Bling Jewelry

Review: I ordered several pieces of jewelry from bling jewelry.Com and to my dismay only received partial items in the shipment. After they charged my credit card over 100 and $60, they neglected to send the remaining item that I order even after I called them and made them aware of their mishap. Also in the shipment that they sent me they sent a duplicate of one piece of jewelry that they claimed was the item that they neglected to send. They told me they were not going to send the piece of jewelry that I paid for until I returned all of the jewelry I was no longer going to keep. This did not make sense to me. Just because I wanted to return the pieces of jewelry that did not fit had nothing to do with the piece of jewelry that I had already paid for and I didn't receive. Like I said they neglected to send out something that I had already paid for. I would just like the ring that I paid for I paid 45 dollars and 99 cents for, something that I still did not received to date. Several days ago I returned all of the items I purchased from bling jewelry except for two toe rings. When I spoke with management several days ago I told them I would be sending back everything with the exception of the two toe rings. However like I said earlier I shouldn't have to have waited to have sent back items when I had already paid for the jewelry. I'm extremely angry. This is unbelievably bad service. Please help.Desired Settlement: I would still like the ring in a larger size, a size 12 and store credit for their unprofessionalism.

Business

Response:

Customer's order originally had an out-of-stock item that was shipped separately. A duplicate item was accidentally shipped instead. Customer had contacted on 7/*/15, to advise she received the duplicate item. It was acknowledged, apologized for, then customer was advised that we could provide a replacement after receiving incorrect item back, as order was completed and we were not requesting additional funds - just the item for even exchange. Customer advised she is returning 5 of 7 items, so she was further advised that we can process an exchange upon receiving items, but she wanted the ring sooner. Customer advised that she would pay an additional $10, to have the item shipped but wouldn't provide a credit card number, since she believed we stored her pertinent information for additional transactions. Customer was informed that for the safety of the company and the customer, we do no store credit card details. Customer hung up, so order was denoted that we would continue awaiting return for 5 of 7 items, that equate a value of $139.95. We are still more than happy to provide an exchange when we receive the duplicate item back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]. The women I spoke with was rude and unprofessional. She never apologized for the inconvenience caused on the part of the company which she works for and represents. I never hung up the phone, I however was under the impression she had. All of the staff from this company are ignorant in the art of good customer service skills. Why should I have to wait longer for something that I already paid for. That is my complaint. That doesn't make sense to me. It was the fault of Bling Jewelry that they sent a duplicate order and not the initial correct order. Due to their negligence I should have to wait to do what there calling an " even exchange ". How would that be so, when the ring I paid for was$45.00 and the duplicate ring they sent was $10.00.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I've already sent back all the items I said I would return, in two separate packages, just as they were mailed several days ago. I appreciate the apology though it's extremely late. I really wanted the ring in a size 12. I have already paid for it. If there was going to be a ten dollar balance on the fault of the company, so be it. It wasn't my fault so I should not have be held at fault. All of this debacle over the company's own admitted mistake. I have to not only send back what I didn't order, which is time and effort out of my day, but their holding on to something I already paid for. It's only by share luck that I could return what I have because I have a disability that inhibits many normal daily activities. Just think about this, what if everything in my order was a perfect fit why should I have to exert myself and return anything sent to me at the fault of the company? I have returned everything however and yet there still holding on to my jewelry. This is a terrible company!!! Instead of trying to fix the problem there just prolonging it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As per previous phone conversations, the customer was apologized to and advised of options to move forward. Customer did not confirm how to move forward at that time and because return items are already in transit, we can not honor our previous offer to cover return shipping costs, nonetheless we can still process the exchange as originally offered. Also, because the customer has expressed great disappointment in our services it may be in the best interest of the customer to have a refund processed, which will allow you a better shopping experience (in a different capacity). While we stand behind our products and services, we do not wish to amplify a dis-satisfactory experience or have it used as leverage to slander the company's image and/or extort for additional services/absorbed costs. We have offered alternatives and all have been declined or refuted as fraudulent, so please let us know if you wish to have a refund processed upon receiving your returned goods. We only wish to help you move forward, even if it is with another vendor.

Review: The BlingJewelry website claimed to be offering a free promotional item with purchases over $65. I made a large order, only to find that this promotional item was not included in my $67 order. When I made contact with someone from the company, they said I ordered on June [redacted] and the promotion didn't start until June [redacted]. The promotional banners were displayed on their website without any date limitations on the offer. Additionally, this promotion was posted onto their [redacted] site on June [redacted]. Because they are advertising a promotion falsely, I feel that this is an instance of false advertising.Desired Settlement: I would like the company to send me the item that their promotion promised me.

Business

Response:

We apologize for any inconvenience, as our promotions are constantly being updated and we do our best toensure that customers orders are applicable to theongoing promotion.Management has advised, that while a previous promotion was in transition, we will still honor the customer with thegift requested (bracelet), as well our upcoming free gift (cuff links).We certainly hope this helps to leave a lasting impression ofthe diplomacy and great customer service we prefer to be known for.

I purchased my daughters Prom jewelry from Bling! All the items were amazing! They had everything I needed (Tiara, earrings, necklace etc...). It was great. Customer service was very helpful as well! Overall, great stuff! Really happy we went with Bling Jewelry! Will 100% be returning to shop for my brothers wedding!

This site is amazing the selection and quality is better then any other site I have seen. The price is also the best out there. I bought a beautiful necklace for my Wedding really made my wedding dress even more special. I called customer service for delivery info and they where so helpful. Thank you Bling!

Review: I placed an order [redacted] and received it on August [redacted] 2015. Both items were a pair of earrings. One of the earrings was missing a screwback. I reviewed the return section of the website and it stated to send it back in the same condition with the return label provided and it would be processessed within 7 days. I mailed the pair of earrings back and requested an exchange on August [redacted]. On August [redacted], I went to [redacted] to get a status on the return item. It doesnt appear you are able to check the status of a return item so I sent an email requesting someone contact me back. As of the date of this complaint, I did not receive a phone call, mail correspondence, or email. I called their customer service number today (8-**-15) and was advised it takes 3 weeks for them to receive an item back using the label they provide even though its within the United States. Once it is received, it takes up to 7 to review and then another 7 days to process and send out. We are now talking about not receiving a return item for over a month. I asked to directed to the disclosure that advises the customer it will take a month to receive an exchange. I was advised by the customer service representative they do not disclose this information until the customer calls. This does not give the customer the option to decide if they want to expedite mailing on their own or if they chose not to return the item due to the company's undisclosed turn around time.Desired Settlement: I originally requested to have the item exchanged for another one. My desired outcome is now to have my money refunded for the product I returned and no longer do business with this company.

Business

Response:

As our website states, returns are processed within 7 business days from the time they are received.As of August [redacted], the shipment has been received and processed.The refund should reflect within the next 3 to 5 business days, depending on the card's issuing bank.Please contact us if you require any additional assistance.

Review: I ordered a bracelet on July *, 2013. Item was received broken and missing a critical part. Sent it back immediately and was told it would be shipped out.It is July [redacted] and it hasn't been received. I contacted the company and was told it was delivered to Grand Rapids Michigan on July [redacted] and that apparently that is an address it was forwarded to. They refuse to issue a refund. I live in Philadelphia and know no one in Michigan. There is an error but they refuse to refund my purchase. The company also told me to research the issue myself with USPS. They have offered no apology or resolution.Desired Settlement: Immediate refund.

Business

Response:

Dear [redacted]:

We received a letter from The Revdex.com regarding a customer complain about our business. The complaint was assigned ID [redacted].

We were contacted by the [redacted] on July [redacted] the customer stated that the bracelet that she ordered was missing the extended links, we offered a 15% refund if she wished to keep the bracelet or that she could exchange it using the merchandise return label that was provided.

We received and processed the exchange on July [redacted]. We were once again contacted by the [redacted] on July [redacted] she stated that she wanted to confirm that her item had shipped out; at this time she stated that she wanted to place another order and wish to receive a 50% discount. We informed [redacted] that we could only offer her a $9.00 refund on her original order for the inconvenience and that the exchange had been shipped on July [redacted] (see attached refunds via PayPal log).

[redacted] notified us on July [redacted] that she had not received the package. After tracking the package and contacting USPS we were informed by USPS that a forwarding address had been processed by the customer and that in order to correct it she would have to contact USPS directly. We provided the information explaining that this was an issue that occurred on USPS end and that we would email a Buyer Affidavit for the package in which she affirms that the package was lost so that we could reship her order (see attachment of internal notes).

Affidavit was sent to [redacted] via email on July [redacted] (see attachment of email log; affidavit was not returned via email, mail or fax. Upon receiving the letter from The Revdex.com we contacted [redacted] four times via the day time phone she provided, to no avail.

After being unable to reach [redacted] we processed the refund on August [redacted] for the remaining amount of $20.99 (see attached refunds via PayPal log). We consider the matter closed and request that the customer complain not be counted towards our company rating as the issue occurred on the United States Postal Service side a third party company that is external to our company and in no way affiliated.

If you should have any questions, please do not hesitate to contact me.

President

Consumer

Response:

The contents listed in the Overstock Jeweler's response are not accurate. I was contacted twice not 4 times by telephone during the day on work days. I was given a non toll free number to call back.

The person that contacted me I believe was [redacted] not [redacted]. Also when I called to see what had happened to the bracelet I was told that I would have to take that up with USPS that I had (I personally) had a forwarding address for Michigan.

that isn't possible and I think the correct response would have been to track the package (it was eventually returned to the company) and then sent it to me again. To be honest, I don't believe the package ever came to Philadelphia. It was routed wrong from the beginning.

Also there was a special on their site that if you bought one item you could get another at 50% off. (A nautical piece among others to pick from) I emailed to see if I could use the 50% special even though I had previously placed an order (at that time not having known it would be lost in the mail)

The most important thing is that I got my money back.

Thank you!

Review: On December *, 2015 I made an online purchase @ [redacted] which in turn completed the transaction but had Bling Jewelry ship the item. Because of other complications with my order and after speaking with Bling, I was informed to "refuse" the package, because they were not able to cancel the order. At or around December [redacted] I did just that. Now after countless calls and emails between Bling Jewelry, [redacted], and myself, I have been instructed that no one has received the refused/returned package. I was told that the [redacted] has no record of the package being returned. I was later advised to create a claim with the [redacted], but that is IMPOSSIBLE because the item was uninsured. Later I was told to provide Bling with contact info of the local [redacted] which I did and have attached an email correspondence between the two. After a few days of the emails were created, I reached out to Bling again and was told that this is a delicate matter and has been forwarded to a supervisor for escalation. What I don't understand is how $21.98 can be such a "delicate" matter, when clearly I do not have the merchandise. An investigation has been requested by Bling, which again because of the item being uninsured there is nothing that the [redacted] will do. Bling also offered a store credit, which I have declined and will continue to decline. I ordered the item from the [redacted] website, thinking that I was buying from them, if I wanted something from Bling, I would have gone to them. On a side note: what I DO believe is that Bling Jewelry has received the item back and is continuing to give me the runaround because they don't want to refund my money.Desired Settlement: After waiting 3 months, I just want my money returned for an item that I do not have.

Business

Response:

The last tracking of this shipment did not indicate that package was refused or returned to shipper (pdf of tracking included), so customer had been offered option for store credit or reshipment as a courtesy gesture of goodwill for missing merchandise, after completion of affidavit. Customer declined and provided email for Jeffrey at local sorting facility, who just advised on 2/**/16 that shipment was missing a refusal scan but was handed over without a confirmed status (pdf of email history included). Also, Jeffrey will open a case with [redacted]. In the meantime, we have not received the merchandise, we are still willing to work with customer and process an affidavit for lost merchandise while awaiting the outcome. Please let us know if this works.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I am willing to fill out an affidavit to attest to the fact that I refused the item, I am not willing to accept any store credit or a replacement of the item. I do not want anything from the merchant. I just want my money back. The "Postmaster" of the local post office acknowledged that in spite of no tracking information being entered, I indeed refused the package. There it is in black and white. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], Included is an affidavit to select a refund as a one-time courtesy,although our merchandise has not been returned, as a result ofthe inaccurate shipping address you provided to the [redacted] Third Party Affiliate for your order.We hope that you appreciate this gesture of goodwill.As with all our orders, we always advise customers to be verycareful when entering a shipping address, because we can notchange this information once it ships with the [redacted] Mail Innovationsconjunction service through [redacted].Please complete and return this form, which will be processed upon receipt within 1 - 2 business days.We apologize of this is your first time shopping online and wish you luck with your future online shopping!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I also wanted noted that I tried to print on the attachment as directed but was unsuccessful. However, I printed the affidavit and emailed a scanned copy of the completed form.

Sincerely,

While dealing with Bling jewelry I have received the absolute worst customer service ever. I have repeatedly tried to call their customer service department and have waited 32 minutes the first time and never got to speak to a customer service representative, the second time I have waited over 25 minutes and still haven't gotten to speak with anyone, third time I am still waiting for over 11 minutes. I have sent 2 emails with no reply. I severely regret purchasing anything from this company.

Review: I purchase a ring from Bling Jewelry Couture.

Clear Symmetry Ring - Bling Jewelry 925 Sterling Silver 3 Stone Princess Cut CZ Engagement Ring 2ct - It was sold as a 925 Sterling Silver, w/ Rhodium Plating, and Cubic Zirconia (Item #V-R71350)

When the ring arrived, it was beautiful, however, it did not take long for the "sterling" to wear off. A solid sterling ring should not wear and reveal copper coloring underneath. The ring was clearly SILVER PLATED NOT SOLID STERLING with Rhodium Plating. They charge $121.00+ for this ring when it is not on sale. It should NOT deteriorate the way it has. When I tried to return it for a refund they refused.Desired Settlement: Full refund

Order Total: 50.94$

Business

Response:

[redacted]NOTE FROM Revdex.com[redacted]

Business provide copy of their return policy.

Business

Response:

Dear [redacted]:

We received a letter from The Revdex.com regarding a customer complain about our business. The complaint was assigned ID [redacted].

As previously stated in our letter dated September **, 2013 and October *, 2013, Item #: V-R71350 is a 925 Sterling Silver Three Stone Princess Cut CZ Engagement Ring 2ct.

This item made of sterling silver ring with rhodium plated and three clear cubic zirconia stones.

[redacted] feels that we have not resolved the issue to her satisfaction. Copper is the most common metal mixed with the silver metal to increase strength and durability.

The mixture or alloy is known as Sterling Silver, the standard in the United States is 92.5 percent silver, and 7.5 percent of other metals for the legal designation of Sterling Silver. This is the reason that all sterling silver jewelry are stamped with .925, to denote that the required silver content is present (please see attached definition).

As stated in our letter on September **, 2013 [redacted] purchased the Size 8 ring on 07/**/12 (Please see attached Order Confirmation #: [redacted]). [redacted] contacted our company via email on 09/**/12 (Please see attached our internal email logs), at this time she complained about dullness on the rings she purchased. The customer was told that the rings were past the 30-Day Return & Exchange Policy (Please see our return policy).

While we sympathies with [redacted] this ring was purchased over a year ago. We understand that she resents our claims and accusations however she does not deny the fact that she repurchased the same ring in Size 7 on 08/**/13 and tried to return the year old Size 8 ring on 09/**/13, claiming it was the ring she had just purchased.

If [redacted] was so unsatisfied with the ring she purchased in 2012 then why did she purchase a new ring in 2013? If she claims we are selling items that are not sterling silver why did she repurchase from us? Clearly something on the customers end does not make sense.

We stand by our products however it’s been over a year our return policy is 30 days. While [redacted] maybe unsatisfied with our decision but we consider the matter closed and request that the customer complaint not be counted towards our company rating.

If you should have any questions, please do not hesitate to contact me.

[redacted] President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company admits I contacted them prior regarding the rings "plating" even though sold as solid sterling. The ring was less than 60 days old and was worn just a couple of times. I have tons of truly solid sterling and other metals and I have NEVER had a ring dull and need replating after such minimal use.

The Bling Jewelry company clearly knows their products are defective and low quality and this is why they do not stand behind the items they sell for longer than 30 days. Coach and Tiffany sell REAL solid sterling, and I wear my items from them more often and have never had an issue with playing or copper coming through! It's absurd that they send a definition of Sterling.

To tell a customer to pay to replate a ring after such a short period of time (as noted less than 60 days to the original complaint) is terrible customer service and proof of a defective product.

I would still like a full refund of the original purchase price of the ring. I did purchase a second ring, and have worn it on two trips and so far have seen no dulling or degrading to the plating. This is the only ring I ha found that closely replicates my real ring for travel. I am hopeful this one lasts, but the first one should have ... And I believe I am entitled to refund instead of excuses and accusations!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,