Blankstyle.com

Customer was verbally abusive and unreasonable, despite the fact that we bent over backwards and go OUTSIDE OF COMPANY POLICY to resolve their concernThere is no way we could have handled this issue to the customers' satisfaction 07/Customer called in stating that they were missing shirtsWe instructed the customer to file a claim for missing goods through our websiteThey were yelling and upset that our sales rep couldn't just ship him the alleged missing garments with ZERO documentation, or evidence that anything was missingThis is absurdAny claim for loss or damage at any company, requires evidence or a claim report 07/Customer filled out a claim for missing goods, rudely: Customer Missing Goods Report + Reply To: [email protected] From: [redacted] @yahoo.com Date: 07/29/12:PM Customer has submitted a new missing goods report: No Packing List Submitted Refund Type Preference: Cash Refund TSC Apparel Product Options Qty to Return Any other goods received Tultex Blend V-Neck White, Large Additional details: I haven't received my white v-necks, but my card been swiped $46.08, the shirts I need asap, my [redacted] order on hold, I run a business too, 1stn last time ordering from yall site then I got to go thru all this BS! Putting a [redacted] complaint in, yall better find a faster way than this for business owners! 07/We had the entire order, re-pulled and weighed out by our warehouse, which we compared to our shipping recordsThe weight of this package that was shipped exactly weighed the amount of the order our warehouse pulledWe notified the customer that the shipping weight correctly matched a complete shipment 07/Customer responds, again, rudely Re: Customer Missing Goods Report + Reply To: [email protected] From: [redacted] @yahoo.com Date: 07/30/5:PM I got boxes one with hoods one with white polo shirts and one with long sleeves thats it where is my v-necks the fourth box I don't need a hand out yalp charge my card where my shirts, I touched anything yall can get all this [redacted] back and put my money back on my card the [redacted] shirts not here he received one box two boxes never came at one time always seperate I got orders put in, why the [redacted] would I complain! 07/We responded that we would escalate their issue - which, we had decided we would re-ship the goods, free of charge as a courtesy, even though our records prove that the order shipped complete Customer Missing Goods Report Emailed To: [redacted] @yahoo.com From: [email protected] Date: 07/30/6:PM I understand your frustration I will escalate your missing goods issueWe will let you know as soon as we have a resolutionThank you for your patience Blankstyle.com - ###-###-#### 07/Customer again, responds rudely: Re: Customer Missing Goods Report + Reply To: [email protected] From: [redacted] @yahoo.com Date: 07/31/7:AM Look dumb [redacted] I was here they gave him one box, the [redacted] HOODIES, each delivery one box came, so with that being said he gave me im one box and the shirts is not packed with HOODIES! shipments been hoodies; white polo shirts and the long sleeves shirts, boxes, I'm returning, never debt with a BOOTLEG Company, now yall trying not to answer phone, me and lwayer trying to call, yall not fina take my money like that, thus ain't no [redacted] charity! 07/Upon receipt of this final, verbally abusive and threatening e-mail, we determined that the customer would still be unsatisfied and verbally bash us, even if we did send them new garments, so we determined the best course of action was to refund the customer (losing out on the cost of the garments we shipped to them), and discontinue business with themThis customer has been refunded for all alleged missing items Transaction ID: [redacted] Payment Method: XXXX [redacted] Amount: USD (46.08) Customer Name: [redacted]

The customer returned out of printed garments as he felt they were misprintedAccording to our policy below the garments he returned were within print toleranceThe customer returned garments due to placement being slightly off garment to garmentThe placement difference was within our 1/ in tolerance as stated in the policy below Even though the printed garments were within tolerance and custom printed garments are not refundable we issued the customer a full refund for the pieces he returned as a customer courtesy Refund amount broken downwe took the amount of the garment ($x 11=$95.26) plus the price of the printing (x $3.03=$33.33) totalling $(the screen fees / shipping are non-refundable) Print Tolerances PolicyWe will attempt to match coloring according to solid coated pantones, sizing and placement according to specificationCustom garment printing is not an exact science, placement may vary by one half inch garment to garment and coloring may vary by one half shade run to runIn addition due to press calibration and type of screen used the same design can vary slightly in appearance run to runThis is especially true when Re-printing on different garment types or colors.We cannot guarantee a perfect print match to a previous run under any circumstanceWe will however attempt to match a previous garment by adjusting during the printing process if we are made aware in advance and if the garment we are matching is provided for referencePrints within tolerance will not be considered Misprints

In reading through the customer notes this is what i've found Customer entered shipping address with a hyphen as a result the package was returned to blankstyle un-deliverableCustomer stated he was aware of the UPS issue with relation to the hyphen in his address however he did not make us aware prior to shippingThe customer let us know that he wanted to re-purchase the goods for deliveryWe issued him a full store credit of $to do so and instructed him to leave the hyphen out of his address so that UPS system would be able to processTo date that store credit has not been used

Thanks blankstyle I love the products and ultimately was surprised and happy with the speed of delivery. I received my order and was missing almost half the items (or so I thought) ~!Concerned, I called the number on their website and I was amazed by how easily I was actually able to reach them by phone and speak with an actual human (something you don't find much of these days, and if you do it's usually overseas and unhelpful!) I spoke with Chloe and she was very nice and informed me that it is common that orders will be shipped from more than one warehouse, resulting in multiple packages for delivery.
Chloe kindly explained that if I log into my Blankstyle account that all the tracking info should be there and sure enough it was! Thank you for the help Chloe, I will make certain to log in
next time first so that I can view all the tracking information.

There is nothing unethical with how our business is runThe customer is unfamiliar with our cancellation policy, which is clearly posted on our website for all customers to view prior to placing an order
This is a print order, which is more complicated than a blank
order
Customers are only charged for print jobs after they approve their quoteThis is the documentation the customer claims to have not receivedWe have confirmation of the customers' receipt and approval of her quoteAdditionally, we received a proof approval from her, which begins the production processOnce the customer approves a proof, goods are shipped from our warehouse to our print facility to begin production
Cancellation fees are common business practice for services rendered and costs incurredOur graphic artists spent a great deal of time creating a proof for herThe reason for cancellation fees is to recoup our losses incurred as a result of the customer changing her mind after she approved the proof, agreeing to begin production of her jobThere is also the matter of the shipping costs incurredAs a courtesy, we reduced the standard restocking fee from $to a flat $
Once the cancellation is processed by the warehouse, the refund, less cancellation fees, will be processed

Our sole interest is providing the public with factual evidence in regards to the complaint
The customer's statement agrees that he was refunded the money he was owed, after the investigation was complete
Our internal investigation proved that we did ship the order completeWe re-pulled the exact order, weighed the new package, and compared it to the UPS shipping records, which proved that the package we provided UPS contained all of the items the customer orderedSince we fulfilled our obligation, this was now a dispute between the customer, and UPSUPS is not in our controlWe are not responsible for UPS damages and lossesWe assist customers in resolving their UPS claims as a courtesy
Although UPS had told the customer they sent the claim paperwork, this is incorrectWe had to specifically request it from UPS after the business days allowed for UPS investigationsTime frames are set by UPSIt is unreasonable to infer that the company has control over UPS, or to hold us responsible when evidence shows that we shipped everything the customer ordered
We do not deserve to be negatively reviewed on a public forum for assisting customers in resolving claims with other companies
We are very sorry that UPS damaged his package and lost some of his garmentsWe have done everything in our ability to adequately resolve the dispute

This guys is CRAZY with a capital C
arial, sans-serif;">Our internal investigation found that the weight of the package proved that his order shipped complete to himWe physically, re-pulled his whole order, and compared the package weight to the weight (according to UPS records)missing hooded sweatshirts would have shown a significant difference in weightHe had zero understanding for the fact that we did everything right, and now it was a matter with UPSFollowing our internal investigation, we initiated a UPS claim to investigate the missing garments
The very first day this guy said “send me my jackets or refund my money by end of day or I’m filing a dispute with my bank in the morning!” We clearly explained that we were investigating his claim, and that no company on Earth is going to refund over $without investigating anythingWe explained that UPS takes up to business days to complete their investigationsHe didn’t careHe kept calling our office yelling at employees and sending nasty e-mails on a frequent and regular basis during the business days we said it could take for UPSHe even had his credit card company call on 3-way, after which the card issuing bank said the customer was irrational, and that we were clearly trying to help him, and she would not initiate a chargeback claim for him
His refund was processed on 05/01/You should ban psychos like this from being allowed to file irrational complaints
*** ***
Accounting
949.734.4602 | Office949.548.5300 | Fax

I put in an order with Blankstyle.com for an order of 100 shirts for a company event. The event was Dec 8th 2018, I put the order in on Nov 19th 2018 - almost 3 weeks before the event. Before I placed the order I checked with their customer service team to make sure they would be able to meet my deadline and they reassured me 3 times that meeting my deadline was no problem.

The day before my event rolls around and still no sign of the shirts. The tracking number I received from Blankstyle said the shirts were going to arrive 2 DAYS AFTER the event. I frantically called and emailed the customer service team (Robert) in an attempt to figure out what was going on. It turns out they just did not ship the shirts in time and made it very clear that they did not care to help me in any way.

After not even receiving my items on time, Blankstyle.com did not offer any sort of options for recouping any of the money I spent on shirts that they DID NOT DELIVER on time for my event.

If you are thinking of making an order from Blankstyle, DON'T. Their shipping charges are ridiculously high and products were not even soft as advertised. ZERO STARS for Blankstyle.com.

We've delt with the dispute, I tried to send y'all a email saying we spoke and garments were found, and I apologize to them and Revdex.com, and I let them know I filed wit Revdex.com, so PLEASE AVOID! THANKS!

The customer returned 11 out of 24 printed garments as he felt they were misprinted. According to our policy below the garments he returned were within print tolerance. The customer returned garments due to placement being slightly off garment to garment. The placement difference was within our 1/2...

in tolerance as stated in the policy below.  Even though the printed garments were within tolerance and custom printed garments are not refundable we issued the customer a full refund for the 11 pieces he returned as a customer courtesy.  Refund amount broken down. we took the amount of the garment ($8.66 x 11=$95.26) plus the price of the printing (11 x $3.03=$33.33) totalling $128.59 (the screen fees / shipping are non-refundable)  Print Tolerances PolicyWe will attempt to match coloring according to solid coated pantones, sizing and placement according to specification. Custom garment printing is not an exact science, placement may vary by one half inch garment to garment and coloring may vary by one half shade run to run. In addition due to press calibration and type of screen used the same design can vary slightly in appearance run to run. This is especially true when Re-printing on different garment types or colors.We cannot guarantee a perfect print match to a previous run under any circumstance. We will however attempt to match a previous garment by adjusting during the printing process if we are made aware in advance and if the garment we are matching is provided for reference. Prints within tolerance will not be considered Misprints.

The customer returned 11 out of 24 printed garments as he felt they were misprinted. According to our policy below the garments he returned were within print tolerance. The customer returned garments due to placement being slightly off garment to garment. The placement difference was within our...

1/2 in tolerance as stated in the policy below.  
Even though the printed garments were within tolerance and custom printed garments are not refundable we issued the customer a full refund for the 11 pieces he returned as a customer courtesy. 
 
Refund amount broken down. 
we took the amount of the garment ($8.66 x 11=$95.26) plus the price of the printing (11 x $3.03=$33.33) totalling $128.59 (the screen fees / shipping are non-refundable) 
 
Print Tolerances Policy
We will attempt to match coloring according to solid coated pantones, sizing and placement according to specification. Custom garment printing is not an exact science, placement may vary by one half inch garment to garment and coloring may vary by one half shade run to run. In addition due to press calibration and type of screen used the same design can vary slightly in appearance run to run. This is especially true when Re-printing on different garment types or colors.
We cannot guarantee a perfect print match to a previous run under any circumstance. We will however attempt to match a previous garment by adjusting during the printing process if we are made aware in advance and if the garment we are matching is provided for reference. Prints within tolerance will not be considered Misprints.

Customer was verbally abusive and unreasonable, despite the fact that we bent over backwards and go OUTSIDE OF COMPANY POLICY to resolve their concern. There is no way we could have handled this issue to the customers' satisfaction.
 
 
07/29 Customer called...

in stating that they were missing 12 shirts. We instructed the customer to file a claim for missing goods through our website. They were yelling and upset that our sales rep couldn't just ship him the alleged missing garments with ZERO documentation, or evidence that anything was missing. This is absurd. Any claim for loss or damage at any company, requires evidence or a claim report.
 
07/29 Customer filled out a claim for missing goods, rudely:
 
Customer Missing Goods Report
+ Reply
To:
[email protected]
From:
[redacted]@yahoo.com
Date:
07/29/2014 12:35 PM
Customer has submitted a new missing goods report:
No Packing List Submitted
Refund Type Preference: Cash Refund
TSC Apparel
Product
Options
Qty to Return
Any other goods received

0207 Tultex Blend V-Neck
White, Large
12


 
Additional details: I haven't received my 12 white v-necks, but my card been swiped $46.08, the shirts I need asap, my [redacted] order on hold, I run a business too, 1st. n last time ordering from yall site then I got to go thru all this BS! Putting a [redacted] complaint in, yall better find a faster way than this for business owners!
 
07/29 We had the entire order, re-pulled and weighed out by our warehouse, which we compared to our shipping records. The weight of this package that was shipped exactly weighed the amount of the order our warehouse pulled. We notified the customer that the shipping weight correctly matched a complete shipment.
07/30 Customer responds, again, rudely
Re: Customer Missing Goods Report
+ Reply
To:
[email protected]
From:
[redacted]@yahoo.com
Date:
07/30/2014 5:36 PM
I got 3 boxes one with hoods one with white polo shirts and one with long sleeves thats it where is my v-necks the fourth box I don't need a hand out yalp charge my card where my shirts, I touched anything yall can get all this [redacted] back and put my money back on my card the [redacted] shirts not here he received one box two boxes never came at one time always seperate I got orders put in, why the [redacted] would I complain!
 
07/30 We responded that we would escalate their issue - which, we had decided we would re-ship the goods, free of charge as a courtesy, even though our records prove that the order shipped complete.
 
Customer Missing Goods Report
Emailed
To:
[redacted]@yahoo.com
From:
[email protected]
Date:
07/30/2014 6:00 PM
I understand your frustration I will escalate your missing goods issue. We will let you know as soon as we have a resolution. Thank you for your patience.
Blankstyle.com - ###-###-####
07/30 Customer again, responds rudely:
Re: Customer Missing Goods Report
+ Reply
To:
[email protected]
From:
[redacted]@yahoo.com
Date:
07/31/2014 7:05 AM
Look dumb [redacted] I was here they gave him one box, the [redacted] HOODIES, each delivery one box came, so with that being said he gave me im one box and the shirts is not packed with HOODIES! 3 shipments been hoodies; white polo shirts and the long sleeves shirts, 3 boxes, I'm returning, never debt with a BOOTLEG Company, now yall trying not to answer phone, me and lwayer trying to call, yall not fina take my money like that, thus ain't no [redacted] charity!
 
07/31 Upon receipt of this final, verbally abusive and threatening e-mail, we determined that the customer would still be unsatisfied and verbally bash us, even if we did send them new garments, so we determined the best course of action was to refund the customer (losing out on the cost of the garments we shipped to them), and discontinue business with them. This customer has been refunded for all alleged missing items.
Transaction ID: [redacted]
Payment Method: XXXX[redacted]
Amount: USD (46.08)
Customer Name: [redacted]

I've reviewed this complaint and found the following- Customer placed order [redacted] on Sunday 3/4. - On Monday 3/5 customer spoke with blankstyle rep [redacted] G. and requested 2 day shipping be added to the order for a delivery of Wednesday 3/7- The expedited shipping was added to the order in the amount...

of $72.56. The order total including expedited shipping was $172.19- Our warehouse delayed shipping the merchandise and did not alert our customer service team or the customer. - Customer contacted us on Wednesday noting that tracking had her order arriving on Friday. - We offered to   A. Accept a free return including shipping charges for the order as a result of the late delivery   B. overnight a subsequent order to the customer at a discounted rate and allow a free return of all garments including shipping on the initial order. Customer agreed to this- blankstyle created order 157720 in the amount of $227.82 including overnight shipping in the amount of $142.67 We are willing to offer the customer a refund in the amount of $55.63 to balance the initial order amount with the new order.     As the delay in shipping the original order was our fault we are willing to refund the customer the difference between her new order and her original order totaling $55.63 this should cover the additional costs incurred for the overnight shipping.

In reading through the customer notes this is what i've found
 
Customer entered shipping address with a hyphen as a result the package was returned to blankstyle un-deliverable. Customer stated he was aware of the UPS issue with relation to the hyphen in his address however he...

did not make us aware prior to shipping. The customer let us know that he wanted to re-purchase the goods for delivery. We issued him a full store credit of $39.68 to do so and instructed him to leave the hyphen out of his address so that UPS system would be able to process. To date that store credit has not been used.

In reading through the customer notes this is what i've found Customer entered shipping address with a hyphen as a result the package was returned to blankstyle un-deliverable. Customer stated he was aware of the UPS issue with relation to the hyphen in his address however he did not make us...

aware prior to shipping. The customer let us know that he wanted to re-purchase the goods for delivery. We issued him a full store credit of $39.68 to do so and instructed him to leave the hyphen out of his address so that UPS system would be able to process. To date that store credit has not been used.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not prove to be accurate. I do, however, accept the action as the company quickly refunded my money once a complaint was filed. 
I don't understand the need for name calling in the response letter? Although the company finally resolved the situation, their statements prove to be false. I have all of the correspondence between myself and the company on email which can be forwarded anytime. It seems as if they are just concerned with getting a bad customer service review on the Revdex.com site? Not sure?
My credit card company was the one who told me to dispute the charge if they weren't able to resolve the situation in a REASONABLE amount of time. It was also Capital One's decision to call them via 3rd party on 2 different occasions. The customer service rep from Blankstyle did not talk to them after the calls because they kept me on the line to discuss the process of disputes. Their end was disconnected immediately after myself and the credit card representative talked with them. I (we) were never rude as the company is claiming. I was just simply calling my credit card company to see what my options were (given all the facts). They advised me through the entire process. I doubt my credit card company would have called my "unreasonable" since it was their process?
I was in contact with UPS 3 times during the entire process. They informed me 2 times that the results of their investigation were sent to Blankstyle.  Blankstyle, over a 2 week period denied That the results were given to them and would not reply to me emails that were inquiring about the findings. I had to call them and that's when they told me that they hadn't received the results. UPS assured me that they indeed had been sent 2 weeks prior to my last call to Blankstyle. UPS has records of this as well. It was at this point that I decided that I was only left with the options of requesting a refund. The complaint with the Revdex.com was filed because I enough time had passed and was owed either the merchandise or a refund. I also don't want other customers to have the same experience I did. All I ever wanted was the merchandise that I had paid for.
The refund was issued May 5th, and not the 1st like they claimed. I still to this day never got the "official findings" of the investigation. I guess they issued the refund because I was correct all along? The issue is thus resolved. The  information in this email is for your purposes to decide whether or not to post this on your website. I just hope nobody else has to go through what I did. After reading reviews on this company, it seems as if I wasn't alone with dealing with poor customer service though.
 
Thanks for you help and time,
[redacted]

Review: I ordered close to $2000 worth of apparel. The order involved 71 hooded sweatshirts, which only 50 were received. The package arrived at my doorstep overstuffed and split open. I contacted Blankstyle and they said that they were sure that they sent the sweatshirts and to contact UPS to file a damaged package claim. Numerous emails were sent to blankstyle over a 2+ week period for a resolution and they insisted that they had to wait for UPS to determine their outcome of the investigation. UPS conducted an investigation last week (4/15) and sent the results to Blankstyle. It's been over a week and I still don't have a resolution. I am missing over $500 in merchandise that I paid for. I also sent another email 2 days ago (4/22) and received no response from blankstyle. I have ALL of the email exchanges between Blankstyle and myself for evidence of this situation. I am only requested the merchandise that I paid for (and did not receive) be sent to me as I have customers that have been waiting on these for over a month now. Blankstyle but me in the middle of a situation that was either A) their problem or B) a problem between them and UPS. It is not up to the consumer to decide how goods are shipped and if they make it to the destination in tact. I am just looking to receive what I paid for.Desired Settlement: I would like to receive the missing part of my order in a TIMELY manner.

Business

Response:

This guys is CRAZY with a capital C.

Our internal investigation found that the weight of the package proved that his order shipped complete to him. We physically, re-pulled his whole order, and compared the package weight to the weight (according to UPS records)21 missing hooded sweatshirts would have shown a significant difference in weight. He had zero understanding for the fact that we did everything right, and now it was a matter with UPS. Following our internal investigation, we initiated a UPS claim to investigate the missing garments.

The very first day this guy said “send me my jackets or refund my money by end of day or I’m filing a dispute with my bank in the morning!” We clearly explained that we were investigating his claim, and that no company on Earth is going to refund over $500 without investigating anything. We explained that UPS takes up to 10 business days to complete their investigations. He didn’t care. He kept calling our office yelling at employees and sending nasty e-mails on a frequent and regular basis during the 10 business days we said it could take for UPS. He even had his credit card company call on 3-way, after which the card issuing bank said the customer was irrational, and that we were clearly trying to help him, and she would not initiate a chargeback claim for him.

His refund was processed on 05/01/14. You should ban psychos like this from being allowed to file irrational complaints.

Accounting

949.734.4602 | Office

949.548.5300 | Fax

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not prove to be accurate. I do, however, accept the action as the company quickly refunded my money once a complaint was filed.

I don't understand the need for name calling in the response letter? Although the company finally resolved the situation, their statements prove to be false. I have all of the correspondence between myself and the company on email which can be forwarded anytime. It seems as if they are just concerned with getting a bad customer service review on the Revdex.com site? Not sure?

My credit card company was the one who told me to dispute the charge if they weren't able to resolve the situation in a REASONABLE amount of time. It was also Capital One's decision to call them via 3rd party on 2 different occasions. The customer service rep from Blankstyle did not talk to them after the calls because they kept me on the line to discuss the process of disputes. Their end was disconnected immediately after myself and the credit card representative talked with them. I (we) were never rude as the company is claiming. I was just simply calling my credit card company to see what my options were (given all the facts). They advised me through the entire process. I doubt my credit card company would have called my "unreasonable" since it was their process?

I was in contact with UPS 3 times during the entire process. They informed me 2 times that the results of their investigation were sent to Blankstyle. Blankstyle, over a 2 week period denied That the results were given to them and would not reply to me emails that were inquiring about the findings. I had to call them and that's when they told me that they hadn't received the results. UPS assured me that they indeed had been sent 2 weeks prior to my last call to Blankstyle. UPS has records of this as well. It was at this point that I decided that I was only left with the options of requesting a refund. The complaint with the Revdex.com was filed because I enough time had passed and was owed either the merchandise or a refund. I also don't want other customers to have the same experience I did. All I ever wanted was the merchandise that I had paid for.

The refund was issued May 5th, and not the 1st like they claimed. I still to this day never got the "official findings" of the investigation. I guess they issued the refund because I was correct all along? The issue is thus resolved. The information in this email is for your purposes to decide whether or not to post this on your website. I just hope nobody else has to go through what I did. After reading reviews on this company, it seems as if I wasn't alone with dealing with poor customer service though.

Thanks for you help and time,

Business

Response:

Our sole interest is providing the public with factual evidence in regards to the complaint.

Review: I have a number of complaints regarding this company. I believe they have unethical collection practices, as they accept and withdraw payment without producing any products. They have poor communication with the customer. When I decided to cancel my existing order due to them having my payment for a month and not producing services or products, they agreed to cancel my order (while also charging me a fee to do so) and almost a month later, have not received my refund. I attempted to contact the company 3 times, the last of which was through a customer service chat; the customer service representative left the chat without acknowledging or addressing my complaint.Desired Settlement: I would like my refund for the cancelled order. I also believe this company should be held accountable for their poor business practices and customer service.

Business

Response:

There is nothing unethical with how our business is run. The customer is unfamiliar with our cancellation policy, which is clearly posted on our website for all customers to view prior to placing an order.