Bland Solar & Air

(The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Bland Solar and Air's response for the following reasons: 1)Bland claims they can not keep track of all their customersThis is a concerning statement and demonstrates a level of incompetence on their record keeping proceduresI find it very troubling that they can not keep track of customers who have purchased and install solar panels on their roof tops from Bland; solar panels are fixed to roof tops and don't normally move addressesTo add, Bland gives a year warranty to its customers who place Bland installed solar panels on their roofs; how do they keep track of this? They have to have customer records if they expect to keep up with the warranties they guaranteeBeyond that, since purchasing solar from Bland, they have continued to send me email promotional offers and solicitations, but they claim they can not contact me to notify me of "promotional" changes; this to is troubling! I have kept records of these emailsThis shows that Bland has the ability to contact and notify customers of policy changes 2)Bland claims my agreement to a $referral fee was just a "promotional offer," with limited timeHowever, the $referral fee was never described to me as a limited promotional offerInstead, my sales rep [redacted] told me I would get this every time I referred someone to Bland, who purchased a solar systemIn fact, my sales rep [redacted] told me I would be grandfathered into the $referral fee because that was the agreement when I made my purchaseThus the reason I received a $dollars when I made my first referralNow, they are refusing to honor their agreement by offering me only $for my referrals This is an alarming situation, especially coming from a company claiming to be a reputable organizationBland has made a combined total of about $75,off of me, my friend's and family who I have referredBut they refused to pay the $referral they promised me, to date they have only paid half of the $ At the time of my purchase, Bland failed to mention to its customers that the referral fee was subject to change, leading customers to have hopeAs in my case, I feel like I have been "swindled" by a company claiming to be a trustworthy establishmentThey are attempting to "down-play" the situation, instead of just honoring their agreement I hope and expect that Bland would resolve this situation as soon as possible and relieve the undue stress this has caused me and family Thank You

Although Bland Solar and Air tries its best to keep our customers apprised of all promotions, we cannot be expected to inform each and every one of our customers when a promotion changesMr.*** was not receptive to understanding our position in that regardWe did issue an additional
check for his second referral although it was past the last date of that promotionI advised him at that time all future referrals would be paid at the $rate until that promotion changed too

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Bland Solar and Air's response for the following reasons:
1)Bland claims they can not keep track of all their customersThis is a concerning statement and demonstrates a level of incompetence on their record keeping proceduresI find it very troubling that they can not keep track of customers who have purchased and install solar panels on their roof tops from Bland; solar panels are fixed to roof tops and don't normally move addressesTo add, Bland gives a year warranty to its customers who place Bland installed solar panels on their roofs; how do they keep track of this? They have to have customer records if they expect to keep up with the warranties they guaranteeBeyond that, since purchasing solar from Bland, they have continued to send me email promotional offers and solicitations, but they claim they can not contact me to notify me of "promotional" changes; this to is troubling! I have kept records of these emailsThis shows that Bland has the ability to contact and notify customers of policy changes
2)Bland claims my agreement to a $referral fee was just a "promotional offer," with limited timeHowever, the $referral fee was never described to me as a limited promotional offerInstead, my sales rep*** *** told me I would get this every time I referred someone to Bland, who purchased a solar systemIn fact, my sales rep*** *** told me I would be grandfathered into the $referral fee because that was the agreement when I made my purchaseThus the reason I received a $dollars when I made my first referralNow, they are refusing to honor their agreement by offering me only $for my referrals
This is an alarming situation, especially coming from a company claiming to be a reputable organizationBland has made a combined total of about $75,off of me, my friend's and family who I have referredBut they refused to pay the $referral they promised me, to date they have only paid half of the $
At the time of my purchase, Bland failed to mention to its customers that the referral fee was subject to change, leading customers to have hopeAs in my case, I feel like I have been "swindled" by a company claiming to be a trustworthy establishmentThey are attempting to "down-play" the situation, instead of just honoring their agreement
I hope and expect that Bland would resolve this situation as soon as possible and relieve the undue stress this has caused me and family
Thank You