Blanco Design

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  They have not made any efforts to fix the car. And my brother DID NOT tell them that I left something on in the car that made the battery go dead. I always double check, and if not, I triple check to ensure ALL lights are off in ANY car before I leave it. For a week the battery was dead. I was unable to get to class, in which I had to withdraw from. We tried to start up the car each day for a week, and it was to no avail. We contacted Knox Budget Car Sales and asked what it was that they could do. I spoke with the General Manager, and he asked specific questions: Where do you live? I responded: Louisville. What part of town do you live in? Old Louisville. Is the car at your house? I said no, it's at a family members house. My response was then, is someone going to come and pick up the car. The GM only asked specific questions, and I gave him specific answers. He didn't ask for the address to the car, and never said that he would assist with ensuring that the problem would be fixed. This car has affected my day to day activities. Not being able to get to work on time, spending money that is out of my budget to spend. They told my brother that they would not fix the problem.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

This letter is to address consumer [redacted]. I spoke to [redacted] on 8/17/2017.We have agreed to cover the out of pocket expense that Mr. Baker has incurred regarding this matter. Please feel free to contact me with any questions.Sincerely,[redacted]
[redacted]...

[redacted]

[redacted] signed a purchase order for $20,600.00.  The larger sum of money is the total payout of the loan after interest, with a rate determined by herpersonal credit.  Obviously there is a difference between the principal amount of money used to buy the automobile versus the...

amount of additional money that is owed through interest on the loan repaid through monthly installments.  It is our determination that [redacted] does not understand the concept of interest paid to borrow money.  According to Auto Check, her car was stolen four months after she purchased it and she settled with her insurance company.  All of theactions done to the car affecting its title status occurred  months after she purchased the vehicle.  This is supported by [redacted]  The Dodge Challenger had a clean title and Auto Check prior to and at the time of purchase from Knox Budget Car Sales.[redacted]Knox Budget Car Sales[redacted]

Response:Miss [redacted] did indeed purchase a 2014 VW Passat on Aug.1, 2017 from this dealership. We come to an agreement with the customer concerning cost, down payment, and monthly payments before any official purchase orders or contracts are printed. And, as she stated in her complaint, we went over...

each document. The customer then signs with full disclosure.of every number, rate, and tern for that loan agreement.. We found the lowest interest rate we could for her based on her recent credit history. This rate is set by the finance company not Knox Budget. If Miss [redacted] was confused or distracted she should have mentioned this to the Finance Manager and he would have gladly gone over everything again. According the salesman all the cosmetic repairs were done. We strive for customer satisfaction and regret that there was any misunderstanding for Miss [redacted].

Issue resolved.

Review: [redacted] did work for me a few months ago repairing a broken pipe and fixing the leak in the basement. [redacted] stated that there will be no issues with the leaks as he's sealed and water proofed the basement. I have tried contacting him several times to fix the repair. [redacted] hangs up and cuts the call continuously. Our basement is flooded, with all furniture, wedding supplies, and flooring ruined. We are reaching out to the Revdex.com to have some sort of help in getting our basement repaired the way it should have been done in the first place.Desired Settlement: [redacted] needs to replace the flooring, waterproof the basement as he originally said he will do and replace all furniture and wedding supplies lost due to his negligence in the quality of work done.