Blankenship Financial Planning, Ltd.

Complaint: ***
I am rejecting this response because:First of all, every time we have called Mr*** and Mr*** about an issue about the house, it has been about something they themselves installed or paid a contractor to installIt has always been an issue of incorrect installation, not following proper guidelines/instructions, and or using the wrong materials They are responsible for the items that they paid to have installedSecondly, there were many times that we went to the house while it was under construction and the bathtub was not covered or was partially coveredWe brought it to their attention at several times during the construction of the house that various items were not covered or protected (dishwasher, refrigerator, front door)Someone damaged the tub and then covered it up with paint that came off about 1/years laterThis is not a cosmetic issue The tub will rust in the damaged area At no time did Mr*** or Mr*** tell us that they were attempting to fix the tub out of "kindness" because we were past the first year warrantyThey came out to fix the tub even after they told us that this was not their area of expertiseWhen they came out to attempt to repair the tub, they were taking responsibility to either fix the tub correctly themselves or get a reputable company out to our house to do soWe want the bathtub fixed and it is their responsibility to do so.
Regards,
*** ***

In response to the complaint by the [redacted] about the bathtub in their home on Skyforest, we would like to state that we have responded to a complaint that we did not feel we were responsible for but out of courtesy, tried to assist.  We have responded to every request for assistance including...

the septic system that took longer to correct than we could control and resulted in an arbitration though Revdex.com.  We have also responded to things that had no connection to our installations.  The homeowners had a year to inspect and point out cosmetic and minor issues with their home.  There was a professional home inspector who inspected the home who also did not discover any discrepancies with the tub.  The first we were aware of any problem was after two years.  We had taken particular precautions with the bathtub by having a wooden shield over it throughout construction.  We also polled our installers who were well aware of our concerns and they could not recall any problems with the tub.We responded out of kindness and tried to fix what the [redacted] felt was a problem that we were responsible for.  We clearly did not meet their scheduling expectations, so we decided to research the other pand found that a 'professional' fix could be had for approximately $100.00.  We included that amount with a letter explaining that they could coordinate the work directly.The warranty for cosmetic and other minor issues expired at the one-year point and we do not feel responsible for any further items such as the one described in the complaint.