Worst customer service experiencePurchased and paid for a spa cover and never received it after a monthContinued to be told it was ready but in DenverBobby continued to blame that company for non delivers due to small quantities needing to be delivered to COSI told him as a customer that wasn't my problem and if they are selling covers in COS, then getting the product to the customer as promised is on themWe continued to be told our multiple questions would have to go through Mr [redacted] , ownerAfter multiple messages & attempts by phone to catch Mr [redacted] in the store - Bobby ended up yelling at my husband out of frustration over our attempts to get the product we paid forWe have never received a return callEnd the end, we had to go through our credit card company to get a refundStill no new hot tub cover
Very poor customer service Bliss takes absolutely no responsibility for their actions/in-actions and blames the consumer for delays are quality of service issuesI would not do business with them if given the choice, unfortunately they are the only authorized dealer for Arctic Spas in the region Spa's are great, but not worth the extra hassle having to deal with Bliss by Arctic
Bobby was great and able to help us determine which spa was the best, even when we decided to buy the pump system, even though it was not neededThey worked with us very wellThe store customer service was awesomeWeather has delayed the tub install for daysThat is a bummer, but not the stores faultThey worked with me to get it in days laterI appreciate thatI have not had the install yet, but if the installers are anything like the customer service it will go smoothI have a bad back due to the military and these guys helped me and showed me different modelsThey even did a "wet test" and had the spa filled within hours! Super fantastic would recommend to anyone!
Worst customer service experiencePurchased and paid for a spa cover and never received it after a monthContinued to be told it was ready but in DenverBobby continued to blame that company for non delivers due to small quantities needing to be delivered to COSI told him as a customer that wasn't my problem and if they are selling covers in COS, then getting the product to the customer as promised is on themWe continued to be told our multiple questions would have to go through Mr [redacted] , ownerAfter multiple messages & attempts by phone to catch Mr [redacted] in the store - Bobby ended up yelling at my husband out of frustration over our attempts to get the product we paid forWe have never received a return callEnd the end, we had to go through our credit card company to get a refundStill no new hot tub cover
Very poor customer service Bliss takes absolutely no responsibility for their actions/in-actions and blames the consumer for delays are quality of service issuesI would not do business with them if given the choice, unfortunately they are the only authorized dealer for Arctic Spas in the region Spa's are great, but not worth the extra hassle having to deal with Bliss by Arctic
Bobby was great and able to help us determine which spa was the best, even when we decided to buy the pump system, even though it was not neededThey worked with us very wellThe store customer service was awesomeWeather has delayed the tub install for daysThat is a bummer, but not the stores faultThey worked with me to get it in days laterI appreciate thatI have not had the install yet, but if the installers are anything like the customer service it will go smoothI have a bad back due to the military and these guys helped me and showed me different modelsThey even did a "wet test" and had the spa filled within hours! Super fantastic would recommend to anyone!