Bleu Martini

February 29, 2016Dear [redacted] ,This letter is in regards to complaint [redacted] submitted by [redacted] on 2/against Bleu MartiniThank you for the second letterAs before, I believe we can clear up all of the issues addressed in [redacted] ***'s complaints.The tab that [redacted] paid for was one that was opened for [redacted] upon his arrivalThere was no specified arrangement of who would be paying the tab, but because [redacted] is a longtime, loyal customer of Bleu Martini we assumed that it would be him, and we did not require him to let us hold a credit card before opening a tabThis is a very fair assumption to make on our part because [redacted] has been coming to Bleu Martini on a regular basis for a long timeWhenever he comes in, he gets a table, places an order, and we start a tab for him even if other people are at the table with him.Because it was [redacted] 's tab, we did not take [redacted] ***'s credit card upon her arrivalRather, she only gave it to us once it came time to pay the bill and she offered to [redacted] to pay his bill for himAlso because it was [redacted] 's tab, there was no agreement made about needing [redacted] ***'s permission before adding anything ordered by [redacted] or requested by him to be put on the tab for his other friends there that nightIn fact, no orders were placed by [redacted] at all that nightEverything was ordered by [redacted] for the table and was therefore added to his tab, which [redacted] offered to pay at the end of the night.We regret if there was any miscommunication between [redacted] and the staff of Bleu MartiniWe do our best to serve our customers with respect and friendlinessWhile We are sorry that there is a dispute between [redacted] and Bleu Martini over her most recent visitBleu Martini operated that night according to its standard good business practices, We do not feel there was anything incorrect about how our staff handled the ordering, bill keeping, and payment operations that night.Please write to me or call me with any questionsThank you.Indra B.Bleu Martini Manager

February 29, Dear [redacted] ,This letter is in regards to complaint [redacted] submitted by [redacted] on 2/against Bleu MartiniThank you for the second letterAs before, I believe we can clear up all of the issues addressed in [redacted] ***'s complaintsThe tab that [redacted] paid for was one that was opened for [redacted] upon his arrivalThere was no specified arrangement of who would be paying the tab, but because [redacted] is a longtime, loyal customer of Bleu Martini we assumed that it would be him, and we did not require him to let us hold a credit card before opening a tabThis is a very fair assumption to make on our part because [redacted] has been coming to Bleu Martini on a regular basis for a long timeWhenever he comes in, he gets a table, places an order, and we start a tab for him even if other people are at the table with himBecause it was [redacted] 's tab, we did not take [redacted] ***'s credit card upon her arrivalRather, she only gave it to us once it came time to pay the bill and she offered to [redacted] to pay his bill for himAlso because it was [redacted] 's tab, there was no agreement made about needing [redacted] ***'s permission before adding anything ordered by [redacted] or requested by him to be put on the tab for his other friends there that nightIn fact, no orders were placed by [redacted] at all that nightEverything was ordered by [redacted] for the table and was therefore added to his tab, which [redacted] offered to pay at the end of the nightWe regret if there was any miscommunication between [redacted] and the staff of Bleu MartiniWe do our best to serve our customers with respect and friendlinessWhile We are sorry that there is a dispute between [redacted] and Bleu Martini over her most recent visitBleu Martini operated that night according to its standard good business practices, We do not feel there was anything incorrect about how our staff handled the ordering, bill keeping, and payment operations that nightPlease write to me or call me with any questionsThank youIndra BBleu Martini Manager

February 16, 2016Dear *** *** ***,This letter is in regards to complaint *** submitted by *** *** on 2/3/against Bleu MartiniThank you for contacting me as I believe we can clear up all of the issues addressed in *** ***'s complaints.AlI of the drinks marked as "Do Not Make" on ***
***'s bill mean that those drinks were ordered from the bar instead of from the waitressDrinks can be ordered from either the waitress serving the table or from the barAnything that is ordered from the bar gets made and delivered to the customer right thereIt gets added to the bill with a "DO Not Make" note so that when the waitress sees it she does not come over to the bar to have a second one madeIt is a very common procedure for drink orders to be marked as "do not make” on the customer's bill, and this is simply a note to the waitresses from the bartender to mean that he/she already made the drinks.*** *** came to Bleu Martini on Friday, January 29, with one of our loyal and long-time customers, *** *** *** comes in about every other week and is a very generous customer, often paying the tabs of his friends, groups at Bleu Martini for special occasions, etc*** *** will even sometimes request that items for other customers be added to his tab instead He will often pay for the items via credit card.though occasionally whoever he is with will pay for his insteadThe bill for items purchased by *** *** and *** *** that evening, was brought to *** *** at the end of the night*** *** offered to pay the tab instead and signed the bill without taking issue with any of the chargesThe following week, *** *** called Bleu Martini and spoke with the management tearnWe explained to her everything written in this letter as reasons why Bleu Martini cannot refund her purchase.Please write to me or call me with any questionsThank you.Indra B.Bleu Martini Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The entire response from Bleu Martini is falseThere is no reason to go back and forth with this matter because it us my word against the words of the managerAs I stated before, my card was given upon entry into the barI told the waitress that only things I ordered were to be added to the tabNo authorization from myself or *** *** was given for anyone else to add their food and drink orders to our tabAll these additional food and drinks were ordered by staff of Bleu Martini and not even by other customers! When I saw the itemized bill I pulled the manager to the side and argued the additional charges*** *** told me that rather than go back and forth with her, just to pay the tab and we would rectify the situation laterBecause Bleu Martini wants to do business in this manner, myself and *** *** will no longer patronize this establishmentThis matter will never be resolved and there is no need for anymore response from Bleu Martini
Regards,
*** ***

February 29, 2016Dear [redacted],This letter is in regards to complaint [redacted] submitted by [redacted] on 2/3116 against Bleu Martini. Thank you for the second letter. As before, I believe we can clear up all of the issues addressed in [redacted]'s complaints.The tab that [redacted] paid for was one that was opened for [redacted] upon his arrival. There was no specified arrangement of who would be paying the tab, but because [redacted] is a longtime, loyal customer of Bleu Martini we assumed that it would be him, and we did not require him to let us hold a credit card before opening a tab. This is a very fair assumption to make on our part because [redacted] has been coming to Bleu Martini on a regular basis for a long time. Whenever he comes in, he gets a table, places an order, and we start a tab for him even if other people are at the table with him.Because it was [redacted]'s tab, we did not take [redacted]'s credit card upon her arrival. Rather, she only gave it to us once it came time to pay the bill and she offered to [redacted] to pay his bill for him. Also because it was [redacted]'s tab, there was no agreement made about needing [redacted]'s permission before adding anything ordered by [redacted] or requested by him to be put on the tab for his other friends there that night. In fact, no orders were placed by [redacted] at all that night. Everything was ordered by [redacted] for the table and was therefore added to his tab, which [redacted] offered to pay at the end of the night.We regret if there was any miscommunication between [redacted] and the staff of Bleu Martini. We do our best to serve our customers with respect and friendliness. While We are sorry that there is a dispute between [redacted] and Bleu Martini over her most recent visit. Bleu Martini operated that night according to its standard good business practices, We do not feel there was anything incorrect about how our staff handled the ordering, bill keeping, and payment operations that night.Please write to me or call me with any questions. Thank you.Indra B.Bleu Martini Manager

February 16, 2016
Dear [redacted],This letter is in regards to complaint [redacted] submitted by [redacted] on 2/3/16 against Bleu Martini. Thank you for contacting me as I believe we can clear up all of the issues addressed in [redacted]'s complaints.AlI of the drinks marked as...

"Do Not Make" on [redacted]'s bill mean that those drinks were ordered from the bar instead of from the waitress. Drinks can be ordered from either the waitress serving the table or from the bar. Anything that is ordered from the bar gets made and delivered to the customer right there. It gets added to the bill with a "DO Not Make" note so that when the waitress sees it she does not come over to the bar to have a second one made. It is a very common procedure for drink orders to be marked as "do not make” on the customer's bill, and this is simply a note to the waitresses from the bartender to mean that he/she already made the drinks.[redacted] came to Bleu Martini on Friday, January 29, with one of our loyal and long-time customers, [redacted]. [redacted] comes in about every other week and is a very generous customer, often paying the tabs of his friends, groups at Bleu Martini for special occasions, etc. [redacted] will even sometimes request that items for other customers be added to his tab instead.  He will often pay for the items via credit card.though occasionally whoever he is with will pay for his instead. The bill for items purchased by [redacted] and [redacted] that evening, was brought to [redacted] at the end of the night. [redacted] offered to pay the tab instead and signed the bill without taking issue with any of the charges. The following week, [redacted] called Bleu Martini and spoke with the management tearn. We explained to her everything written in this letter as reasons why Bleu Martini cannot refund her purchase.
Please write to me or call me with any questions. Thank you.
Indra B.
Bleu Martini Manager

February 29, 2016
Dear [redacted],This letter is in regards to complaint [redacted] submitted by [redacted] on 2/3116 against Bleu Martini. Thank you for the second letter. As before, I believe we can clear up all of the issues addressed in [redacted]'s complaints.
The tab that [redacted] paid for was one that was opened for [redacted] upon his arrival. There was no specified arrangement of who would be paying the tab, but because [redacted] is a longtime, loyal customer of Bleu Martini we assumed that it would be him, and we did not require him to let us hold a credit card before opening a tab. This is a very fair assumption to make on our part because [redacted] has been coming to Bleu Martini on a regular basis for a long time. Whenever he comes in, he gets a table, places an order, and we start a tab for him even if other people are at the table with him.
Because it was [redacted]'s tab, we did not take [redacted]'s credit card upon her arrival. Rather, she only gave it to us once it came time to pay the bill and she offered to [redacted] to pay his bill for him. Also because it was [redacted]'s tab, there was no agreement made about needing [redacted]'s permission before adding anything ordered by [redacted] or requested by him to be put on the tab for his other friends there that night. In fact, no orders were placed by [redacted] at all that night. Everything was ordered by [redacted] for the table and was therefore added to his tab, which [redacted] offered to pay at the end of the night.
We regret if there was any miscommunication between [redacted] and the staff of Bleu Martini. We do our best to serve our customers with respect and friendliness. While We are sorry that there is a dispute between [redacted] and Bleu Martini over her most recent visit. Bleu Martini operated that night according to its standard good business practices, We do not feel there was anything incorrect about how our staff handled the ordering, bill keeping, and payment operations that night.
Please write to me or call me with any questions. Thank you.
Indra B.
Bleu Martini Manager