Blind Corners

Consumer states: I did receive the check and everything has been resolved

Company states: We discovered that the check was cashed by someone besides the consumer and was able to retrieve the funds backWe have since then re-sent the refund check to the consumer

The customer ordered shutters and 1 honeycomb shade on 8/3/2016. The shutters were delivered to us the end of August and we're installed on September 2. We installed the shutters before the honeycomb shade arrived in order to try to provide the customer with better service. We normally wait until...

all the products are in to install the project. One shutter was manufactured incorrectly and was remade by the manufacturer. The shutter that was manufactured incorrectly was installed on September 21, along with the honeycomb shade. The honeycomb shade was manufactured 6 inches to short. It was remade and reinstalled on October 19. It did come with controls to long but those were reordered and federal expressed to the customer. We offer our clients quality Hunter Douglas products at a great value. Although there were errors made by the manufacturer we worked with the manufacturer to insure the issues were corrected. To minimize the inconvenience to our customer we made early evening appointments so she would not have to take time off work.At this point she has received the correct parts. To limit her inconvenience we set early evening appointments. We are sorry the customer is not happy with our service but at every step we contacted her when product arrived and set the installation appointments with her at a time and date she picked.

Hello, today I received the items I ordered from this business (Blind Corners)and I now consider this matter closed. Thanks to the Revdex.com for your help.Regards[redacted]

Hi [redacted],I would like to complete your project. Please come to the store to choose another fabric. [redacted] updated their roman shades fabrics recently and the fabrics I had ordered to be sent to your home are not available. Once you choose another fabric we can have the shade remade so the...

trim does not show. If you want the same fabric that you originally choose please let me know so I can have it remade and rushed. Once the roman shade is replaced at the correct width the balance of $853.23 will be due. If you don't want the shade remade we will credit you the amount due and we can both move on.Please keep in mind that you choose the fabric and we are willing to replace it with a different fabric at no additional cost to you. Our store is open Monday - Saturday 9:00 to 5:00.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However, the company did NOT contact me every step of the way as they stated.  I had witnesses to the fact that I repeatedly had to contact them for a status on my products and installation.  Only after I filed my complaint with the Revdex.com did this company contact me.  And it took 3 deliveries to get me the correct length wads for my blinds.

Review: I hired Blind Corners to install blinds in my rental property on January 15th 2015. I informed John [redacted], owner, that if I were to make the purchase with them, I needed the blinds intstalled by February 1st of 2015. I made this clear that I needed the indtallation on the 1st and was assured by Mr. [redacted] that they would be installed by the 1st. On January 31st, Mr. [redacted] arrived to install the blinds into my rental property. He imediately informed me that "they" ordered the wrong size of blinds. I informed him that he was the one that took the measurements so the "they" must be him. I informed him that he promised me that the blinds would be installed by the 1st and that I would not have ordered them from him if they could not be installed by the 1st. Mr. [redacted] told me that he would get them in ASAP. The blinds were installed on February 6th, 7 days later than promised.I Called Mr. [redacted] on February 7th and let him know that I was not pleased with his customer service, he had not called me to apologize or to even let me know that they job was completed. My tenant had to inform me that the blinds were in. I asked for a refund for the delay of installation on the blinds and Mr. [redacted] told me that he would send me a $50 refund check.The beginning of March, I still had not received the refund check. I called Blind Corners and informed them that I still had not received the refund check. I continued to call the company every two weeks to inform them that I still had not received the check. It is now April 12, 2015, and I STILL have not received the refund check. Horrible customer service and promised a refund and never paid!Desired Settlement: I would like the refund promised of $50. I would also like this to be part of the Revdex.com record for Blind Corners.

Business

Response:

Company states: We discovered that the check was cashed by someone besides the consumer and was able to retrieve the funds back. We have since then re-sent the refund check to the consumer.

Consumer

Response:

Consumer states: I did receive the check and everything has been resolved.

Review: I ordered blinds from Blind Corners for my sliding glass door on 3/26/15. At the time the order was placed I gave Blind Corners $900.00 deposit (approximately 50% of total purchase price). The blinds arrived and were installed on 4/14/15; however, the blinds were the wrong size. [redacted], the owner, stated that the factory made a mistake and he would reorder them. In addition, since I didn't care for the fabric that much, [redacted] said that I could choose a different fabric since he had to re-order anyway. [redacted] said that he would call [redacted] and request fabric samples and have them sent directly to my house.Today is 5/13/15, a month later, and I still don't have fabric samples. I called Blind Corners on 5/4/15 @ 1 p.m. about the samples. There was no answer so I left a message. No call back. I called 5/5/15 @ 4 pm. [redacted] answered and said he would have to call [redacted]. He never got back to me as to whether the samples were even ordered or shipped. I called again 5/9/15 - no answer so I left another message. I haven't heard from [redacted], or anyone else at Blind Corners.Extremely poor business practice and customer service.Desired Settlement: I want my deposit returned and the ill-fitting blinds removed. I don't want to do any further business with Blind Corners.

Business

Response:

Hi [redacted],I would like to complete your project. Please come to the store to choose another fabric. [redacted] updated their roman shades fabrics recently and the fabrics I had ordered to be sent to your home are not available. Once you choose another fabric we can have the shade remade so the trim does not show. If you want the same fabric that you originally choose please let me know so I can have it remade and rushed. Once the roman shade is replaced at the correct width the balance of $853.23 will be due. If you don't want the shade remade we will credit you the amount due and we can both move on.Please keep in mind that you choose the fabric and we are willing to replace it with a different fabric at no additional cost to you. Our store is open Monday - Saturday 9:00 to 5:00.

Review: On 11/30/15 I went into Blind Corners to order 5 new valances for broken ones on some of my Hunter Douglas blinds. I brought two of the broken one in which I left at their request so they cold have the exact measurements to order correctly. Paid Blind Corners $282.99 on my VISA and was told I would have them in 7-10 days. I was out of town and when I returned on 12/11/15 I had not received a call from Blind Corners that they had arrived so I went to the store to inquire. The Son of the owners who I purchased these from on 11/30 said something about the measurments wert right and wanted his dad to come to my house to measure. I said ok and the dad came to my home on 12/21 and did not measure but did ask for another broken valance I had which I gave him and he said they would be ordered that day and he would have them shipped directly to me from Hunter Douglas which I was ok with. Nothing ever arrived. Numerous calls 5)into the store I got promises they would call Hunter Douglas and call me back. That never happened...never a call back. Finally on 1/21/16 after them not even answering my calls any longer I go to the store and ask the same guy "where are my valances"?. He says Hunter Douglas said they shipped. I said ok lets get them on the phone and get a tracking number. He then calls his dad and I can her the dad say "tell him I'll call him back after my meeting"...he never does. I am out $282.99 and they will do nothing to fill my order let alone find out its status. I personally feel they never placed the order and are giving me the run around. I will not give them my CC to get a refund because I don't trust them that they will run a credit...my luck they will run another $282.99 charge.

This company in all my years has the worst customer service, issue resolution and follow up I have ever seen. So at this point I am out $282.99 AND they have three of my valances they never returned.

I feel they have stolen my $282.99 and they don't care.Desired Settlement: I would like them to order and have delivered or for pick up in there store the 5 Hunter Douglas valances I paid for on 11/30/15. I would also like them to reach out to me via phone on exactly how and when this is going to happen.

Consumer

Response:

Hello, today I received the items I ordered from this business (Blind Corners)and I now consider this matter closed. Thanks to the Revdex.com for your help.Regards[redacted]

Review: We made a purchase of a Luminette privacy sheer with powerglide on 7/12/13. Part of decision to purchase was based on the fact that, according to Blind Corners, Hunter Douglas was giving rebates for such purchases. In fact, Blind Corners had notices of these rebates prominently displayed throughout the shop. We requested the rebate form and were told that Blind Corners had submitted it for us and it would take about 6 weeks. By late August, the draperies were finally in. The installation was delayed by an additional 2 weeks due to a mismeasurement of the cord for the draperies and the need to wait for Hunter Douglas to send a new one. On Sept. 12, we received a letter from Hunter Douglas stating the purchase had occurred outside of the timeframe for the rebate. We immediately contacted Blind Corners and emailed them a copy of the letter. They indicated they would immediately contact Hunter Douglas as that was inaccurate. By Oct, we were told Blind Corners was getting this corrected. On Oct 24, we received an email that Blind Corners should have an answer back in a few days. On Nov 26, we emailed Blind Corners to let them know we had heard nothing. On Dec 2, we heard from Blind Corners they were working on and Hunter Douglas assured them it will be taken care of soon. On Dec 4, Blind Corners notified us that Hunter Douglas was processing the rebate. Stated it will take a little longer..not much. A second email that day stated Blind Corners takes this seriously. This will be tended to completely.Dec 10- received an update email from Blind Corners that the rebate was still being worked on.Jan 12- Contacted Blind Corners again about the delay and was told the rebate processing was completed. A cashiers check will arrive in 10 days-2 weeks.Feb 1- Have received nothing. Who do we feel is responsible? Both Hunter Douglas and Blind Corners. We feel that Blind Corners should not have been advertising a rebate if that advertisement was not accurate, and, while Hunter Douglas should have been responsive to this, the ultimate responsibility lay with the merchant. Their promise to tend to it completely should have been their word. It was not. Would we ever use Blind Corners again after thisNO. If any one else is going to use them, get EVERYTHING in writing..including any promised rebates, BEFORE you agree to any purchases. However, that wont help with delays in installation.Desired Settlement: Rebate, as promised.

Business

Response:

Consumers are responsible for submitting mail in rebate forms directly to Hunter Douglas. At the time they purchased the drape we mailed them the rebate form. Hunter Douglas did not receive the form. The rebate form specifically states that Hunter Doulas or the dealer is not responsible should the form not be received at Hunter Douglas. In addition, Hunter Douglas provides on its website a 800 number and you are also able to check on the status of the rebate there. The clients could have checked the status at any time and could have determined that the rebate has not been processed.

Review: Has installed shuttlers in a bedroom window making it impossible to open the window, left with broken handle, never fixed.

[redacted] installed shutters in my home, the installation required several re-do, as the shutters made it impossible to open and close my window do the ways the shutters where installed. he has yet to correct a bedroom window which you can no longer unlatch and keeps setting off my house alarm. I am worried that in case of fire I will be trapped in my bedroom. He does not return my phone calls. I have given him since April 2013 to correct the problem. He broke the lock on the window as well and I feel unsafe in a neighbor with a lot of break ins and theft. This causing be great distress. I live in a new housing developement neighbors suffered the same problems with Mr. [redacted]. He is not equipped to do business. Several of my neighbors had some else finish the job correctlyDesired Settlement: If Mr. [redacted] can not correct the problem which I believe he can not, I would like the problem resolved by someone else at Mr. [redacted] expense.

Business

Response:

Company States: We took care of her concerns and she paid for the job. Manufracture put in a window that didn't work with our shutter. Either way we had paid to have the widow fixed. This concern had nothing to do with our product but we still took care of the consumer.