Re: Concerning the complaint from [redacted] on their Chevrolet Impala ID# [redacted] The vehicle has had transmission issues over the last years which were addressed by Gm warranty and repaired to their specifications, on the last breakdown with the transmission the vehicle was out of warranty and was not covered by GmWe did attempt to contact Gm for customer assistance on the repairThe customer had an aftermarket warranty which they never told us about and we did not do the repairsThe vehicle was towed to a different repair facilityIf would have known about their service contact we could have completed the repairs at are facility I have attached copies of repair ordersThe damage that the customer is talking about to the front bumper was not done at our shopThe customer admitted that there was prior damage to the front bumper in the same spot as they are accusing us ofThe customer had the vehicle towed in stating it was not drivable, but my technician drove the car over miles to find the customers complaintThe damage was seen by the technician prior to working on the vehicleWe believe the damage was done by the tow truck driver since the customer is stating there was no damage prior to towing the vehicle to the shopThe customer has been very rude from the start coming in and cussing at us about her vehicle breaking down, and also threatened to damage our property if we did not take care of the repairBrian D [redacted] Service Manager
May 8, 2018Revdex.com Servicing Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220ID [redacted] In reference to the above ID complaint, please find enclosed buyers order, copy of warranty purchased and repair ordersThe service on 8-29-was declined by the warranty companyAfter the fourth claim please see copies enclosed of repair ordersPlease see summary on repair orders belowThe warranty company sent an adjuster to Classic Chevrolet to inspect the vehicleThe adjuster noticed an Uber sticker on the windshieldUpon seeing this, the warranty was declined because the vehicle was being used for commercial usageThe warranty company then cancelled the warrantyThe customer was sent a refund check for cancelled warranty at a prorated costPlease see copy of check enclosed.Classic Chevrolet is more than willing to fix the vehicleThe owner offered to fix vehicle at a reduced cost but the customer declinedThe customer wants the work done for free.Please contact me if any other information is needed.Repair Order [redacted] Warranty Paid $ 614.78Repair Order [redacted] Warranty Paid $ 72.34Repair Order [redacted] Warranty Paid $ 403.24Warranty rebate from cancelled warranty $ 718.80Total Warranty Paid $1,809.16.The customer should have not received these repairs for free and she is still complaining because she tried cheating the warranty company.? CLASSIC CHEVROLETLee *C [redacted] President?
Re: Concerning the complaint from [redacted] on their Chevrolet Impala ID# [redacted] The vehicle has had transmission issues over the last years which were addressed by Gm warranty and repaired to their specifications, on the last breakdown with the transmission the vehicle was out of warranty and was not covered by GmWe did attempt to contact Gm for customer assistance on the repairThe customer had an aftermarket warranty which they never told us about and we did not do the repairsThe vehicle was towed to a different repair facilityIf would have known about their service contact we could have completed the repairs at are facility I have attached copies of repair ordersThe damage that the customer is talking about to the front bumper was not done at our shopThe customer admitted that there was prior damage to the front bumper in the same spot as they are accusing us ofThe customer had the vehicle towed in stating it was not drivable, but my technician drove the car over miles to find the customers complaintThe damage was seen by the technician prior to working on the vehicleWe believe the damage was done by the tow truck driver since the customer is stating there was no damage prior to towing the vehicle to the shopThe customer has been very rude from the start coming in and cussing at us about her vehicle breaking down, and also threatened to damage our property if we did not take care of the repairBrian D [redacted] Service Manager
May 8, 2018Revdex.com Servicing Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220ID [redacted] In reference to the above ID complaint, please find enclosed buyers order, copy of warranty purchased and repair ordersThe service on 8-29-was declined by the warranty companyAfter the fourth claim please see copies enclosed of repair ordersPlease see summary on repair orders belowThe warranty company sent an adjuster to Classic Chevrolet to inspect the vehicleThe adjuster noticed an Uber sticker on the windshieldUpon seeing this, the warranty was declined because the vehicle was being used for commercial usageThe warranty company then cancelled the warrantyThe customer was sent a refund check for cancelled warranty at a prorated costPlease see copy of check enclosed.Classic Chevrolet is more than willing to fix the vehicleThe owner offered to fix vehicle at a reduced cost but the customer declinedThe customer wants the work done for free.Please contact me if any other information is needed.Repair Order [redacted] Warranty Paid $ 614.78Repair Order [redacted] Warranty Paid $ 72.34Repair Order [redacted] Warranty Paid $ 403.24Warranty rebate from cancelled warranty $ 718.80Total Warranty Paid $1,809.16.The customer should have not received these repairs for free and she is still complaining because she tried cheating the warranty company.? CLASSIC CHEVROLETLee *C [redacted] President?