I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The plumber did tell us the floor was damaged, but said there would not be further damage with the new seal he installed, and that the floor did not need to be immediately repaired. hat however was not the case. The seal failed and we got a new, more severe leak that irreparably damaged the floor and below sealing, requiring the complete tear out of the floor and ceiling. In addition, the plumber did not tell us to contact our homeowner's. The company should be held responsible for this major damage, because the seal they installed is what failed, in just over 1 years time, causing the major damage. And when I called to complain about this situation, the female I spoke with from blaser plumbing, apparently lied and said that they were new owners, and that is the reason they are not responsible for the faulty seal.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The plumber did tell us the floor was damaged, but said there would not be further damage with the new seal he installed, and that the floor did not need to be immediately repaired. hat however was not the case. The seal failed and we got a new, more severe leak that irreparably damaged the floor and below sealing, requiring the complete tear out of the floor and ceiling. In addition, the plumber did not tell us to contact our homeowner's. The company should be held responsible for this major damage, because the seal they installed is what failed, in just over 1 years time, causing the major damage. And when I called to complain about this situation, the female I spoke with from blaser plumbing, apparently lied and said that they were new owners, and that is the reason they are not responsible for the faulty seal.
Regards,
[redacted]