Blink Optical

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First of all I am not in Canada I am in the United States Second my complaint was for the POOR CUSTOMER SERVICE and the fact that I would be blocked from social media when I inquired about my deliveryIf you rs go back and read my complaint and text messages and emails and direct message that was never responded to you will seeI have sent back the glasses and have contacted my financial institution You all have the never to post videos about other companies with bad customer service when you treat your own WORSE!!!! Regards, [redacted]

I purchased a pair of designer sunglasses online from this business on March 4,I received a confirmation email letting me know that my order was processedI also got a notice from my credit card that the money had been takenI never got any confirmation of my item shippingOn March 9,I contacted this business to see when my package would ship, it was still saying processing on their website days after orderingAfter I sent several messages on March 9th, I got an email saying that my order has shipped along with the tracking number and day priority mailIt's now March and I have yet to receive my order and the tracking number is of no use because it's been saying enroute since the 9th with a day priority shippingI've contacted USPS, they say that they see the tracking number but that they haven't received any packages from this businessI've contacted the business but they never replied so I'm going through my card services to get my money returned while they investigate

2/22/2016To: Revdex.comWe are responding to a letter we received from you regarding an order from [redacted] on 01/22/2016. We dispute that [redacted] did not receive her order. We have included a signed United States Parcel Service Proof Of Delivery...

slip with her signature. She purchased the glasses on 01/22/16 (a Friday afternoon) - they left that same day. We are in Philadelphia and ship from here.  She lives in Canada and has stated she expected the glasses on 01/22/16 (a Sunday). This is not possible. Transit time to another country takes much longer.  Standard shipping to Canada is from 7 to 14 days minimum.  She received and signed for the glasses on 01/30/2016.Additionally, she made another purchase after the fact.  Please see included additional order from [redacted] from February 9th, 2016. We included the Proof of Delivery from this purchase as well.We strive for customer satisfaction and service at all times. In this digital age, she has to understand that even though the internet is open to buy 24/7, a human response may take a bit longer while a tracking is being done or a situation is being reviewed.Sincerely,Ron K

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
First of all I am not in Canada I am in the United States.  Second my complaint was for the POOR CUSTOMER SERVICE and the fact that I would be blocked from social media when I inquired about my delivery. If you rs go back and read my complaint and text messages and emails and direct message that was never responded to you will see. I have sent back the glasses and have contacted my financial institution.  You all have the never to post videos about other companies with bad customer service when you treat your own WORSE!!!!
Regards,
[redacted]

I purchased a pair of designer sunglasses online from this business on March 4,2016. I received a confirmation email letting me know that my order was processed. I also got a notice from my credit card that the money had been taken. I never got any confirmation of my item shipping. On March 9,2016 I contacted this business to see when my package would ship, it was still saying processing on their website 5 days after ordering. After I sent several messages on March 9th, I got an email saying that my order has shipped along with the tracking number and 2 day priority mail. It's now March 15 and I have yet to receive my order and the tracking number is of no use because it's been saying enroute since the 9th with a 2 day priority shipping. I've contacted USPS, they say that they see the tracking number but that they haven't received any packages from this business. I've contacted the business but they never replied so I'm going through my card services to get my money returned while they investigate.