worked on the window. The only picture of this window is included in the picture of entire front of home where warping is not visible. My goal is not to discredit. But I wouldn’t recommend. My goal is to have at least my arched window replaced, one of many things missed, and hope no other person has their dream of buying a house ruined.
Sincerely,
[redacted]
We stand by our initial response. We will not replace her window. It has been more than a year since the initial inspection.
Complaint: [redacted]
I do not accept the company's response. However, I wish to move on with my life and to have this matter be closed. I am trying to make the best of a bad situation and for almost a year I have been in problem-solving mode and working extra hours at my job to be able to afford to fix the things this inspector missed. I need to keep focusing on that productive direction.
Sincerely,
[redacted]