June 3, [redacted] Revdex.comP.OBox 1000DuPont, W A 98327Re: Complaint # [redacted] Dear [redacted] ,I was under the impression that the overcharge situation for [redacted] and [redacted] wasresolved alreadyIn any case, here's what happened and how we handled it.One of our wait staff accidentally charged their card $instead of $When we weremade aware of the situation I personally researched the transaction, verified that the error had infact occurred, and immediately reversed the entire order, thereby providing them their entiremeal for freeThe problem at that point was that due to another error in reversing the transaction(completely my fault) the refund sat in our system for more days without processingWhen Iwas contacted by [redacted] again because her refund hadn't processed, I went into the system foundthe error (I needed to push just one more button) and completed the transaction (receipt copyattached)To compensate them for their inconvenience and any additional charges they mayhave incurred, we agreed that I would send them coupons for free entrees valuing $50.00, whichI did.At this point we feel that we have done everything possible to rectify the mistakes made and thatthis situation is resolved.If you have any further questions, please feel free to contact me directly at 425-478-1855.Sincerely,Matthew H***Blazing Onion Silverdale
June 3, 2016[redacted]Revdex.comP.O. Box 1000DuPont, W A 98327Re: Complaint #[redacted]Dear [redacted],I was under the impression that the overcharge situation for [redacted] and [redacted] wasresolved already. In any case, here's what happened and how we handled it.One of our wait staff accidentally...
charged their card $336.13 instead of $36.13. When we weremade aware of the situation I personally researched the transaction, verified that the error had infact occurred, and immediately reversed the entire order, thereby providing them their entiremeal for free. The problem at that point was that due to another error in reversing the transaction(completely my fault) the refund sat in our system for 5 more days without processing. When Iwas contacted by [redacted] again because her refund hadn't processed, I went into the system foundthe error (I needed to push just one more button) and completed the transaction (receipt copyattached). To compensate them for their inconvenience and any additional charges they mayhave incurred, we agreed that I would send them coupons for free entrees valuing $50.00, whichI did.At this point we feel that we have done everything possible to rectify the mistakes made and thatthis situation is resolved.If you have any further questions, please feel free to contact me directly at 425-478-1855.Sincerely,Matthew H[redacted]Blazing Onion Silverdale
June 3, [redacted] Revdex.comP.OBox 1000DuPont, W A 98327Re: Complaint # [redacted] Dear [redacted] ,I was under the impression that the overcharge situation for [redacted] and [redacted] wasresolved alreadyIn any case, here's what happened and how we handled it.One of our wait staff accidentally charged their card $instead of $When we weremade aware of the situation I personally researched the transaction, verified that the error had infact occurred, and immediately reversed the entire order, thereby providing them their entiremeal for freeThe problem at that point was that due to another error in reversing the transaction(completely my fault) the refund sat in our system for more days without processingWhen Iwas contacted by [redacted] again because her refund hadn't processed, I went into the system foundthe error (I needed to push just one more button) and completed the transaction (receipt copyattached)To compensate them for their inconvenience and any additional charges they mayhave incurred, we agreed that I would send them coupons for free entrees valuing $50.00, whichI did.At this point we feel that we have done everything possible to rectify the mistakes made and thatthis situation is resolved.If you have any further questions, please feel free to contact me directly at 425-478-1855.Sincerely,Matthew H***Blazing Onion Silverdale
June 3, 2016[redacted]Revdex.comP.O. Box 1000DuPont, W A 98327Re: Complaint #[redacted]Dear [redacted],I was under the impression that the overcharge situation for [redacted] and [redacted] wasresolved already. In any case, here's what happened and how we handled it.One of our wait staff accidentally...
charged their card $336.13 instead of $36.13. When we weremade aware of the situation I personally researched the transaction, verified that the error had infact occurred, and immediately reversed the entire order, thereby providing them their entiremeal for free. The problem at that point was that due to another error in reversing the transaction(completely my fault) the refund sat in our system for 5 more days without processing. When Iwas contacted by [redacted] again because her refund hadn't processed, I went into the system foundthe error (I needed to push just one more button) and completed the transaction (receipt copyattached). To compensate them for their inconvenience and any additional charges they mayhave incurred, we agreed that I would send them coupons for free entrees valuing $50.00, whichI did.At this point we feel that we have done everything possible to rectify the mistakes made and thatthis situation is resolved.If you have any further questions, please feel free to contact me directly at 425-478-1855.Sincerely,Matthew H[redacted]Blazing Onion Silverdale