We understand your frustration and hope to amend this with the customerPlease keep in mind that we are a software company if your asset manager uses our portal then we are not responsible for their performanceWe will be reaching out to the customer to make sure all parties are happy with the services we provide
Complaint: ***
I am rejecting this response because: Similar response to the first oneI already contacted credit card companyPlease honor refund.
Sincerely,
*** ***
We have contacted the customer and resolved the issueThe customer let a few assignments expire and we have since amended the situationI personally made sure that this was taken care of and our customer was happyFeel free to contact him and I sure he will
confirm. Tell us why here
We tried reaching out to this customer late friday afternoon but were unable to get in touch with the customer and would still like to amend the situationHer representative has been out sick and she has been re-assigned to a representative as stated in the voicemail left for herWe hope to
resolve this situation as soon as possibleplease call 630-***-***
purchased and utilized the software service and then wanted to cancel. In the terms and conditions upon Login the product needs to be returned in an unused condition to obtain a full refund, furthermore the customer disputed the charge and therefore null and void the active profile. There is nothing else we can do as a company because of the actions of the customer.
We understand your frustration and hope to amend this with the customer. Please keep in mind that we are a software company if your asset manager uses our portal then we are not responsible for their performance. We will be reaching out to the customer to make sure all parties are happy with the...
We understand your frustration and hope to amend this with the customerPlease keep in mind that we are a software company if your asset manager uses our portal then we are not responsible for their performanceWe will be reaching out to the customer to make sure all parties are happy with the services we provide
We are looking into this matter and will contact the customer to amend the this complaint
Complaint: ***
I am rejecting this response because: Similar response to the first oneI already contacted credit card companyPlease honor refund.
Sincerely,
*** ***
We have contacted the customer and resolved the issueThe customer let a few assignments expire and we have since amended the situationI personally made sure that this was taken care of and our customer was happyFeel free to contact him and I sure he will
confirm. Tell us why here
We tried reaching out to this customer late friday afternoon but were unable to get in touch with the customer and would still like to amend the situationHer representative has been out sick and she has been re-assigned to a representative as stated in the voicemail left for herWe hope to
resolve this situation as soon as possibleplease call 630-***-***
We Will be contacting this customer and issuing them a full refund
This customer...
purchased and utilized the software service and then wanted to cancel. In the terms and conditions upon Login the product needs to be returned in an unused condition to obtain a full refund, furthermore the customer disputed the charge and therefore null and void the active profile. There is nothing else we can do as a company because of the actions of the customer.
We are looking into this matter and will contact the customer to amend the this complaint.
We understand your frustration and hope to amend this with the customer. Please keep in mind that we are a software company if your asset manager uses our portal then we are not responsible for their performance. We will be reaching out to the customer to make sure all parties are happy with the...
services we provide.