Bling Dental Products

Complaint: [redacted] I am rejecting this response because your accusations and evidence don't line up with my records, and if you would use common sense you would put in your efforts with [redacted] and not with a customerPlease see below and attachments in response to your document:? I never received notice that you would give me the unit for $40, I was told that if I returned the unit that was shipped, that I would be refunded $40, unless I'm wrong about that, please provide that evidenceI don't feel I should pay twice for a unit and especially for having to put up with everything involving a toothbrush in my medical conditionPlease see aboveI updated my address in enough time before you sent out the second deviceThis shows in my receipt of my assistants (FancyHands) calling and making record that [redacted] said that there was nothing I could do as the receiver, and that it was the responsibility of the SENDERHad I been contacted that a new unit would be sent out to me a year later, I would have updated my address on this website as why would I update my address on a website of a unit I do not own? [redacted] "indicates" a lot of things, but I have evidence in many forms that I dropped off the unit on 1/22/around 2:55pmIt was a Thursday and I did it after my therapist appointment as there is a DROP BOX there, and after I printed off the label that I received, I took it with me dropped it off as it was convenient for me at the timeI'm sure if it came down to it, there are plenty surveillance cameras in the area that could be subpoenaed around that time and show that I dropped it off in my Pearl Blue Dodge Neon with the first letters of the PA license plate: ECZWe more than well know that [redacted] (as you even claimed in one of our exchanges) is not the best shipping provider and often lose packagesI can show the location and receipt of my therapist appointment (Exhibit A), The location of the [redacted] box on the left of the entrance of the location (Exhibit B), a birdseye view of the therapist office to show the location of the box (Exhibit C)On Page of Exhibit D you will see that I say that I received the label and will be dropping it off when I could on 1/14/I had received shoulder surgery on December 6, which is why I wasn't in a real rush and why I returned it a week later(You can look up on [redacted] website to see the location of that box)The label is also included in Exhibit D and a closer look at my computer records (if need be through computer forensics) will show that I printed the labelExhibit G is a closer look at my request of asking what happened to the device as I never received any informationExhibit H showed that I sent it off and what I experienced with ***, but as I stated time and time again, your company (Bling) had no interest and hands were "tied" because they didn't have the unit.? This is why when I found out that a replacement was going to be sent to me I IMMEDIATELY called your offices to get the address changed as [redacted] is a cheaper way of shipping and can not be changed online (I tried) or over the phone (please see previous attachments)I can show you my phone records if you'd like showing outbound calls to [redacted] in February, but I feel this should be enough evidence showing that I sent the unit on 1/22/and wouldn't use a broken device for another several months only to send it back SEVERAL months later as I know that labels and warranties expirePlease see above.Any sensible company would see that the issue is with [redacted] and not with me, yet you've spent this much manpower (as I have too) over a device as I am home on medical leave due to stress and metal toxicity, and used that energy to prove my innocence in a stupid case around a toothbrush that probably only costs $to makeAlso I tried to go to the property today, as I stated I can not get in (it's a locked unit of lofts) and I did not want to commit the act of trespassing and I waited for A HALF HOUR for someone to go in or out of the apartment building in which neither occurred so I couldn't even see if there was a package waiting for me thereI am not in touch with the landlord.If you would like to get in touch with her, I will provide her number.Again, at the end of this, due to the outrageousness of all of this, I will either write a blog about this craziness which may hurt your credentials more as a company that puts the customer first, but I refuse to pay for another unit to a company that has called me a liar, fails to do their due diligence or fails to put the needs of a consumer first.Can we please come to a resolution on this? Just admit that you had the chance to change my address when I called WAY before the unit was even processed, and then told me it was my duty to change the address when I couldn't, and then still haven't called [redacted] or anyone to get your unit returned back to you and I went above and beyond to prove that I was right and I refuse to do so anymore, but you did not handle this right at all.Sincerely, [redacted] ***

From: Aaron Socha [mailto:[email protected]] Sent: Tuesday, March 29, 9:AM To: Stephanie Sudduth Subject: Complaint ID # [redacted] ? ? Hi Stephanie,? ? This March I have been on a dental mission in rural Brazil with our CEOI just returned SundayI don't know why the issue was not resolved in February when it was openedI remember reviewing the case with my customer service manager.? ? This customer did not purchase four unitsShe has received two warranty exchange units well past her original purchase dateThe unit has not even been sold for over a year nowWe honored our warranty exchange policy with her even when we stopped selling the unit.? ? I understand that the customer also has replacement brush heads but we cannot refund brush headsShe purchased a discounted unit and received free shipping and we have replaced her units multiple times without questionThere is nothing further we can do beyond thatWe have invested in her business dramatically more than what she spent through another party to acquire our toothbrushFurther, her last replacement technically did not qualify but we sent it anyway.? ? Thank you for taking time to review this late.? Regards,? Aaron ?

Please review the attachment we sent yesterdayIt is [redacted] 's last letter to us and our response in redI have summarized our offer in the attachment below: 1) We informed the Revdex.com and [redacted] that we were willing to provide a new unit to for $- and we will cover shippingThe unit retails for $This $cost does not even cover our costIt is a compromise we are willing to make.? 2) I cannot send a second free unit and incur the cost to ship it when we already sent a unit to the address she provided to us.? If the unit that we already sent out (and paid to ship) is returned to us by [redacted] then we will refund the $to [redacted] if she accepts our offer to purchase a replacementHowever, if this unit does not come back to us then I hope [redacted] and the Revdex.com can recognize that charging her $for a new unit does not even cover the unit cost - let alone the cost of shipping and the cost of the first unit we already shipped.3) The unit we sent to [redacted] did not arrive to the address she is at now because she did not update her addressShe says it is because so much time passed from the time she sent it back to usShe claims [redacted] lost it.4) [redacted] has indicated that [redacted] did not even mail this unit until almost November, as the tracking indicates, but [redacted] claims [redacted] lost it for a period of about months until it resurfacedHowever, the tracking shows the exact date and time it was dropped and scanned for mailingWe have always tried to support [redacted] 's claim but it is entirely on good faith - especially when all documentation via [redacted] indicates otherwise.? 5) [redacted] contacted us about the new change of address AFTER we mailed the replacement unit to her and she received the shipping confirmation emailThat email was her alert that she had not updated her address with usShe contacted us after the unit shipped and it was out of our control.? To a sensible person everything indicates that [redacted] simply failed to mail her unit until November of last year - months after we provided the return postageI write this because [redacted] scans shows no activity until November (SEE BELOW)We are choosing to believe her claimWe are simply asking that she recognize that we have never once failed to support her warranty claimFurther, we filled it as soon as the unit arrived - almost a year after we approved it.? [redacted] , can you please accept a reasonable compromise, with the understanding that we as a company never failed in our commitment to you, and further that we have only lost financially over this matter? As a director in a small company I cannot in good conscious just ship another free unit to you when not a single event in this chain is our faultIt's not that I am not willing to make concessions - that is exactly what we are doing nowFurther, every single chain of communication with you from our team was polite and in service to youFor you to refer to bad service and rude staff while demanding we pay for errors we did not make is a tall orderAnd yet, rather than saying "no" to your requests we are still willing to assist youI am simply asking that you step back as well and look at this in perspective as we have.? Sincerely,? [redacted] **? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 1/13/- Tuesday8:pmReturn label link emailed to return sender

Complaint: [redacted] I am rejecting this response because:THIS company hasn't responded to any of my phone calls, so they have not tried to help meIf they had, they would have known that besides buying the two complete toothbrush sets, travel sanitizing case and quarterly replacement toothbrush heads for the past 1/years from them that I also bought more complete toothbrush sets from Groupon and LivingSocial (receipts available)I also received the pink Jabra as a giftThat is units that was purchased from their company? I am also now in possession of ANOTHER defective unit that I received from them in NovemberThis unit is covered under warranty as it is newIt was a free unit after receiving consecutive recurring toothbrush heads? This company refuses to answer any of my calls, so now they will not follow through with a current warranty issue.? Sincerely, [redacted]

From: Aaron Socha [mailto:[email protected]] Sent: Tuesday, March 29, 9:AM To: Stephanie Sudduth Subject: Complaint ID # [redacted] Hi Stephanie, This March I have been on a dental mission in rural Brazil with our CEOI just returned SundayI don't know why the issue was not resolved in February when it was openedI remember reviewing the case with my customer service manager This customer did not purchase four unitsShe has received two warranty exchange units well past her original purchase dateThe unit has not even been sold for over a year nowWe honored our warranty exchange policy with her even when we stopped selling the unit I understand that the customer also has replacement brush heads but we cannot refund brush headsShe purchased a discounted unit and received free shipping and we have replaced her units multiple times without questionThere is nothing further we can do beyond thatWe have invested in her business dramatically more than what she spent through another party to acquire our toothbrushFurther, her last replacement technically did not qualify but we sent it anyway Thank you for taking time to review this late Regards, Aaron

Hi *** -
I am looking into this matter on your behalf todayFor now, please note the *** tracking history for record purposes
Thank you
***

Initial Business Response /* (1000, 11, 2015/09/28) */
Mr***,
I have reviewed your complaintInstead of citing discontinued product and providing no service, it is our policy to maintain ongoing service to our customersDespite your brush no longer being sold, we have offered a replacement
However, we do require that you send back the defective unitIf you can do that we will happily send out a new unit to youThat said, in reviewing your history it seemed that you and *** ended things with a fresh bulb sent to you to possibly resolve the matterI see no further outreach from you after thatIf the bulb did not work please return the brush and we will replace it per our policy
Sincerely,
*** ***
*** *** Jul XX XX:XX pm
Dear ***,
Thank you for confirming that for meI was able to manually place an order to have your replacement UV bulb sent out to you at:
*** ***
XXXXX Deer Trail Dr
*** *** XXXXX
Your order number is XXXXXXXXX and you can expect to receive it in 3-business days from when it ships out tomorrow
Have a great rest of the week,
***
PetermJun XX XX:XX am
Please send UV replacement bulb
To Shipping address,
*** ***
XXXXX *** *** Dr
Canton, MI XXXXX
Original Message
From: Our Customer Service & Support Team
To: ***
Sent: Mon, Jun 15:39:-(EDT)
Subject: Re: Your Return Authorization Approval
*** *** Jun XX XX:XX pm
Dear ***,
We did ask for you to verify that those checks have been done with the bulb just to ensure that it couldn't have been resolved with those easy fixes
I am sorry if our communication was confusing
We did state in our response on June 19th that:
If you don't believe that a replacement UV bulb will fix your issue then we can honor a warranty exchange on the entire unit
to try and establish that you were aware of that resolution
I can get your replacement UV bulb shipped out to you however if you just reply back confirming you are still at the shipping address of:
XXXXX *** *** Drive
Canton, MI XXXXX
Thank you,
***
PetermJun XX XX:XX pm
***,
I really must have misunderstood your previous offer made to send out a replacement UV bulbI thought you were requesting me to make sure the bulb was securely plugged in to the stand, and it was
At this time, July 26th, 2015, I would like you to send me a new bulb and put this return on hold until I get a chance to see if that fixes the problemThat could solve a lot of hassle returning the unit
Please advise,
***
Original Message
From: Our Customer Service & Support Team
To: ***
Sent: Fri, Jun 15:11:-(EDT)
Subject: Re: Your Return Authorization Approval
*** *** Jun XX XX:XX pm
Dear ***,
On our website's warranty policy it does state that the customer is required to pay postage to return a defective itemYou can review this information by following the URL of:
http://www.blingdentalproducts.com/faqs/product-warranty-return-refund-policies<...⇄ /> The jager is a discontinued item, but we are still offering to replace your unit with either of our Electric Toothbrushes we do have available
We did offer to send out a replacement UV light bulb to hopefully resolve the issue, and not require to have the entire unit sent back to usHowever, you informed us that you believed the entire base was the issueFurther review of the conversation I did neglect to ask if the unit was still charging? If it is still charging this informs me that your base is in fact functioning and the UV bulb just burnt out and is the only thing that needs replacingWe of course want to honor what you believe will fix the issue, but we still have to follow our warranty policy that is clearly stated on our website
For right now I have notated that you are authorized for a warranty exchange if you decide to return the entire unit back to our warehouse
Thank you,
***
*** *** Jun XX XX:XX am
Ref;
"After days from your original purchase date the customer is required to cover the cost of return shippingYou must send back your entire unit for it to be acceptedThis includes your brush handle charging dock, and charging cord if applicableWe understand the UV light is the only issue but the entire unit must be returned so our manufacturer will accept the warranty exchangeElectronic units will be evaluated by our service centerIf your unit is repairable it will be serviced and shipped back to youIf your unit is not repairable Bling Health & Beauty will cover the cost to reship and replace your unit with a new unitIf a unit is returned and it is functioning it will be returned to you."
Supervisor and or Manager, to whomever this may concern in the BLING TEAM."
"Although you may feel that your warranty policy is totally fair, I find it totally unacceptable...."
Original Message
From: *** ***
To: *** ***
Sent: Tue, Jun 16:32:-(EDT)
Subject: Fwd: Solved Case XXXXX
Forwarded Message
From: Our Customer Service & Support Team
To: ***
Sent: Tue, Jun 10:18:-(EDT)
Subject: Solved Case XXXXX
*** *** Jun XX XX:XX am
Dear ***,
You have been authorized for a warranty exchangePlease read the directions below in their entirety:
After days from your original purchase date the customer is required to cover the cost of return shippingYou must send back your entire unit for it to be acceptedThis includes your brush handle charging dock, and charging cord if applicableWe understand the UV light is the only issue but the entire unit must be returned so our manufacturer will accept the warranty exchangeElectronic units will be evaluated by our service centerIf your unit is repairable it will be serviced and shipped back to youIf your unit is not repairable Bling Health & Beauty will cover the cost to reship and replace your unit with a new unitIf a unit is returned and it is functioning it will be returned to you
Please include your case number XXXXX written on a sheet of paper along with your returnYour serviced unit or replacement BLUE JAG unit will automatically be sent to your default shipping address on fileIf you would like it sent to a different or updated address please include communication of this along with the returnPlease send your return to:
Attn: *** ***
*** ***
*** Eiliff *** *** E
Denver, CO XXXXX
You must ship out your product to be postmarked no later than weeks from todayAlso make sure that you ship your defective unit back in a box, and not a large envelope or bagIf these requirements are not met your warranty exchange will not be accepted
Please let us know if you have further questions
In Good Health,
The Bling Team
PetermJun XX XX:XX am
***,
Thanks for all your helpI have submitted the warranty form for the unit to be exchangedPolicy# XXXXX
The replacement unit that I would like to exchange my JAGER for is;
Jag Ultrasonic UV Toothbrush
I would prefer a BLACK unit (not listed, but shown on your website.)
-OR- a BLUE tooothbrush

Initial Business Response /* (1000, 11, 2015/06/05) */
Dear ***,
I have reviewed your caseI completely agree with youThe issue is covered under warrantyI read your dialogue chain with our customer service agent (our newest team member) and it is crystal clear to me that your unit should
have been replaced right from the start
I also read on 4/that I approved a new unit for shipment to youI'm not sure if you saw that
***, I would also like to extend a personal apology to you because the dialogue back and forth should not have been necessaryIt was a waste of your time and I certainly appreciate and value my own timeI am truly sorryI will also have a free pack of replacement brushes shipped with your new unit
I have also addressed the matter with the agent that assisted youThere was information not relevant to your issue that was sent to you in addition to a clear misunderstanding of our policy
***, although I am sorry that you had to bring this to the Revdex.com, I also appreciate this because it is my goal to always be as proactive as possible to identify any areas where we may lapse in serviceI will meeting with our team Monday to make sure everyone fully understand that parameters of our warranties for all products
Thank you for your business ***
Warm Regards,
*** ***

Please review the attachment we sent yesterdayIt is ***'s last letter to us and our response in redI have summarized our offer in
the attachment below: 1) We informed the Revdex.com and *** that we were willing to provide a new unit to for $- and we will cover shippingThe unit retails for $This $cost does not even cover our costIt is a compromise we are willing to make. 2) I cannot send a second free unit and incur the cost to ship it when we already sent a unit to the address she provided to us. If the unit that we already sent out (and paid to ship) is returned to us by *** then we will refund the $to *** if she accepts our offer to purchase a replacementHowever, if this unit does not come back to us then I hope *** and the Revdex.com can recognize that charging her $for a new unit does not even cover the unit cost - let alone the cost of shipping and the cost of the first unit we already shipped.3) The unit we sent to *** did not arrive to the address she is at now because she did not update her addressShe says it is because so much time passed from the time she sent it back to usShe claims *** lost it.4) *** has indicated that *** did not even mail this unit until almost November, as the tracking indicates, but *** claims *** lost it for a period of about months until it resurfacedHowever, the tracking shows the exact date and time it was dropped and scanned for mailingWe have always tried to support ***'s claim but it is entirely on good faith - especially when all documentation via *** indicates otherwise. 5) *** contacted us about the new change of address AFTER we mailed the replacement unit to her and she received the shipping confirmation emailThat email was her alert that she had not updated her address with usShe contacted us after the unit shipped and it was out of our control. To a sensible person everything indicates that *** simply failed to mail her unit until November of last year - months after we provided the return postageI write this because *** scans shows no activity until November (SEE BELOW)We are choosing to believe her claimWe are simply asking that she recognize that we have never once failed to support her warranty claimFurther, we filled it as soon as the unit arrived - almost a year after we approved it. ***, can you please accept a reasonable compromise, with the understanding that we as a company never failed in our commitment to you, and further that we have only lost financially over this matter? As a director in a small company I cannot in good conscious just ship another free unit to you when not a single event in this chain is our faultIt's not that I am not willing to make concessions - that is exactly what we are doing nowFurther, every single chain of communication with you from our team was polite and in service to youFor you to refer to bad service and rude staff while demanding we pay for errors we did not make is a tall orderAnd yet, rather than saying "no" to your requests we are still willing to assist youI am simply asking that you step back as well and look at this in perspective as we have. Sincerely, ***
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*** ** *** ** *** ** 1/13/- Tuesday8:pmReturn label link emailed to return sender

From: Aaron Socha [mailto:[email protected]] Sent: Tuesday, March 29, 9:AM To: Stephanie Sudduth Subject: Complaint ID #*** Hi Stephanie, This March I have been on a dental mission in rural Brazil with our CEOI just returned SundayI don't know why
the issue was not resolved in February when it was openedI remember reviewing the case with my customer service manager. This customer did not purchase four unitsShe has received two warranty exchange units well past her original purchase dateThe unit has not even been sold for over a year nowWe honored our warranty exchange policy with her even when we stopped selling the unit. I understand that the customer also has replacement brush heads but we cannot refund brush headsShe purchased a discounted unit and received free shipping and we have replaced her units multiple times without questionThere is nothing further we can do beyond thatWe have invested in her business dramatically more than what she spent through another party to acquire our toothbrushFurther, her last replacement technically did not qualify but we sent it anyway. Thank you for taking time to review this late. Regards, Aaron

Hi *** -
I am looking into this matter on your behalf todayFor now, please note the *** tracking history for record purposes
Thank you
***

Complaint: ***I am rejecting this response because your accusations and evidence don't line up with my records, and if you would use common sense you would put in your efforts with *** and not with a customerPlease see below and attachments in response to your document: I never received notice that you would give me the unit for $40, I was told that if I returned the unit that was shipped, that I would be refunded $40, unless I'm wrong about that, please provide that evidenceI don't feel I should pay twice for a unit and especially for having to put up with everything involving a toothbrush in my medical conditionPlease see aboveI updated my address in enough time before you sent out the second deviceThis shows in my receipt of my assistants (FancyHands) calling and making record that *** said that there was nothing I could do as the receiver, and that it was the responsibility of the SENDERHad I been contacted that a new unit would be sent out to me a year later, I would have updated my address on this website as why would I update my address on a website of a unit I do not own?*** "indicates" a lot of things, but I have evidence in many forms that I dropped off the unit on 1/22/around 2:55pmIt was a Thursday and I did it after my therapist appointment as there is a DROP BOX there, and after I printed off the label that I received, I took it with me dropped it off as it was convenient for me at the timeI'm sure if it came down to it, there are plenty surveillance cameras in the area that could be subpoenaed around that time and show that I dropped it off in my Pearl Blue Dodge Neon with the first letters of the PA license plate: ECZWe more than well know that *** (as you even claimed in one of our exchanges) is not the best shipping provider and often lose packagesI can show the location and receipt of my therapist appointment (Exhibit A), The location of the *** box on the left of the entrance of the location (Exhibit B), a birdseye view of the therapist office to show the location of the box (Exhibit C)On Page of Exhibit D you will see that I say that I received the label and will be dropping it off when I could on 1/14/I had received shoulder surgery on December 6, which is why I wasn't in a real rush and why I returned it a week later(You can look up on *** website to see the location of that box)The label is also included in Exhibit D and a closer look at my computer records (if need be through computer forensics) will show that I printed the labelExhibit G is a closer look at my request of asking what happened to the device as I never received any informationExhibit H showed that I sent it off and what I experienced with ***, but as I stated time and time again, your company (Bling) had no interest and hands were "tied" because they didn't have the unit. This is why when I found out that a replacement was going to be sent to me I IMMEDIATELY called your offices to get the address changed as *** is a cheaper way of shipping and can not be changed online (I tried) or over the phone (please see previous attachments)I can show you my phone records if you'd like showing outbound calls to *** in February, but I feel this should be enough evidence showing that I sent the unit on 1/22/and wouldn't use a broken device for another several months only to send it back SEVERAL months later as I know that labels and warranties expirePlease see above.Any sensible company would see that the issue is with *** and not with me, yet you've spent this much manpower (as I have too) over a device as I am home on medical leave due to stress and metal toxicity, and used that energy to prove my innocence in a stupid case around a toothbrush that probably only costs $to makeAlso I tried to go to the property today, as I stated I can not get in (it's a locked unit of lofts) and I did not want to commit the act of trespassing and I waited for A HALF HOUR for someone to go in or out of the apartment building in which neither occurred so I couldn't even see if there was a package waiting for me thereI am not in touch with the landlord.If you would like to get in touch with her, I will provide her number.Again, at the end of this, due to the outrageousness of all of this, I will either write a blog about this craziness which may hurt your credentials more as a company that puts the customer first, but I refuse to pay for another unit to a company that has called me a liar, fails to do their due diligence or fails to put the needs of a consumer first.Can we please come to a resolution on this? Just admit that you had the chance to change my address when I called WAY before the unit was even processed, and then told me it was my duty to change the address when I couldn't, and then still haven't called *** or anyone to get your unit returned back to you and I went above and beyond to prove that I was right and I refuse to do so anymore, but you did not handle this right at all.Sincerely,*** ***

Please review the attachment we sent yesterdayIt is ***'s last letter to us and our response in redI have summarized our offer in
the attachment below: 1) We informed the Revdex.com and *** that we were willing to provide a new unit to for $- and we will cover shippingThe unit retails for $This $cost does not even cover our costIt is a compromise we are willing to make. 2) I cannot send a second free unit and incur the cost to ship it when we already sent a unit to the address she provided to us. If the unit that we already sent out (and paid to ship) is returned to us by *** then we will refund the $to *** if she accepts our offer to purchase a replacementHowever, if this unit does not come back to us then I hope *** and the Revdex.com can recognize that charging her $for a new unit does not even cover the unit cost - let alone the cost of shipping and the cost of the first unit we already shipped.3) The unit we sent to *** did not arrive to the address she is at now because she did not update her addressShe says it is because so much time passed from the time she sent it back to usShe claims *** lost it.4) *** has indicated that *** did not even mail this unit until almost November, as the tracking indicates, but *** claims *** lost it for a period of about months until it resurfacedHowever, the tracking shows the exact date and time it was dropped and scanned for mailingWe have always tried to support ***'s claim but it is entirely on good faith - especially when all documentation via *** indicates otherwise. 5) *** contacted us about the new change of address AFTER we mailed the replacement unit to her and she received the shipping confirmation emailThat email was her alert that she had not updated her address with usShe contacted us after the unit shipped and it was out of our control. To a sensible person everything indicates that *** simply failed to mail her unit until November of last year - months after we provided the return postageI write this because *** scans shows no activity until November (SEE BELOW)We are choosing to believe her claimWe are simply asking that she recognize that we have never once failed to support her warranty claimFurther, we filled it as soon as the unit arrived - almost a year after we approved it. ***, can you please accept a reasonable compromise, with the understanding that we as a company never failed in our commitment to you, and further that we have only lost financially over this matter? As a director in a small company I cannot in good conscious just ship another free unit to you when not a single event in this chain is our faultIt's not that I am not willing to make concessions - that is exactly what we are doing nowFurther, every single chain of communication with you from our team was polite and in service to youFor you to refer to bad service and rude staff while demanding we pay for errors we did not make is a tall orderAnd yet, rather than saying "no" to your requests we are still willing to assist youI am simply asking that you step back as well and look at this in perspective as we have. Sincerely, ***
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*** ** *** ** *** *** *** **
*** ** *** ** *** ** 1/13/- Tuesday8:pmReturn label link emailed to return sender

Complaint: ***I am rejecting this response because your accusations and evidence don't line up with my records, and if you would use common sense you would put in your efforts with *** and not with a customerPlease see below and attachments in response to your document: I never received notice that you would give me the unit for $40, I was told that if I returned the unit that was shipped, that I would be refunded $40, unless I'm wrong about that, please provide that evidenceI don't feel I should pay twice for a unit and especially for having to put up with everything involving a toothbrush in my medical conditionPlease see aboveI updated my address in enough time before you sent out the second deviceThis shows in my receipt of my assistants (FancyHands) calling and making record that *** said that there was nothing I could do as the receiver, and that it was the responsibility of the SENDERHad I been contacted that a new unit would be sent out to me a year later, I would have updated my address on this website as why would I update my address on a website of a unit I do not own?*** "indicates" a lot of things, but I have evidence in many forms that I dropped off the unit on 1/22/around 2:55pmIt was a Thursday and I did it after my therapist appointment as there is a DROP BOX there, and after I printed off the label that I received, I took it with me dropped it off as it was convenient for me at the timeI'm sure if it came down to it, there are plenty surveillance cameras in the area that could be subpoenaed around that time and show that I dropped it off in my Pearl Blue Dodge Neon with the first letters of the PA license plate: ECZWe more than well know that *** (as you even claimed in one of our exchanges) is not the best shipping provider and often lose packagesI can show the location and receipt of my therapist appointment (Exhibit A), The location of the *** box on the left of the entrance of the location (Exhibit B), a birdseye view of the therapist office to show the location of the box (Exhibit C)On Page of Exhibit D you will see that I say that I received the label and will be dropping it off when I could on 1/14/I had received shoulder surgery on December 6, which is why I wasn't in a real rush and why I returned it a week later(You can look up on *** website to see the location of that box)The label is also included in Exhibit D and a closer look at my computer records (if need be through computer forensics) will show that I printed the labelExhibit G is a closer look at my request of asking what happened to the device as I never received any informationExhibit H showed that I sent it off and what I experienced with ***, but as I stated time and time again, your company (Bling) had no interest and hands were "tied" because they didn't have the unit. This is why when I found out that a replacement was going to be sent to me I IMMEDIATELY called your offices to get the address changed as *** is a cheaper way of shipping and can not be changed online (I tried) or over the phone (please see previous attachments)I can show you my phone records if you'd like showing outbound calls to *** in February, but I feel this should be enough evidence showing that I sent the unit on 1/22/and wouldn't use a broken device for another several months only to send it back SEVERAL months later as I know that labels and warranties expirePlease see above.Any sensible company would see that the issue is with *** and not with me, yet you've spent this much manpower (as I have too) over a device as I am home on medical leave due to stress and metal toxicity, and used that energy to prove my innocence in a stupid case around a toothbrush that probably only costs $to makeAlso I tried to go to the property today, as I stated I can not get in (it's a locked unit of lofts) and I did not want to commit the act of trespassing and I waited for A HALF HOUR for someone to go in or out of the apartment building in which neither occurred so I couldn't even see if there was a package waiting for me thereI am not in touch with the landlord.If you would like to get in touch with her, I will provide her number.Again, at the end of this, due to the outrageousness of all of this, I will either write a blog about this craziness which may hurt your credentials more as a company that puts the customer first, but I refuse to pay for another unit to a company that has called me a liar, fails to do their due diligence or fails to put the needs of a consumer first.Can we please come to a resolution on this? Just admit that you had the chance to change my address when I called WAY before the unit was even processed, and then told me it was my duty to change the address when I couldn't, and then still haven't called *** or anyone to get your unit returned back to you and I went above and beyond to prove that I was right and I refuse to do so anymore, but you did not handle this right at all.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:THIS company hasn't responded to any of my phone calls, so they have not tried to help meIf they had, they would have known that besides buying the two complete toothbrush sets, travel sanitizing case and quarterly replacement toothbrush heads for the past 1/years from them that I also bought more complete toothbrush sets from Groupon and LivingSocial (receipts available)I also received the pink Jabra as a giftThat is units that was purchased from their company? I am also now in possession of ANOTHER defective unit that I received from them in NovemberThis unit is covered under warranty as it is newIt was a free unit after receiving consecutive recurring toothbrush heads? This company refuses to answer any of my calls, so now they will not follow through with a current warranty issue.?
Sincerely,
*** ***

Initial Business Response /* (1000, 11, 2015/09/28) */
Mr. [redacted],
I have reviewed your complaint. Instead of citing discontinued product and providing no service, it is our policy to maintain ongoing service to our customers. Despite your brush no longer being sold, we have offered a replacement....

However, we do require that you send back the defective unit. If you can do that we will happily send out a new unit to you. That said, in reviewing your history it seemed that you and [redacted] ended things with a fresh bulb sent to you to possibly resolve the matter. I see no further outreach from you after that. If the bulb did not work please return the brush and we will replace it per our policy.
Sincerely,
[redacted]
[redacted] Jul XX XX:XX pm
Dear [redacted],
Thank you for confirming that for me. I was able to manually place an order to have your replacement UV bulb sent out to you at:
[redacted]
XXXXX Deer Trail Dr.
[redacted] XXXXX
Your order number is XXXXXXXXX and you can expect to receive it in 3-5 business days from when it ships out tomorrow.
Have a great rest of the week,
[redacted]
Peterm1517 Jun XX XX:XX am
Please send UV replacement bulb.
To Shipping address,
[redacted]
XXXXX [redacted] Dr.
Canton, MI XXXXX
Original Message
From: Our Customer Service & Support Team
To: [redacted]
Sent: Mon, 29 Jun 2015 15:39:09 -0400 (EDT)
Subject: Re: Your Return Authorization Approval
[redacted] Jun XX XX:XX pm
Dear [redacted],
We did ask for you to verify that those checks have been done with the bulb just to ensure that it couldn't have been resolved with those easy fixes.
I am sorry if our communication was confusing.
We did state in our response on June 19th that:
If you don't believe that a replacement UV bulb will fix your issue then we can honor a warranty exchange on the entire unit.
to try and establish that you were aware of that resolution.
I can get your replacement UV bulb shipped out to you however if you just reply back confirming you are still at the shipping address of:
XXXXX [redacted] Drive
Canton, MI XXXXX
Thank you,
[redacted]
Peterm1517 Jun XX XX:XX pm
[redacted],
I really must have misunderstood your previous offer made to send out a replacement UV bulb. I thought you were requesting me to make sure the bulb was securely plugged in to the stand, and it was.
At this time, July 26th, 2015, I would like you to send me a new bulb and put this return on hold until I get a chance to see if that fixes the problem. That could solve a lot of hassle returning the unit.
Please advise,
[redacted]
Original Message
From: Our Customer Service & Support Team
To: [redacted]
Sent: Fri, 26 Jun 2015 15:11:01 -0400 (EDT)
Subject: Re: Your Return Authorization Approval
[redacted] Jun XX XX:XX pm
Dear [redacted],
On our website's warranty policy it does state that the customer is required to pay postage to return a defective item. You can review this information by following the URL of:
http://www.blingdentalproducts.com/faqs/product-warranty-return-refund-policies<...⇄ /> The jager is a discontinued item, but we are still offering to replace your unit with either of our 2 Electric Toothbrushes we do have available.
We did offer to send out a replacement UV light bulb to hopefully resolve the issue, and not require to have the entire unit sent back to us. However, you informed us that you believed the entire base was the issue. Further review of the conversation I did neglect to ask if the unit was still charging? If it is still charging this informs me that your base is in fact functioning and the UV bulb just burnt out and is the only thing that needs replacing. We of course want to honor what you believe will fix the issue, but we still have to follow our warranty policy that is clearly stated on our website.
For right now I have notated that you are authorized for a warranty exchange if you decide to return the entire unit back to our warehouse.
Thank you,
[redacted]
[redacted] Jun XX XX:XX am
Ref;
"After 30 days from your original purchase date the customer is required to cover the cost of return shipping. You must send back your entire unit for it to be accepted. This includes your brush handle charging dock, and charging cord if applicable. We understand the UV light is the only issue but the entire unit must be returned so our manufacturer will accept the warranty exchange. Electronic units will be evaluated by our service center. If your unit is repairable it will be serviced and shipped back to you. If your unit is not repairable Bling Health & Beauty will cover the cost to reship and replace your unit with a new unit. If a unit is returned and it is functioning it will be returned to you."
Supervisor and or Manager, to whomever this may concern in the BLING TEAM."
"Although you may feel that your warranty policy is totally fair, I find it totally unacceptable...."
Original Message
From: [redacted]
To: [redacted]
Sent: Tue, 23 Jun 2015 16:32:24 -0400 (EDT)
Subject: Fwd: Solved Case XXXXX
Forwarded Message
From: Our Customer Service & Support Team
To: [redacted]
Sent: Tue, 23 Jun 2015 10:18:10 -0400 (EDT)
Subject: Solved Case XXXXX
[redacted] Jun XX XX:XX am
Dear [redacted],
You have been authorized for a warranty exchange. Please read the directions below in their entirety:
After 30 days from your original purchase date the customer is required to cover the cost of return shipping. You must send back your entire unit for it to be accepted. This includes your brush handle charging dock, and charging cord if applicable. We understand the UV light is the only issue but the entire unit must be returned so our manufacturer will accept the warranty exchange. Electronic units will be evaluated by our service center. If your unit is repairable it will be serviced and shipped back to you. If your unit is not repairable Bling Health & Beauty will cover the cost to reship and replace your unit with a new unit. If a unit is returned and it is functioning it will be returned to you.
Please include your case number XXXXX written on a sheet of paper along with your return. Your serviced unit or replacement BLUE JAG unit will automatically be sent to your default shipping address on file. If you would like it sent to a different or updated address please include communication of this along with the return. Please send your return to:
Attn: [redacted]
[redacted]
[redacted] E. iliff [redacted] E
Denver, CO XXXXX
You must ship out your product to be postmarked no later than 2 weeks from today. Also make sure that you ship your defective unit back in a box, and not a large envelope or bag. If these requirements are not met your warranty exchange will not be accepted.
Please let us know if you have further questions.
In Good Health,
The Bling Team
Peterm1517 Jun XX XX:XX am
[redacted],
Thanks for all your help. I have submitted the warranty form for the unit to be exchanged. Policy# XXXXX
The replacement unit that I would like to exchange my JAGER for is;
Jag Ultrasonic UV Toothbrush.
I would prefer a BLACK unit (not listed, but shown on your website.)
-OR- a BLUE tooothbrush

From: Aaron Socha [mailto:[email protected]] Sent: Tuesday, March 29, 2016 9:41 AM To: Stephanie Sudduth Subject: Complaint ID #[redacted]     Hi Stephanie,    This March I have been on a dental mission in rural Brazil with our CEO. I just returned Sunday. I don't know why...

the issue was not resolved in February when it was opened. I remember reviewing the case with my customer service manager.    This customer did not purchase four units. She has received two warranty exchange units well past her original purchase date. The unit has not even been sold for over a year now. We honored our warranty exchange policy with her even when we stopped selling the unit.    I understand that the customer also has replacement brush heads but we cannot refund brush heads. She purchased a discounted unit and received free shipping and we have replaced her units multiple times without question. There is nothing further we can do beyond that. We have invested in her business dramatically more than what she spent through another party to acquire our toothbrush. Further, her last replacement technically did not qualify but we sent it anyway.    Thank you for taking time to review this late.  Regards,  Aaron

Complaint: [redacted]
I am rejecting this response because:THIS company hasn't responded to any of my phone calls, so they have not tried to help me. If they had, they would have known that besides buying the two complete toothbrush sets, travel sanitizing case and quarterly replacement toothbrush heads for the past 2 1/2 years from them that I also bought 2 more complete toothbrush sets from Groupon and LivingSocial (receipts available). I also received the pink Jabra as a gift. That is 5 units that was purchased from their company.  I am also now in possession of ANOTHER defective unit that I received from them in November. This unit is covered under warranty as it is new. It was a free unit after receiving 5 consecutive recurring toothbrush heads.  This company refuses to answer any of my calls, so now they will not follow through with a current warranty issue. 
Sincerely,
[redacted]