Blick & Blick Oil company

As we replied earlier, ***'s $never registered in the Pay Island CashierIt was hanging out of the machine and the customer behind her took the moneyThe customer who took ***'s money purchased other items in the store at the register next to where [redacted] was standing

I am rejecting this response because: as far as I, a customer at your establishment was concerned the machine still had my money [redacted] continued to tell me it was on the other pump but told that lady her pump was fineShe should have stepped in at that time and said ma'am please come in we have a situation with the pumpAll I knew was that there was something wrong with my pumpThe lady came in about minutes later before knowledge that the money had "supposedly" spit out if [redacted] knew the money spit out then she really should have stepped up and explained that in the first placeInstead she kept telling me to hold on while she figured it out, the reason I didn't ask the lady about the pump is because I thought there was a better was for the clerk to see what happenedThe money spitting out of the machine doesn't make sense considering it would have spit out SEVERAL minutes later after I had tried to insert a 5$ bill and stood looking at the screen and then walked insideThis is evidence of faulty machines, unknowledgable staff on how to handle the faulty machines and poor customer service from the manager

On Sunday July 19, [redacted] used the self checkout terminal on the unattended fuel IslandsAccording to her statement her cash was in bad shape and she had to straighten the bills to try to insert them into the self service machineBecause of the condition of her currency, the $bill she inserted got hung up in the machineWhile viewing the video you could see the money was clearly hanging out of the machine when she went into the convenience store to discuss this with the cashiersThe customer who was watching this, walked up to the machine after [redacted] left the machine to go inside the store to talk with the live cashier and pulled out the bill that was hanging out of the machineThat customer came inside the store behind [redacted] and put $on the unknown customer's gas pump, pumped her gas and drove awayAfter watching the video [redacted] was informed that the money that was left hanging out of the machine was taken by another customer and that there was nothing that could be done since that customer had left the premises

I am rejecting this response because: When I went in to discuss the situation with the clerk the money was reassigned on the other pump already, that's why the clerk thought I was pumping on that terminal, I had to keep telling her I was on the opposite pumpThe woman who came behind me called in to the desk questioning what was happening with her pump they told her everything was fine even though it had my 20$ on itThe cash wasn't dispensed and then reinserted it was reassigned to her pump after timing outThe clerk told me that the video agrees and that I should get reimbursedThat is the whole reason I came to talk to the manager in the first placeIf the weekend clerk had told me the money was dispensed out of the machine and the lady took my cash then I wouldn't have needed to come back Monday to talk to the managerWhen I did talk with the manager she told me there was nothing she could do before even viewing the video

As we replied earlier, [redacted]'s $20 never registered in the Pay Island Cashier. It was hanging out of the machine and the customer behind her took the money. The customer who took [redacted]'s money purchased other items in the store at the register next to where [redacted] was standing.

On Sunday July 19, 2015 [redacted] used the self checkout terminal on the unattended fuel Islands. According to her statement her cash was in bad shape and she had to straighten the bills to try to insert them into the self service machine. Because of the condition of her currency, the $20 bill she...

inserted got hung up in the machine. While viewing the video you could see the money was clearly hanging out of the machine when she went into the convenience store to discuss this with the cashiers. The customer who was watching this, walked up to the machine after [redacted] left the machine to go inside the store to talk with the live cashier and pulled out the bill that was hanging out of the machine. That customer came inside the store behind [redacted] and put $20 on the unknown customer's gas pump, pumped her gas and drove away. After watching the video [redacted] was informed that the money that was left hanging out of the machine was taken by another customer and that there was nothing that could be done since that customer had left the premises.

I am rejecting this response because: as far as I, a customer at your establishment was concerned the machine still had my money. [redacted] continued to tell me it was on the other pump but told that lady her pump was fine. She should have stepped in at that time and said ma'am please come in we have a situation with the pump. All I knew was that there was something wrong with my pump. The lady came in about 10 minutes later before knowledge that the money had "supposedly" spit out if [redacted] knew the money spit out then she really should have stepped up and explained that in the first place. Instead she kept telling me to hold on while she figured it out, the reason I didn't ask the lady about the pump is because I thought there was a better was for the clerk to see what happened. The money spitting out of the machine doesn't make sense considering it would have spit out SEVERAL minutes later after I had tried to insert a 5$ bill and stood looking at the screen and then walked inside. This is evidence of faulty machines, unknowledgable staff on how to handle the faulty machines and poor customer service from the manager.