Blessed Healthcare Professionals, Inc

As I have mentioned before, I am the victim's granddaughter.  There's no need for Mr. Ebenezer B[redacted] to know me.  I am speaking as a representative of my grandmother, since she does not speak English.  This complaint is being filed because all the daughters and myself want action to be taken against this agency.  Mr. B[redacted] is covering up for his wife/nurse, Marian B[redacted].  We do not want someone else to become a victim of this agency. 
We have mentioned to the police that my grandmother had last seen the money on December 15, 2014 and after that date, she did not check her drawer for the money until January 9, 2015, which is the same date we contacted the police and Mr. B[redacted].  The aid found out because my grandmother was so upset and hurt that she told the aid that Marian stole the money, and honestly, my grandmother does not know the proper procedure to take.  Mr. B[redacted] never offered an investigation and never mentioned anything about a polygraph test; this is all a false statement.  Had he offered, why would we have declined the polygraph test?  Marian can still do the polygraph test to prove she did not steal the money.  
Mr. B[redacted] did not mention anything about insurance or bond, even though we asked him, he said he doesn't have it.  When we were searching other agencies to switch over my grandmother, one of the agencies told us that all companies have bonds.  When we confronted Mr. B[redacted], that's when he said he does have a bond and he can't report it because it is a long procedure and it would be hard to prove since cash was involved.  Mr. B[redacted] is the one who delayed the entire process.  We asked him several times to transfer my grandmother's file to the new agency, since she no longer trusted Mr. B[redacted]'s company, but he kept delaying it.  Instead, he asked us to come speak to him in his office and to let Marian come to my grandmother's house so my grandmother and my aunts can speak with her in person.  Last time I checked, that is not standard procedure.  Everything should have gone through the police officer and investigation.  Marian and Mr. B[redacted], as the owner of the company, were avoiding the police, and instead wanted to talk to us.  That seems very suspicious and guilty and also falsifies Mr. B[redacted]'s claim that he was willing to undergo a "full investigation conducted by a professional investigator".  He even told us that he is like family and we should have contacted him first instead of the police. We were naïve enough to agree for Marian to speak with us, which was a mistake according to the police officer.  That's when Marian was eager to see the video footage.  When she found out we did not have her caught on camera, which was a suggestion by the cop to bluff, which is when she started cooperating with the cops.  The cop told us Marian got very excited when the police told her she was caught on camera, because she already found out from us that there was no camera in the first place.
As for the ownership of the money, my aunts contributed the money to my grandmother so that she can buy new furniture.  Either way, at that point, the money did belong to my grandmother.
Marian also knew where the money was hidden, because my grandmother, old and kind, would give her $5 or $10, and even $20 once for a wig Marian bought for herself, as a tip.  Marian should not have even accepted the tips in the first place since it is against the ethics code.  If she was willing to break the code for money, what stops her from stealing a good amount of easy money?
Since he stated that "there is no evidence or proof that links my nurse to the theft", Mr. B[redacted] is covering for his wife.  He knows well that he told my aunts at his office that he is tired of his wife and that she is no help to his agency and does not stand by his side to support him with his business and instead puts him through trouble.  He even mentioned that once they had an anniversary party for his company at the office, and he asked Marian to come help, but instead she told him that she is not a maid and she will not come serve the nurses.  That's when my aunt stopped him and told him that that's his personal problems.
Mr. B[redacted] stated that we wanted him to give us money because we were upset that Marian no longer wanted to work with us.  Why would anyone ask for money just because the nurse no longer wants to work for them?  I don't understand the point Mr. B[redacted] is trying to make with that statement.  Also, Mr. B[redacted]'s notion that we accused Marian because "she was not one of [us]" is very insulting and racist.  I do not know how closed-minded Mr. B[redacted] thinks we are or if he is trying to use race to justify his side, but our family is very open-minded and even have many races that have come to be part of our family.  My grandmother is the victim, and it is wrong for him to victimize his wife.
It is a shame that Mr. B[redacted] is covering up for his wife.  It is unfortunate that his wife is taking advantage of the old and disabled knowing that she can get away with it, being the wife of the owner.  Reading Mr. B[redacted]'s response to our complaint is very disappointing and makes our family believe that he is an accomplice.  We are losing hope in Mr. B[redacted] and in his honor in doing the right thing, which is reporting the incident to his bond, so that they can do the thorough investigation.  We strongly want Marian B[redacted]'s nursing license taken away and for this incident to be reported on her record.  We also want this reported on Blessed Healthcare Professionals Inc.'s record.  We do not want another patient to become a victim.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

To Whom It May Concern:
In reference to the above complain ID [redacted]. I will like to state that I do not know the person who made the complaint or allegation and have never met her or spoken to her. I believe she was being influenced by one of my client's daughters who worked for my...

company. What they wanted was for me to give them money because they were upset my nurse did not work with them anymore. They only accused my nurse because she was not one of them. They declined my suggestion to have a full investigation conducted by a professional investigator and also rejected my nurse having a polygraph test although the nurse in question agreed to have one done. They claim the money got lost on the 26" of December but did not tell the aide or call my office to make any complain about the missing money. Instead, they told a substitute nurse I had sent to the house to cover up for the nurse in question that their money was missing. The complaint about me telling them that I had no bond with the nurse was a false complaint because I told them that until a thorough investigation is done to prove that my nurse guilty, I will not forward the case to my insurance company. One of my clients husband offered to pay $1800 out of the money and I should pay the remaining $5000. I have also noticed that there are Inconsistencies as to who really owned that money. Initially they said the money belonged to their mother who was my client, then, they changed their story that my client's children contributed that money for her furniture. This inconsistency in their story shows that the whole missing money issue is a made up story to extract money from my company. They asked if I have insurance before they even confirmed what they had told the substitute nurse I sent to their house. Their allegations are false and made up.Initially they told my substitute nurse that they have a camera and that my nurse was captured on camera, l asked them to show me the camera footage but they later told the substitute and myself that they lied and that a police officer told them to lie about them having a camera.Healthcare Professionals Inc. There is no evidence or proof that links my nurse to the theft. The notion that I didn't trust my nurse is also false; I never said that or showed anything that suggested I did not trust her. What I said was “she's worked with this family for a long time and has also worked in [redacted], **'s and [redacted], as a cashier and never stole anything or ever being accused of theft.” When I said, “if she did it then she will go to jail,” I meant if there is an evidence that links her to this crime then she has to pay the price for it. I said that because I trust her and know that she would not do such a thing. They are deliberately delaying the investigation in other to cover up their lies and fabricate more stories to link her to the crime. I believe that if you lose money, the first thing to do is to call the police, ask your suspect about the missing money and call the company that sent her there to make a formal complaint but they never did any of those. Instead, they told a substitute nurse who did not have anything to do with the case. The complaint that they told me was false, I was the one who called thern after my substitute nurse told me about it. The husband of one of the client's daughters came to me that I should pay 5000 dollars So he can convince the sisters of his wife to stay with my agency and that was when I offered to give them $500, They did not want any formal investigation done and they continually change the story behind the ownership of the money and all of these prove that they just want to get money from my company and therefore I believe the entire allegations are false.Sincerely,
EBENEZER B[redacted]