Blinds To Go

From: Ernest M [redacted] arial, sans-serif;">< [redacted] @blinds-to-go.com>Date: Thu, Jun 25, at 9:PMSubject: Blinds To Go : Case [redacted] : responseTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: Youssef S [redacted] < [redacted] @blinds-to-go.com> [redacted] The Revdex.com Dear [redacted] In response of the complaint identified [redacted] , here is our version of the situation 1-September 2007, the customer purchased Cellular Shades, [redacted] ¾ Sand (original order number [redacted] ) at one of our stores in Fredericksburg; that store is closed now 2-June 2013, almost six years later, customer contacted one of our stores in Springfield regarding damaged blindsOur people asked her to bring the shades to the store so that we can inspect them and figure out the type of defectsIn fact the blinds were brought to the store by an independent contractor referred to the customer by usThe fabric of the blinds was in bad condition apparently affected by water; in addition to that two of them had the mechanism brokenOur people at that time told her and shown that the shades had water damage and were in a very bad conditionTherefore the customer got aware that only the mechanism was covered by our lifetime warranty because the issue related to the fabric was not a manufacturing defectThe material has been affected by an external element that Blinds To Go cannot control This is the reason why only the mechanism of the two blinds was fixed (repair order number [redacted] )Also they offered to the customer a kind of discount for replacing the shades and she was not interested to that3- May 2015, the customer made some comments to our website that were forwarded to the store’s manager at Springfield, KhadiN [redacted] for following up with the customerThese are customer’s comments: ‘I have been purchasing blinds from Blinds-since I have your product in two of my rental properties and in my primary residenceHowever, the blinds I purchased in for my primary residence have a major defect in which you all state is not covered in my warrantyBasically I was told by the Springfield Virginia store that the defect was caused by meThe pleaded shades are caving in on the sides and has dents in the middleThey look horrible! So today, I start with ending my year relationship with Blinds to Go by contacting [redacted] I am highly disappointed in the customer service I have received from your company after all these years of loyaltyWhen I have guests, they look at my blinds - saying ugh what happen and where did you purchase those blindsI say Blinds to Go, never use them, they do not back there product.’ 4- Also this is another email that the customer sent to the store’s manager on May 2015: ‘MsN [redacted] I came in your store yesterday and spoke with MsVanessa P [redacted] regarding my damaged blinds I brought this issue to you all's attention in and was told the damage was not covered under warranty because it appeared the blinds were damaged by waterBecause the blinds are located in my family room, I have the misfortune of looking at them on a daily basis, and they look horrible! So much so, that I called [redacted] to come give me an estimate to replace The [redacted] Consultant said he would love to have my business but could not in good consensus take my money due to a manufacturer default He stated he had been in the blind busy for years and that the problem was due to the glue shrinkingAs I stated earlier, you all wanted to blame me for the problem back in I spent unecessary time and money to have the blinds taken down, brought to the show and put back up This is unacceptable! I expect Blinds to go to make this issue right! If you all continue to refuse, I will have no other choice but to seek legal representation I can be reached at ###-###-####.’ 5- After analysing the situation again, the store’s manager contacted the customer and reminded her the conversation they had with her in June Khadireminded the customer that the defect in the material is not a manufacturing defect and it is not covered by the warranty and as they discussed before, we will not make new shades at no chargeThe customer said that a [redacted] Consultant told her the glue on the shades is shrinking and that is what is causing the issues and Khadianswered her that the shades were examined and it was clear that the issue was caused by water damageEven there were stains on the fabric and mold and mildewAt that point the customer said that she will contact the Revdex.com We are still convinced that the issue related to the fabric is not a manufacturing defect and it is not covered by our lifetime warrantyHowever in order to help the customer we are still open to offer 50% discount on new shades if she wants to replace the damaged ones Trusting this is satisfactory, we will be waiting next communication of Revdex.com Best regards Ernest M [redacted] Business Support Analyst Blinds To Go IncMontreal Store Support Centre Saint-Joseph Blvd East Montreal (Quebec) H1X 1WTel: ###-###-#### ext.: Fax: ###-###-#### [redacted] @blindstogo.com

Sorry for the delay responding, I had to make verification with our services department.This matter is settled prior the date of the filing of the present complaint, we do no understand why the complaint was filedIf you require more information, do not hesitate to contact us.The priority of Blinds To Go is the client complete satisfaction.Blinds To Go [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] [redacted] *** [redacted] Yes, Blinds to go did contact me They came and replaced the blinds I am pleased Thank you for your help Complaint resolved Sincerely, [redacted]

Yes Some are and some are not

From: Ernest M***< [redacted] @blinds-to-go.com>Date: Thu, Jun 25, at 9:PMSubject: Blinds To Go : Case [redacted] : responseTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: Youssef S [redacted] < [redacted] @blinds-to-go.com> [redacted] The Revdex.com Dear *** [redacted] In response of the complaint identified [redacted] , here is our version of the situation1-September 2007, the customer purchased Cellular Shades, [redacted] ¾ Sand (original order number [redacted] ) at one of our stores in Fredericksburg; that store is closed now2-June 2013, almost six years later, customer contacted one of our stores in Springfield regarding damaged blindsOur people asked her to bring the shades to the store so that we can inspect them and figure out the type of defectsIn fact the blinds were brought to the store by an independent contractor referred to the customer by usThe fabric of the blinds was in bad condition apparently affected by water; in addition to that two of them had the mechanism brokenOur people at that time told her and shown that the shades had water damage and were in a very bad conditionTherefore the customer got aware that only the mechanism was covered by our lifetime warranty because the issue related to the fabric was not a manufacturing defectThe material has been affected by an external element that Blinds To Go cannot control This is the reason why only the mechanism of the two blinds was fixed (repair order number [redacted] ).Also they offered to the customer a kind of discount for replacing the shades and she was not interested to that.3- May 2015, the customer made some comments to our website that were forwarded to the store’s manager at Springfield, KhadiN [redacted] for following up with the customerThese are customer’s comments: ‘I have been purchasing blinds from Blinds-since I have your product in two of my rental properties and in my primary residenceHowever, the blinds I purchased in for my primary residence have a major defect in which you all state is not covered in my warrantyBasically I was told by the Springfield Virginia store that the defect was caused by meThe pleaded shades are caving in on the sides and has dents in the middleThey look horrible! So today, I start with ending my year relationship with Blinds to Go by contacting [redacted] I am highly disappointed in the customer service I have received from your company after all these years of loyaltyWhen I have guests, they look at my blinds - saying ugh what happen and where did you purchase those blindsI say Blinds to Go, never use them, they do not back there product.’4- Also this is another email that the customer sent to the store’s manager on May 2015:‘MsN**I came in your store yesterday and spoke with MsVanessa P [redacted] regarding my damaged blinds I brought this issue to you all's attention in and was told the damage was not covered under warranty because it appeared the blinds were damaged by water.Because the blinds are located in my family room, I have the misfortune of looking at them on a daily basis, and they look horrible! So much so, that I called [redacted] to come give me an estimate to replace The [redacted] Consultant said he would love to have my business but could not in good consensus take my money due to a manufacturer default He stated he had been in the blind busy for years and that the problem was due to the glue shrinking.As I stated earlier, you all wanted to blame me for the problem back in I spent unecessary time and money to have the blinds taken down, brought to the show and put back up This is unacceptable! I expect Blinds to go to make this issue right! If you all continue to refuse, I will have no other choice but to seek legal representation I can be reached at ###-###-####.’ 5- After analysing the situation again, the store’s manager contacted the customer and reminded her the conversation they had with her in June Khadireminded the customer that the defect in the material is not a manufacturing defect and it is not covered by the warranty and as they discussed before, we will not make new shades at no chargeThe customer said that a [redacted] Consultant told her the glue on the shades is shrinking and that is what is causing the issues and Khadianswered her that the shades were examined and it was clear that the issue was caused by water damageEven there were stains on the fabric and mold and mildewAt that point the customer said that she will contact the Revdex.comWe are still convinced that the issue related to the fabric is not a manufacturing defect and it is not covered by our lifetime warrantyHowever in order to help the customer we are still open to offer 50% discount on new shades if she wants to replace the damaged onesTrusting this is satisfactory, we will be waiting next communication of Revdex.com Best regardsErnest M***Business Support AnalystBlinds To Go Inc.Montreal Store Support CentreSaint-Joseph Blvd EastMontreal (Quebec) H1X 1W6Tel: ###-###-#### ext.: 1406Fax: ###-###-#### [redacted] @blindstogo.com

To whom it may concerns,
The client was contacted and the misunderstanding was resolvesWe always ascertain that our customer get complete satisfaction

April 27, 2018The blind was repaired in a period for such repair. We tried to contact the customer many times without success to advise repair was complete and blind was ready. The situation was clarified with *** *** and he picked up the repaired blind. This matter was
resolved to the satisfaction of the client. If you need further information, do not hesitate to let us know. Satisfaction of our clientele is really important for Blinds To Go (U.S.) Inc.Blinds To Go (U.S.) Inc.Lynda T.Director, Legal Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] 
[redacted]...

**
[redacted]
Yes, Blinds to go did contact me.  They came and replaced the blinds.  I am pleased.  Thank you for your help.  Complaint resolved.
Sincerely,
[redacted]

From: Ernest M[redacted]<[redacted]@blinds-to-go.com>Date: Thu, Jun 25, 2015 at 9:51 PMSubject: Blinds To Go : Case [redacted]: responseTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: Youssef S[redacted] <[redacted]@blinds-to-go.com>[redacted]The Revdex.com Dear [redacted]...

[redacted]In response of the complaint identified [redacted] , here is our version of the situation. 1-September 2007, the customer purchased 8 Cellular Shades, [redacted] ¾  Sand (original order number [redacted]) at one of our stores in Fredericksburg; that store is closed now. 2-June 2013, almost six years later, customer contacted one of our stores in Springfield regarding 8 damaged blinds. Our people asked her to bring the shades to the store so that we can inspect them and figure out the type of defects. In fact the  blinds were brought to the store by an independent contractor referred to the customer by us. The fabric of the blinds was in bad condition  apparently affected by water; in addition to that two of them had the mechanism broken. Our people at that time told her and shown that the shades had water damage and were in a very bad condition. Therefore the customer got aware that only the mechanism was covered by our lifetime warranty because the issue related to the fabric was not a manufacturing defect. The material has been affected by an external element that Blinds To Go cannot control.  This is the reason why only the mechanism of the two blinds was fixed (repair order number [redacted]).Also they offered to the customer a kind of discount for replacing the  8 shades and she was not interested to that.3- May 2015, the customer made some comments to our website that were forwarded to the store’s manager at Springfield,  Khadija N** for following up with the customer. These are customer’s comments: ‘I have been purchasing blinds from Blinds-to-Go since 2003. I have your product in two of my rental properties and in my primary residence. However, the blinds I purchased in 2007 for my primary residence have a major defect in which you all state is not covered in my warranty. Basically I was told by the Springfield Virginia store that the defect was caused by me. The pleaded shades are caving in on the sides and has dents in the middle. They look horrible! So today, I start with ending my 12 year relationship with Blinds to Go by contacting [redacted]. I am highly disappointed in the customer service I have received from your company after all these years of loyalty. When I have guests, they look at my blinds - saying ugh what happen and where did you purchase those blinds. I say Blinds to Go, never use them, they do not back there product.’4- Also this is another email that the customer sent to the store’s manager on May 28 2015:‘Ms. N**I came in your store yesterday and spoke with Ms. Vanessa P[redacted] regarding my damaged blinds.  I brought this issue to you all's attention in 2013 and was told the damage was not covered under warranty because it appeared the blinds were damaged by water.Because the blinds are located in my family room, I have the misfortune of looking at them on a daily basis, and they look horrible!  So much so, that I called [redacted] to come give me an estimate to replace.  The [redacted] Consultant said he would love to have my business but could not in good consensus take my money due to a manufacturer default.  He stated he had been in the blind busy for 20 years and that the problem was due to the glue shrinking.As I stated earlier, you all wanted to blame me for the problem back in 2013.  I spent unecessary time and money to have the blinds taken down, brought to the show and put back up.  This is unacceptable!  I expect Blinds to go to make this issue right!  If you all continue to refuse, I will have no other choice but to seek legal representation.  I can be reached at ###-###-####.’ 5- After analysing the situation again, the store’s manager contacted the customer and reminded her the conversation they had with her in June2013.  Khadija reminded the customer that the defect in the material is not a manufacturing defect and it is not covered by the warranty and as they discussed before, we will not make new shades at no charge. The customer said that a [redacted] Consultant told her the glue on the shades is shrinking and that is what is causing the issues and Khadija answered her  that the shades were examined  and it was clear that the issue was caused by water damage. Even there were stains on the fabric and mold and mildew. At that point the customer said  that she will contact the Revdex.com. We are still convinced that the issue related to the fabric is not a manufacturing defect and it is not covered by our lifetime warranty. However in order to help the customer we are still open to offer 50% discount on new shades if she wants to replace the damaged ones. Trusting this is satisfactory, we will be waiting next communication of Revdex.com.  Best regardsErnest M[redacted]Business Support AnalystBlinds To Go Inc.Montreal Store Support Centre3510 Saint-Joseph Blvd EastMontreal (Quebec) H1X 1W6Tel: ###-###-#### ext.: 1406Fax: ###-###-####[redacted]@blindstogo.com

Yes Some are and some are not.

Sorry for the delay responding, I had to make verification with our services department.This matter is settled prior the date of the filing of the present complaint, we do no understand why the complaint was filed. If you require more information, do not hesitate to contact us.The priority of Blinds...

To Go is the client complete satisfaction.Blinds To Go [redacted]

Revdex.com:At this time, I have not been contacted by Blinds To Go regarding complaint ID [redacted].Sincerely,[redacted]

From: Ernest M[redacted]
arial, sans-serif;"><[redacted]@blinds-to-go.com>Date: Thu, Jun 25, 2015 at 9:51 PMSubject: Blinds To Go : Case [redacted]: responseTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: Youssef S[redacted] <[redacted]@blinds-to-go.com>
[redacted]
The Revdex.com
 
Dear [redacted]
In response of the complaint identified [redacted] , here is our version of the situation.
 
1-September 2007, the customer purchased 8 Cellular Shades, [redacted] ¾  Sand (original order number [redacted]) at one of our stores in Fredericksburg; that store is closed now.
 
2-June 2013, almost six years later, customer contacted one of our stores in Springfield regarding 8 damaged blinds. Our people asked her to bring the shades to the store so that we can inspect them and figure out the type of defects. In fact the  blinds were brought to the store by an independent contractor referred to the customer by us. The fabric of the blinds was in bad condition  apparently affected by water; in addition to that two of them had the mechanism broken. Our people at that time told her and shown that the shades had water damage and were in a very bad condition. Therefore the customer got aware that only the mechanism was covered by our lifetime warranty because the issue related to the fabric was not a manufacturing defect. The material has been affected by an external element that Blinds To Go cannot control.  This is the reason why only the mechanism of the two blinds was fixed (repair order number [redacted]).
Also they offered to the customer a kind of discount for replacing the  8 shades and she was not interested to that.
3- May 2015, the customer made some comments to our website that were forwarded to the store’s manager at Springfield,  Khadija N** for following up with the customer. These are customer’s comments: ‘I have been purchasing blinds from Blinds-to-Go since 2003. I have your product in two of my rental properties and in my primary residence. However, the blinds I purchased in 2007 for my primary residence have a major defect in which you all state is not covered in my warranty. Basically I was told by the Springfield Virginia store that the defect was caused by me. The pleaded shades are caving in on the sides and has dents in the middle. They look horrible! So today, I start with ending my 12 year relationship with Blinds to Go by contacting [redacted]. I am highly disappointed in the customer service I have received from your company after all these years of loyalty. When I have guests, they look at my blinds - saying ugh what happen and where did you purchase those blinds. I say Blinds to Go, never use them, they do not back there product.’
4- Also this is another email that the customer sent to the store’s manager on May 28 2015:
‘Ms. N**
I came in your store yesterday and spoke with Ms. Vanessa P[redacted] regarding my damaged blinds.  I brought this issue to you all's attention in 2013 and was told the damage was not covered under warranty because it appeared the blinds were damaged by water.
Because the blinds are located in my family room, I have the misfortune of looking at them on a daily basis, and they look horrible!  So much so, that I called [redacted] to come give me an estimate to replace.  The [redacted] Consultant said he would love to have my business but could not in good consensus take my money due to a manufacturer default.  He stated he had been in the blind busy for 20 years and that the problem was due to the glue shrinking.
As I stated earlier, you all wanted to blame me for the problem back in 2013.  I spent unecessary time and money to have the blinds taken down, brought to the show and put back up.  This is unacceptable!  I expect Blinds to go to make this issue right!  If you all continue to refuse, I will have no other choice but to seek legal representation.  I can be reached at ###-###-####.’
 
5- After analysing the situation again, the store’s manager contacted the customer and reminded her the conversation they had with her in June2013.  Khadija reminded the customer that the defect in the material is not a manufacturing defect and it is not covered by the warranty and as they discussed before, we will not make new shades at no charge. The customer said that a [redacted] Consultant told her the glue on the shades is shrinking and that is what is causing the issues and Khadija answered her  that the shades were examined  and it was clear that the issue was caused by water damage. Even there were stains on the fabric and mold and mildew. At that point the customer said  that she will contact the Revdex.com.
 
We are still convinced that the issue related to the fabric is not a manufacturing defect and it is not covered by our lifetime warranty. However in order to help the customer we are still open to offer 50% discount on new shades if she wants to replace the damaged ones.
 
Trusting this is satisfactory, we will be waiting next communication of Revdex.com.
 
 
Best regards
Ernest M[redacted]
Business Support Analyst
Blinds To Go Inc.
Montreal Store Support Centre
3510 Saint-Joseph Blvd East
Montreal (Quebec) H1X 1W6
Tel: ###-###-#### ext.: 1406
Fax: ###-###-####
[redacted]@blindstogo.com

The case is closed, we confirmed with the client, she received $40 dollars back from the Installer.
Regards
BLINDS TO GO (U.S.) INC.
Lynda T[redacted], Director, Legal Affairs
###-###-####* ex : [redacted]

Horrible customer service. They send the wrong product. They never follow up on issues and never seem to acknowledge they did anything wrong. I've been trying to get an issue resolved for almost 2 months now and have spoken to management which is no help. I have never seen customer service this bad. Would never shop here again.

Review: The problem starts a year ago. And was two-fold. I purchased them on a day with no sale. The NEXT day there was a buy 1 get 1 sale which they would not honor when I came to pick them up. I got over that and brought my blinds home VERY disappointed. After putting them up 2 weeks later they broke. The shades dropped from the top of the shade base leaving my apartment in constant daylight. The customer service and staff was completely rude about it. After I got them back things were fine. Until a week ago when the blinds broke AGAIN. This time I refuse to drop them off due to being unable to walk from surgery and called for them to send me a replacement. I spoke to someone who said they would send an installer today (Tuesday). I called when no one showed up and they said sorry we have no record of this. They will not send new blinds and they said they can fix the ones I have which would leave me without blinds for several days yet neither has happened. They never call you back they never seem to have an answer for your question and they constantly have no clue what is going on.Desired Settlement: They provide me with new blinds!

Business

Response:

Sorry for the delay responding, I had to make verification with our services department.This matter is settled prior the date of the filing of the present complaint, we do no understand why the complaint was filed. If you require more information, do not hesitate to contact us.The priority of Blinds To Go is the client complete satisfaction.Blinds To Go [redacted]

Review: I order blinds from blinds to go (for my living room) and I did not receive what I ordered and they want me to accept a substitute for the valance because what I ordered does not fit. Changing the valances changes the look. Their installer agreed that the valance that I choose does not fit my windows, and he messed up part of it. The blinds themselves are not what I wanted either. I want my money back or totally different blinds. I feel I should not have to settle for something I do not want or like. Especially since it is not what I ordered. I was told that they would be closed from Dec. ** until Jan.*, 2016. I could come in then and talk to them. I was also told that I would have to wait because they are very busy with orders. I've had to call and call and they do not return calls (corp. office) and it takes the store days to return calls or they say they are busy with customers and will get back to me. Their customer service is zero and unprofessional in my book.Desired Settlement: Replacement of different blinds or refund of my money

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]

Yes, Blinds to go did contact me. They came and replaced the blinds. I am pleased. Thank you for your help. Complaint resolved.

Sincerely,

Review: I paid in full for motorized blinds for 7 windows on Jan. [redacted], 2016. Blinds To Go sent an installer to measure my windows for the blinds, which was done wrong. Three weeks later on Jan. [redacted] they sent another installer to my house with the blinds who informed me that the measurements were not accurate and that I could not have these blinds installed. I called the Patchogue store right away to find out what my options were. I was told by the salesperson that the store manager Nicole would call me that night or the next day (Friday Jan. [redacted]). No one called the whole weekend. I called them again on Monday Feb. *, 2016, and was told that the store manager was not working. I called the Blinds To Go Customer Service and was told that someone would call me back that day. No one called. I called again on Tuesday, Feb. * to speak with the store manager Nicole and was told that she "just stepped out". I called back and was told that she "was on another line". She returned my call, but at that point I was already on my way to the store. When I showed up at 4:30pm, Kevin the sales person told me that Nicole was "out to lunch". I was not leaving without a full refund of $3131.75. When Nicole came back to the store, reluctantly she called the [redacted] store to do the refund.

As for the $40 that the installer charged me to measure the windows, Nicole told me that she was not refunding me that money (even though they hired the installer, not me) and that I would have to contact the installer directly to get my money back.Desired Settlement: I had a contract with Blinds To Go for motorized blinds which included FREE measure and FREE installation. The contractor they hired to do the measure charged me $40 which I want refunded to me as soon as possible. When I paid Blinds To Go in full, I had an agreement with the company NOT the contractor that they hire to do their work. It is NOT MY responsibility to seek out a refund from the sub-contractor. It is the responsibility of Blinds To Go to refund my $40.

Business

Response:

The case is closed, we confirmed with the client, she received $40 dollars back from the Installer.RegardsBLINDS TO GO (U.S.) INC.Lynda T[redacted], Director, Legal Affairs###-###-####* ex : [redacted]

Review: I purchased a replacement blind slot for a vertical blind I brought from the store. It cost 8.26 and I had to return to the store to get the blind. the size of the blind was determined by the store records they had on their computer. the blind slot was a half inch smaller then what I had on install. I tried calling the store while I was out doing errands to tell them about the size problem and to correct it but no on answered the phone --I call a few minutes later and once again np one answered so I drove to the store at that point. At this point there is only one salesman on the floor and I had to wait 25 minutes for him to get to me. after looking at the sizes he had on record which stated 71 inches and 72 and a half inches we decide that I would go home and see what the actual measurement was correct. the blind they gave me was 70 and a half inches long so the factory cut it short. I called the store and gave them the correct measurement so they could order the correct size blind. At this point the salesmen told me I had to bring the blind in first to which I replied order the blind and I will bring in the one they gave me when I pick up the new blind. why do I have to go back and forth 8 times to the store for a mistake they made. The salesmen told me he couldn't do that and I asked for a manager of which I got a manager named Nichol who did everything she could to make it seem like they were doing me a favor by replacing a blind I paid for. there was no reason for me to keep going back and forth with this defective blind and the manager even had the audacity to say I had to bring the blind back to the store so they could see if it was short or not to which I replied come to my home and see for yourself and see said she could not its not their policy. The only choice offered was to but a new blind replacement and be charged or bring in the old one and they will replace it . Why do I have to subjected to going back and forth to this store for a 8 dollar item. Why did I have to wait for 25 minutes to speak to someone about the problem because there was only one employee in the store. why wasn't there someone there to answer the phone when you call to tell you to bring the blind in that was too small because they needed it before they could reorder the right size blind slot. They make the mistake and they want me to go running 8 times back and forth to the store for a 8 dollar item along with all my time that is wasted because of their incompetence. If they want to understaff to save money that's their prerogative but it shouldn't cast me time and ware and tear and gas money to my truck to fix their mistakes.Desired Settlement: If I have to go back and forth to the store to get this fixed with all of the time and money I have lost to get this one blind replacement than I would expect the cost of the blind be returned to me and I also want to speak with someone above the manage of the store. The date this problem occurred was on 10/**/15.

Business

Response:

To whom it may concerns,The client was contacted and the misunderstanding was resolves. We always ascertain that our customer get complete satisfaction.

Review: July 15, 2013 To whom this may concern: I wanted to share with you a recent unfortunate experience I had while dealing with subpar customer service so that you may look into the issue and take steps to preclude a recurrence. July 10, 2013: I entered the Blinds to Go store located at [redacted], VA. ###-###-#### to make a request. I arrived with (3) of (4) Blinds to Go mini blinds: (2) bedroom blinds and (1) bay window blind that I had removed from a nearby rental property. The sales associate assisting with my request was [redacted]. I politely asked **. [redacted] to order me the exact same specifics for the blinds presented to her: height, size, color for all (4) blinds. I left the fourth blind at the property as it required the same measurement. **. [redacted] and another coworker informed me that the mini blind color was Pronto White and proceeded to measure the height and width. I passively watched as the Blinds to Go professionals handled my request- assuming my order was being accurately processed. While I could not see the measurement tape from where I was standing, I am fairly certain that **. [redacted] wrote down the height measurements onto the paper order form as 68. Next, **. [redacted] put the order into the computer system. The total paid by my [redacted] for the (4) blinds was $125.84. **. [redacted] advised that my order would be ready in 2 days and handed me the computer receipt for my order and left the paper copy in place near her computer. One reason I selected this store to handle my request was specifically for their business platform and green statement on their Corporate Responsibility page, As responsible members of our community Blinds To Go also believes in promoting environmental responsibility. Blinds To Go has a recycling program where customers can bring in their old blinds and shades which Blinds To Go then either recycles or donates to charity. After the transaction was completed, **. [redacted] asked me if I wanted to recycle the old blinds. She asked me and since I was replacing the mini blinds with newer ones, I said, Sure. July 13, 2013: In preparation for my new tenants, I picked up my order and proceeded to the empty rental property. First, blind I installed was for the bay window and it was correct. I proceeded to install the (3) identical bedroom blinds for the windows; however, I quickly noticed that all (3) identical window blinds were approximately 12+ too short. In this moment, I was so grateful I remembered why I selected this company in the first place and for the Corporate Responsibility motto which was enforced by the Blinds to Go associates. I immediately called and spoke to **. [redacted], informed her of the problem and asked if she had the blinds that I left for recycling from my visit 3 days before. **. [redacted] was reluctant and quickly said, No they were thrown away. **. [redacted] had exhibited a curt tone, and was deficient in concern for her mistake in measurement of my blinds. I was appalled by the subpar customer service, lack of professionalism in handling my concern and that she discarded my blinds after advising they would be recycled.**. [redacted] was not open to being accountable for this mistake. While operating on a tight timeline and schedule- I weighed my options. Unfortunately, I was not able to immediately return to the location due to scheduling issues with the new tenants coming to the property in a few minutes. Thankfully, I had one of the original mini blinds intact and quickly removed it with the plan to return to Blinds to Go on Monday with the hopes of rectifying the measurement issue of my original blinds. July 15, 2013: I returned to the [redacted] store with one remaining original blind and with the order I picked up 2 days earlier requesting they correct their mistake. This was the third time **. [redacted] refused to assist me stating that because I signed the computer receipt she was under no obligation to help me. When I placed my order and picked it up, I assumed it was correct. I am not sure why this location inaccurately measured my blinds, refused to correct their mistake and became dismissive in my attempts to right a wrong.Driven to this point, I was very upset and requested to speak with a Blinds to Go manager. I was rudely greeted with self identified Regional Manager **. [redacted] who came from behind the store and proceeded to argue with me. In another attempt for accountability, I asked **. [redacted] where the handwritten order was located because I believe the mistake was when she entered it into the computer-making it 58 inches vice 68 inches. Conveniently, **. [redacted] shuffled through some papers and could not locate the handwritten order. I see several problems with my Blinds to Go experience: unwilling to admit incorrect measurements, inability to find the handwritten measurement receipts, unwillingness to refund my credit card, accusations of me of bringing in a blind that probably came from somewhere else to say that I was the one who was pulling a scam. I am outraged by the notion that this staff called me a liar and repeated inability and refusal to correct their mistake. I could not believe this experience and decided to record it with my Iphone requesting they confirm that they were dishonest, stealing my money and not giving me what I ordered. **. [redacted] then dialed 911 (a real emergency!) to request the police to remove me from the store. At that point, I took my boxes and left. I have been in customer service for over 20 years and have never been treated as I have in my experience with the [redacted], VA Blinds to Go location. Through research I discovered that most of the Blinds to Go stores in the Washington DC metropolitan area are going out of business and was surprised to find this location in [redacted]. It makes me wonder if other locations are out of business for the lack of professionalism and customer service. When I got hoDesired Settlement: I would like a refund on my [redacted]; I will never walk into this store again.

Business

Response:

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Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,