Blakely Property Management

Hello!

I did, just today, receive the *** letter of the complaint filed— moving forward, list myself (Lindsey H) as contact with a mailing address of: ***. Please and thank you!

Please see attached documents for your reference. (I apologize that the inspection is in 3 attachments)

Per the attached letter notifying our previous tenant that we did not receive his deposit funds, we did also urge him to reach out to the old Landlord to retrieve those funds. If he is currently in contact with the Landlord, why was this not resolved in 2016? The original deposit stated $695, whereas we asked for just $500 as a liability and sign of good faith. He did ultimately pay that portion and we are grateful he was willing and able to work with us in that respect, since it is standard that the current landlord hold liability funds for the property. Had we had the full $695, that still would not have been sufficient to cover the amount needed to recover this property.

The unit was left a mess with garbage both outside and inside the unit, not near a condition for a new renter to take over. Per the attached inspection, there were holes in doors, broken screens, a missing shower head. He broke his lease, meaning we were not required to use his deposit towards any of those expenses. However, as we often do, we bypassed that option to use towards his expenses. He did not provide a forwarding address, our only option was to send final documents to the Last Known Address. Unfortunately, I do not believe he had put a forward to his new residence. The final statement was sent 5/16/2017. We give tenants 30 days to pay, dispute, or create payment arrangements (to extend past the 30 Days). After that point, it is charged off to collections.

Given the circumstances, we did not charge this off until October of 2017. This has been an outstanding matter for two and a half years, had we had open communication back then, the collection process could have (and likely would have) been avoided altogether.

When he had reached out to us by phone (either January or February 2020), we were able to get a current address and I had mailed him his final statement, inspection, and all supporting documentation. Then again, we have received no communication since.

We do not strive to be the bad guys, specifically with deposit returns. When tenants reach out to us with disputes, we hear those and we adjust accordingly based off of the evidence we receive. All we ask is that our properties are left clean and damage free and that tenants, both new and former, communicate with us to resolve all accounts and complaints in a timely manner.

Thank you for your time,

Lindsey H Blakely Property Management 7470 W State St

Boise, ID 83714 (208) 426-0403

***Revdex.com redacted attachments

This email is in response to a complaint made against Blakely Property Management submitted by *** on November 7, 2017.

The tenants moved out of one of our rental properties at the end of this past summer. We had large amounts of maintenance and cleaning to complete before this house could be move in ready for new tenants. After all work was completed, we added all charges that were to be billed to the tenants to their ledger, and withheld their deposit to cover the funds. The amount of the deposit withheld matched the costs that the tenants had accrued, meaning that their security deposit was not refunded. The tenants requested to see the invoices for the cleaning and those were sent to the tenants promptly on October 6, 2017. We awaited response from the tenants in which we did not hear back from them regarding the deposit reconciliation until October 25, 2017. The tenants sent an email to us explaining their disputes for the deposit reconciliation. In this email they included a copy of their move in check list that was given to them upon lease signing. We had a copy of this document on file already, in which we used this document to assist us in the deposit reconciliation. We were not provided with any photographic evidence regarding their dispute of the deposit reconciliation. Upon receiving the deposit reconciliation dispute, we worked diligently to examine the tenants’ file further to ensure our records were correct. The tenants sent another email regarding the issues on November 7, 2017, requesting that a response be sent to them by November 17, 2017. A response was sent to the tenants on November 13, 2017 regarding their file and we are awaiting response from them. We would like to point out that the allegations against Blakely Property Management insinuating that we have multiple issues like this with our tenants are outrageous, false, unappreciated and a defamation of character. We always handle our business with integrity and professionalism and we take pride in our business and the relationships we have with our clients.

Thank you,

Britney W

Blakely Property Management