Blanton Realtors

I am rejecting this response because:We told him from the start we were putting camper on a permanent sight with under pinningHe assured us this did not void our warranty that they had people who came to the sight to make repairsThis is not trueWe had to call numerous times about the microwave and no one would return our call.finally, We drove over a hour to bring the damaged microwave back the first timeWe never received a call back after waiting an additional month I finally got someone on the phoneWe then received another damaged microwaveI drove over an hour again to return it.The man in the office saw the damaged microwave and saw it was nothing I had done.He assured me he would handle itThis time I kept calling and girl who "handles this is on vacation" over a month and half later I was told this was not their problem, He told me he lost money on our camper when he sold it to us and that he wasn't going to loose anymoreHe said I would have to try to file a claim with FED Ex, but at this point it was going on two months since the item had beenoriginally delivered I brought the damaged microwave back right away, less than a week after delivery, They kept putting me off for close to two monthsToo late to file claimI did not buy a camper from UPS or Fed EX I bought the camper from Affordable RVThey should take care of these issuesIts not my fault I received poor quality merchandise form themAlso I have spoke to them about the fire place not working either they try to put me off on that as well, saying that the Camping World at Myrtle would honor my warranty, this is a lieIf we want to pay them they will fix itAffordable RV's solution is to ignore calls and try to throw all the blame on their customersWe have had to but a new microwave and also a new fireplace, These items costing around including freightThis money should be reimbursed to us.We spent 29,on this camperIts not like we bought a used camper " as is"

In response to Complaint 12160568:Over the phone it was completely acknowledged that the customer is under warranty and that we would be more than happy to offer serviceWith all our customers we let them know up front we always have a minimum of approximately service units already here for service at any given timeIn the peak of summer we also let customers know that a minimum of three weeks to fix their unit is standard and we do our best to work around any trips they have planned in the summerAfter Ari explained all of this in detail she was ready to make a service appointment for Mr [redacted] , he refused to wait that long and said he would be contacting the Revdex.com and needed her full name When Mr [redacted] originally dropped off his unit the first time for service back on November 10, the unit was here for almost weeks being fully serviced and all issues were repairedHe needed his unit winterized, A/C fixed, fridge was leaking, the fan in the bathroom didn't work, oven light and etcAll of this was done in our slower season under three weeks and all issues were fully resolvedMr [redacted] is more than welcome to contact us during business hours to schedule a service appointment with all hopes of getting his repairs resolved quickly and timelyOne day is not only unreasonable, but impossible considering Dometic (manufacturer of A/C) needs a minimum of hours to ship any parts out with proper authorizationSide note, all customers are encouraged that if they are not willing to wait a minimum of three weeks they can take their unit to any Forest River dealer in their area and that dealership could possibly service it fasterThe warranty is provided through Forest River, not the dealership you make your purchase fromWe appreciate the patience our loyal customers have in this regard.Thank you,Steve [redacted]

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Complaint:
I am rejecting this response because:
Regards,
Donald ***
I just want my money back and I will bring the camper back to youThis should have been fixed like you said it was before, or you can give me half of the money back and I will get it fixed

Dear Revdex.com, We will be glad to address this customer concernTo make sure there is no misunderstandings about our fees we post a bright colored 8.5"x11" sales poster in every camper we have on display that reads in bold type that the "Sales Price" does not include "Fees" and describes these items
individuallyIt also states, for the customer's convenience, that the fees have been added to the sales price to estimate the "monthly payment" under certain credit conditions.Mr*** told us not to include him on the paperwork due to personal reasons so we focused all sales info/financing to his wife.We strive to inform the customer of our sales prices and fees and work to get the best deal and financing available with their credit.We require the customer we are selling to, to sign a copy of the sales poster immediately as they arrive in the finance office for the camper they would like to purchaseThis acknowledges our customer fully understands that the sales price does not include any fees(See attached pictures)Our sales assistants know that no fees, towing equipment, ect..., are included in the posted sales prices and always encourage customers to read the sales posters bold print.Our finance manager (Whitney ***) has the final say on what the total out the door price will be after the price is negotiated and decisions on what towing equipment is required for the customerAll final fees, totals, payments, and cash down amounts are discusses with the buyer.As always, we want everyone in the camper market to shop around and if they can find it for less buy it!Good Day

Dear Revdex.com,we did sell this customer a brand new Wildwood travel trailer by Forest River incWe sell all vehicles as stated on our bill of sale as per required by the state of NCThe camper they purchased does have month warranty for them threw Forest River IncAny and all repairs
must be authorized and completed at a Forest River service center location as per there requirementsThis customer refuses to bring the camper back to us for any authorized repairsThey informed us that the camper is in storage at Myrtle Beach SCWe informed them that Camping World of Myrtle Beach is a Forest River service center and would be glad to help themThe customer called back twice more and we explained this againWe then suggested they bring the microwave to us then we could bench test it to see what was wrong with itThey brought it by our shopWe bench tested it and it was unrepairableWe contacted the microwave manufacturer directly and they agreed to send out a new microwave at no charge to the customerWe then called the customer to let then knowThe customer requested that the microwave be sent to his home address so he wouldn't have to drive back to our shopWe called the microwave company and they agreed to send it directly to his home addressA couple of weeks later the customer shows up at our shop and leaves the new microwave that was DAMAGED IN SHIPPINGWe contacted the shipping company and they told us that the receiver would have to file a claim and have it picked back upWe called the customer with this info and the refuse to do thisThis customer has called several times since and nothing has changedWe have also requested they bring there camper in to us and we can repair the fireplace or take it to an authorized service center at myrtle Beach

In response to Complaint 12160568:Over the phone it was completely acknowledged that the customer is under warranty and that we would be more than happy to offer service. With all our customers we let them know up front we always have a minimum of approximately 12 service units already here for...

service at any given time. In the peak of summer we also let customers know that a minimum of three weeks to fix their unit is standard and we do our best to work around any trips they have planned in the summer. After Ari explained all of this in detail she was ready to make a service appointment for Mr. [redacted], he refused to wait that long and said he would be contacting the Revdex.com and needed her full name.  When Mr. [redacted] originally dropped off his unit the first time for service back on November 10, 2016 the unit was here for almost 3 weeks being fully serviced and all issues were repaired. He needed his unit winterized, A/C fixed, fridge was leaking, the fan in the bathroom didn't work, oven light and etc. All of this was done in our slower season under three weeks and all issues were fully resolved. Mr. [redacted] is more than welcome to contact us during business hours to schedule a service appointment with all hopes of getting his repairs resolved quickly and timely. One day is not only unreasonable, but impossible considering Dometic (manufacturer of A/C) needs a minimum of 24 hours to ship any parts out with proper authorization. Side note, all customers are encouraged that if they are not willing to wait a minimum of three weeks they can take their unit to any Forest River dealer in their area and that dealership could possibly service it faster. The warranty is provided through Forest River, not the dealership you make your purchase from. We appreciate the patience our loyal customers have in this regard.Thank you,Steve [redacted]

I am rejecting this response because:We told him from the start we were putting camper on a permanent sight with under pinning. He assured us this did not void our warranty that they had people who came to the sight to make repairs. This is not true. We had to call numerous times about the microwave and no one would return our call.finally, We drove over a hour to bring the damaged microwave back the first time. We never received a call back after waiting an additional month I finally got someone on the phone. We then received another damaged microwave. I drove over an hour again to return it.The man in the office saw the damaged microwave and saw it was nothing I had done.He assured me he would handle it. This time I kept calling and girl who "handles this is on vacation" over a month and half later I was told this was not their problem, He told me he lost money on our camper when he sold it to us and that he wasn't going to loose anymore. He said I would have to try to file a claim with FED Ex, but at this point it was going on two months since the item had beenoriginally delivered.
I brought the damaged microwave back right away, less than a week after delivery, They kept putting me off for close to two months. Too late to file claim. I did not buy a camper from UPS or Fed EX I bought the camper from Affordable RV. They should take care of these issues. Its not my fault I received poor quality merchandise form them. Also I have spoke to them about the fire place not working either they try to put me off on that as well, saying that the Camping World at Myrtle would honor my warranty, this is a lie. If we want to pay them they will fix it. Affordable RV's solution is to ignore calls and try to throw all the blame on their customers. We have had to but a new microwave and also a new fireplace, These items costing around 600.00 including freight. This money should be reimbursed to us.We spent 29,000 on this camper. Its not like we bought a used camper " as is".

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12748591
I am rejecting this response because:Although there was a paper showing the price excluding fees and and estimate of the monthly payment with the fees it did not say that the 7 year warranty was $2495.00.  It also did not say that we would be forced to buy the 7 year warranty which increased the estimated monthly payment almost $100.00.  In addition they told me that my credit score was much lower than it actually is.  There results of my credit score was 653 and on the following Monday I contacted my bank for financing and my credit score is actually 794.  This makes me feel like bogus credit scores are given so higher finance rates can apply which increases the amount of kickback the dealership receives from the bank or finance company.  All in all the business practices of Affordable RV are questionable.  Also, we were told by the sales man on the lot that EVERYTHING was included in the price on the sheet of paper which turned out to be false.  Then we were told by Whitney that the manager has the final say about the price.  We have visited several other RV dealerships and Affordable RV is the only one that forced the warranty purchase on us.  All the others said it is optional due to the manufacturer already has a warranty on the RV which Affordable RV did not tell us about.
Regards,
Stewart [redacted]

Dear Mr. [redacted],At this time during peak season our service department is running about 5 and half weeks out on service repairs. You are welcome to give our service department a call and we can get you in, in about two weeks. Please keep in mind that any parts ordered from the manufacturer of the different appliances must be requested from each manufacturer and then it takes 10-14 days to receive the parts from them to do our job. We appreciate your business, we will get your repairs completed asap!Thank you