Blazing Sky Energy Group

I spoke with the customer this morning in regard to his complaint There has been a breakdown in communication through the installation phase in a couple of areas which were our responsibility I explained to him how those occurred and that those issues have been resolved internally I also explained to the customer the breakdown in communications were not intentional or malicious but oversights by my Project Manager which normally do not occur Mr [redacted] understood the chain of events and agreed to a fair resolution of his complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This customer's solar system was installed and inspected by the local AHJ in March of this year. At that point Blazing Sky Energy Group had fulfilled our contract with the customer in its entirety. We continued to work with the customer and *** in getting their system interconnected
and turned on. *** during this time has made numerous policy and procedural changes in their interconnection process which has in turn delayed interconnection for installed solar systems by MONTHS. *** in my opinion has done this intentionally to cause harm to solar installers and the customers that choose to go solar.This customer has already received payments from Blazing Sky to try and offset their additional costs incurred by *** not interconnecting their system. I am under no obligation to make additional payments to this customer as they were aware of the timing and conditions of payments due to the financial institution. The demand for additional payments and certainly an additional $for their inconvenience is not warranted. The information that was given to the customer by *** in regard to outstanding documentation is completely false. This happens constantly from their front line Customer Service Reps. We have documentation timelines on our contractor portal that disproves their statements.Blazing Sky Energy Group should not receive a complaint lodged against in this situation. This situation, which I understand has put this customer in a bad spot, was entirely created by the unwillingness by *** to follow through on their interconnection process in a timely manner

The complaint that their system was not operational is not correct. We completed the install of the solar system in a timely manner. It was inspected and approved by the AHJ that issued the building permit. All required documents were submitted to *** immediately following passing inspection. Any subsiquent requirements for interconnection by the utility were addressed immediately through our contractor portal with ***. Any charges that we submitted wrong information or caused any delay in the interconnection process with *** is patently and can be substantiated with our document timeline through our contractor portal with ***. This is not the first time where *** has given incorrect and/or misleading information to a customer in regard to delays in interconnection
The financing terms are laid out to the customer directly with the financing company and is the responsibility of the customer to understand their contract with the lender. At no time do we ever guarantee that a customer's payment will begin when interconnection occurs due the fact we do not control when *** will interconnect. Obviously the financial institution will not allow a start time on repayment based upon a utility actionsBlazing Sky did make payments for this customer in good faith for the delay from *** which we were under not obligation to do. Again this complain should be directed to *** and their delays for this customer's solar system. Any reimbursals for this customer's double payments should come from *** and their inefficiencies for getting interconnection

The complaint that their system was not operational is not correct.  We completed the install of the solar system in a timely manner.  It was inspected and approved by the AHJ that issued the building permit.  All required documents were submitted to [redacted] immediately following passing inspection.  Any subsiquent requirements for interconnection by the utility were addressed immediately through our contractor portal with [redacted].  Any charges that we submitted wrong information or caused any delay in the interconnection process with [redacted] is patently false and can be substantiated with our document timeline through our contractor portal with [redacted].   This is not the first time where [redacted] has given incorrect and/or misleading information to a customer in regard to delays in interconnection. The financing terms are laid out to the customer directly with the financing company and is the responsibility of the customer to understand their contract with the lender.  At no time do we ever guarantee that a customer's payment will begin when interconnection occurs due the fact we do not control when [redacted] will interconnect.  Obviously the financial institution will not allow a start time on repayment based upon a utility actions.Blazing Sky did make 2 payments for this customer in good faith for the delay from [redacted] which we were under not obligation to do.  Again this complain should be directed to [redacted] and their delays for this customer's solar system.  Any reimbursals for this customer's double payments should come from [redacted] and their inefficiencies for getting interconnection.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I spoke with the customer this morning in regard to his complaint.  There has been a breakdown in communication through the installation phase in a couple of areas which were our responsibility.  I explained to him how those occurred and that those issues have been resolved...

internally.  I also explained to the customer the breakdown in communications were not intentional or malicious but oversights by my Project Manager which normally do not occur  Mr[redacted] understood the chain of events and agreed to a fair resolution of his complaint.

The complaint that their system was not operational is not correct.  We completed the install of the solar system in a timely manner.  It was inspected and approved by the AHJ that issued the building permit.  All required documents were submitted to [redacted] immediately following passing inspection.  Any subsiquent requirements for interconnection by the utility were addressed immediately through our contractor portal with [redacted].  Any charges that we submitted wrong information or caused any delay in the interconnection process with [redacted] is patently false and can be substantiated with our document timeline through our contractor portal with [redacted].   This is not the first time where [redacted] has given incorrect and/or misleading information to a customer in regard to delays in interconnection.
 
The financing terms are laid out to the customer directly with the financing company and is the responsibility of the customer to understand their contract with the lender.  At no time do we ever guarantee that a customer's payment will begin when interconnection occurs due the fact we do not control when [redacted] will interconnect.  Obviously the financial institution will not allow a start time on repayment based upon a utility actions.
Blazing Sky did make 2 payments for this customer in good faith for the delay from [redacted] which we were under not obligation to do.  Again this complain should be directed to [redacted] and their delays for this customer's solar system.  Any reimbursals for this customer's double payments should come from [redacted] and their inefficiencies for getting interconnection.

I spoke with the customer this morning in regard to his complaint.  There has been a breakdown in communication through the installation phase in a couple of areas which were our responsibility.  I explained to him how those occurred and that those issues have been resolved...

internally.  I also explained to the customer the breakdown in communications were not intentional or malicious but oversights by my Project Manager which normally do not occur  Mr[redacted] understood the chain of events and agreed to a fair resolution of his complaint.

This customer's solar system was installed and inspected by the local AHJ in March of this year.  At that point Blazing Sky Energy Group had fulfilled our contract with the customer in its entirety.  We continued to work with the customer and [redacted] in getting their system interconnected...

and turned on.  [redacted] during this time has made numerous policy and procedural changes in their interconnection process which has in turn delayed interconnection for installed solar systems by MONTHS.  [redacted] in my opinion has done this intentionally to cause harm to solar installers and the customers that choose to go solar.This customer has already received 2 payments from Blazing Sky to try and offset their additional costs incurred by [redacted] not interconnecting their system.  I am under no obligation to make additional payments to this customer as they were aware of the timing and conditions of payments due to the financial institution.  The demand for additional payments and certainly an additional $1000.00 for their inconvenience is not warranted.  The information that was given to the customer by [redacted] in regard to outstanding  documentation is completely false.  This happens constantly from their front line Customer Service Reps.  We have documentation timelines on our contractor portal that disproves their statements.Blazing Sky Energy Group should not receive a complaint lodged against in this situation.  This situation, which I understand has put this customer in a bad spot,  was entirely created by the unwillingness by [redacted] to follow through on their interconnection process in a timely manner.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,