Blind & Shutter Warehouse of the Carolinas, Inc

Blind service not completed, but has been paid in full.8/26/14 ordered blinds for my home. 10/7/14 blinds are installed yet one window was not serviced. Pete claimed he would be back in 2 weeks because he forgot to measure. I have left multiple voicemails since that time and he will not return my calls.Desired SettlementI would like my blinds to be installed so the missing window will match the remaining in the home. If not, I would like a full refund.

Company failed to return multiple phone calls of mine regarding problems with blinds that had been installed in my house.I purchased [redacted] 29 sets of blinds from Blind and Shutter Warehouse on 11/14/11 for a total cost of $4289.22. Within a month or 2 of having the blinds installed, I had to have the company come out to my house to fix some issues (some blinds not hung evenly, some blinds wouldn't stay down completely). I remember at that time that the company was not as responsive to my concern as I would have liked; it took multiple phone calls to get them to respond. However, they did finally have the [redacted] rep come to the house and look at the blinds I had put over French doors and fix them. The owner of Blind and Shutter Warehouse did rehang several of those blinds that were not hung evenly. I also at that point mentioned that some of the other blinds through-out the house would not go up or down easily. They told me it was user error and showed me the proper way to raise and lower the blinds. To this day, some of the remaining blinds through-out the house still do not go up and down easily. A few times over the years since installation, I attempted to make phone calls to the company to report continuing concerns with performance of some of the blinds. The owner of the company does not usually return phone calls. I also tried to go to the physical store but the location no longer exists, and the owners did not make it clear that they had moved their business to their house. I didn't aggressively try to continue to leave messages for the owners. However, on 10/13/14, I noted the blinds continued not to perform optimally, so I reached out to the owner no less than 5 times (last phone call was yesterday 10/27/14) to get assistance. He said since they had moved locations, they were having trouble finding my file. He indicated that he would come to my house to look at the blinds, but he would probably have to have the [redacted] rep from Charlotte, NC come to the house to evaluate the situation and figure out what to do. My last actual conversation with the owner was 10/20/14. I asked him specifically to update me with what was going on, and when I could expect the [redacted] rep would come to our house. As of 10/24/14, I hadn't gotten an update, so I left a message asking the owner to call me. I called him again and left a message 10/27/14 to let him know I had contacted the manufacturer of the blinds to find out what recourse I have. [redacted] recommended I take the blinds to a factory authorized repair center to have them look at the blinds and do whatever warranty work is necessary. My frustration stems from the fact that it is very difficult to communicate with the owner of this company since he rarely returns phone calls. Also, he doesn't follow through on his end where he says he'll get back to me and take a look at the blinds to see how they need to be fixed. I have had trouble ever since I started dealing with this company about their return of phone calls. Also, I have had issues with some of their products since installation. They told me I wasn't raising/lowering the blinds correctly. However, it doesn't take a rocket scientist to do that. I think this business' customer service is horrible and they didn't help me with some of the concerns that I had with my blinds since they were first installed.Desired SettlementI just want my blinds to be working properly.Business Response We have talked to the consumer and he has found a local vendor who can repair the blinds.We attempted to have a manufacturing rep from Charlotte to come up and try to repair the blinds at the consumers home. The rep could not come up in a timely basis and teh only alternative was to remove the blinds and return to the factory. The consumer felt like too much time had passed and they could get the blinds repaired themselves. We apologized and offerred to help if their plan didn"t work.

I purchased and paid for custom blinds totaling $2165.96. Two blinds are still missing and dealer will not return any of my many phone call msgs.I purchased 29 custom blinds from Blind and Shutter Warehouse on 8/12/14. The total amount was $2165.96. I was required to pay a deposit of $1300 on 8/12/14 (check# [redacted]). [redacted] (the owner) stated it would take 3 weeks for the blinds to be delivered from the manufacturer located in TX. After 3 weeks passed I called [redacted] several times and left several messages via the main#'s [redacted] and his mobile# [redacted] inquiring about the status of the blinds. During this period there was no communication (phone calls, emails, text, etc...) with any updates. For 2 months I continued to call all phone and cell numbers I had listed for the company and finally [redacted] called (after I left a nasty message expressing my frustration with the lack of communication) and he informed me that my blinds were on back order, etc...I explained I didn't have a problem with them being on back order however I did expect better communication moving forward. Finally my blinds had arrived and were installed on 10/4/14 by [redacted] and his wife. I paid the remaining balance of $865.96 (check# [redacted]) when he arrived. He stated his installer was a fire fighter, was taking some exam/test and that he & his wife would do the install. All blinds were installed successfully with the exception of the 2 set of blinds located in one of my upstairs bedrooms. The 2 blinds that were installed were too short. [redacted] stated that he wrote down the wrong measurements for this particular bedroom, he would have to re-order, and it would take another 3 weeks to receive the blinds. After being extremely frustrated with the entire process, I had no other choice but to wait till the replacement blinds arrived. Once again after waiting another 3 weeks, I called both main numbers however this time they were no longer in service. I called [redacted]'s cell# and left several messages inquiring about my replacement blinds and still no communication. After waiting 4-5 weeks [redacted] finally called and stated that a lot has gone on in his life since he installed my blinds (he sold the company, medical issues, etc...). [redacted] stated that the blinds would be ordered and he would give me an estimated date of arrival the following week. Once again still no communication the following week from [redacted] concerning my blinds and I left several more messages. I have paid for these custom blinds in full, I'm short 2 blinds, the company and owner will not return any of my calls, and I feel ripped off!Desired SettlementI am seeking a refund of $122.91 for 2 sets of blinds that were paid in full which I never received.

We ordered shutter from this company, made a $2,000 down payment, and never received the product. Purchase date 8/20/14Credit card charged 8/22/14Delivery was supposed to be six to eight weeksNumerous calls have been made and the owner will not return our calls. His cell number is [redacted] and it is still active. Desired SettlementWe would like our down payment of $2,000 returned.

Complaint$3000 order of blinds. $1940 deposit on 8/28 for delivery in 4-6 weeks. Many excuses (!), poor/no communication, no date for install yet.Ordered approx $3000 in blinds for home on August 28 to be installed 4-6 weeks. Provided deposit of $1940 by check that day. Have not gotten blinds yet nor a date for installation. [redacted] kept putting me off for installation date (not sure when he ordered them) said that installer was in fireman training, then sick, [redacted]'s [redacted] in hospital. Around Oct 23, told blinds not delivered because truck in accident in Salisbury and driver hurt [redacted]. Then told truck contents being reviewed and need to get repaired, then NOTHING - no communication on plans to install blinds. Called for updates 3 times since the "accident" and have gotten no response. Need blinds by Thanksgiving since relatives are visiting.Desired SettlementImmediate refund of $1940 deposit. Will take business elsewhere.

Order placed for plantation shutters in May 2014 and deposit made with a credit card. Since then unable to contact them about delivery or refund.On May 14, 2014 we contacted Blind and Shutter Warehouse to schedule an appointment to measure windows for purchase of plantation blinds. Mr. [redacted] came out that same afternoon to measure. We have used this business before - 3 times since 2008 and have not had any problems. Mr. [redacted] completed an order form and collected half of the total equaling $835 which was put on a credit card. That transaction was posted to our credit card on 05/14/2014. Mr. [redacted] informed as at that time that delivery was running a little longer than usual and instead of 3 weeks it would most likely be 6 weeks and that he would call us when the shutters were in. After waiting 7 weeks, we began calling the business number and listened to a message that said the business location was closed(the address on Capital Blvd in Raleigh) but we could leave a message and our call would be returned. We did not hear from them and after a few days, even the message was no longer on the business phone number. The phone just rings continuously and with no voice mail. It would seem that they have gone out of business and we have no way to contact them. WE would like to have our deposit back or a credit to our credit card. Unfortunately for us, we were not given or have misplaced the invoice for this order - however we do have the credit card statement showing the posting of $835 from Blind and Shutter Warehouse . The address was 5710 Capital Blvd. Raleigh, NC XXXXX XXX-XXX-XXXX[redacted] and his wife [redacted] were the only two employees that we ever did business with since 2008Desired SettlementIdeally we would like to have the shutters since they would match the others that we have purchased from them, however under the circumstances I not sure I would trust that they would be delivered or installed. A complete refund 0f $835 would settle this matter.Business Response I have responded to the customer that we sgree the delivery time is excessive and that various personal problems and health issues have compounded our ability to expedite the orders. The customer is aware of the current progress of the shutters and has been made aware of our desire to install and complete the order as soon as they arrive.Consumer Response After receiving a call from Mr. [redacted], we agreed to wait until August 13th when he indicated that the shutters should be in and schedule an installation date. We did not discuss a refund as we would prefer to have the shutters, but will pursue that avenue if the shutters are not delivered and installed in a timely manner.

I bought some plantation shutters from The Blind & Shutter Warehouse on August 27th. I have the receipt showing the amount I left for deposit of $700 and I paid in CASH. The shutters were supposed to be in in 6-8 weeks. It has now been 12 weeks and I can not get in touch with the owners, [redacted] & [redacted]. I have emailed and called and left several messages. The cell phone number I have doesn't have a message on it. I recently did a background check to locate their home address and came up with the address I am providing you. I would either like my shutters ASAP or a full refund obviously. Desired SettlementShuttles & refund