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Blanchards Sew & Vac

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Blanchards Sew & Vac Reviews (7)

We contacted the customer, [redacted] and came to an agreeable resolution.? We are refunding her in full for her mis-printed order and have assured her that we will do our best to make sure the issues she had the first time around don't happen again

From: Elder Color Guard Date: Thu, Oct 19, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com complaint #***I
resolved this complaint with the company back in September but there is no where on the Revdex.com site for me to close it out.Thanks,

We spoke with the customer today about the orders and we are refunding him the cost of the one shirt that arrived defective in the second orderHe is also sending back the first batch he has that has the incorrect color reds and one from the second batch (with the red he is happy with) so we can do
a full replacement on the items he sends backHis next event is in October so a return with a one week turn around works for himCustomer was happy with the resolution

We have reached out to discuss refund options with the customer. We are able to refund once the order ships, which is in April as the customer referenced. Once able to speak with customer, we can confirm other options based on their preference.

We contacted the customer, [redacted] and came to an agreeable resolution.  We are refunding her in full for her mis-printed order and have assured her that we will do our best to make sure the issues she had the first time around don't happen again.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I was not satisfied with what they were telling me. I told them since I ordered the product I would pay for it but he did feel like refunding would help, it did but it did not solve the issue their website has. I suggested they put up more warnings on their website regarding how you can use their features. IE. if you click on a logo a warning pops up saying you must customize it in order to use it and more verbiage on their site that says that they offer some of the designs but you cannot use them stand alone. I dont think updating their site is something that cannot be done. attached are the email trails between us.
Regards,
Patricia M[redacted]

Date: Tue, Feb 27, 2018 at 2:48 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted]- here is our response:[redacted], I'm sorry to hear that we weren't able to make this ordering process perfect for you and that ultimately you were unable to get [redacted] gear...

for your group. We do not have an [redacted] license so we have to follow copyright laws so that we don't print any orders that may aid in producing non-licensed merchandise for illegal resale. You reached out to us and expected to get a more finalized design and we didn't provide a complete enough service. We will absolutely take your feedback and put it into good use by bettering our training and team member feedback so that we are better able to meet our customers needs. I understand why you would choose not to work with us again, but I put information under your account that gives you 15% off of your next order and will guarantee that we use extra resources to ensure the content of your order. If interested, we can have that conversation before you set up a Group Order Form so that you aren't getting orders before the design is confirmed. Thank you for the feedback and I'm so sorry we weren't able to meet your needs.-Cori W. Team Manager

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