Bliss Environmental Services, Inc.

In regards to the complaint you received in reference to our business, below I have detailed the issue and resolution*** *** was a customer of Bliss Enironmental Services, Incfor approximately one yearOn January 30, 2015, Mr*** contacted our office to notify us of his move to
***, NYHe was told to leave his trash cart and recycle bin at the curb, as they are rentals to our customers and retrieved after service has endedOur company never located Mr***' trash cart and recycle binAt the end of Mayhe was mailed a bill for the cost of the propertyUpon receipt of this, he contacted our office and notified us that he did not feel responsible for the abandoned property and he would be contacting the Revdex.comIn resolution of the problem, we have written off Mr*** accountIf you have any further questions, please contact me at your earliest convenience at ###-###-####Sincerely, Tavis BPresident

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I appreciate the notification of our dissatisfied customers complaint and giving me the opportunity to respond with our position in the matter .. On, July 3, 2017 we received an email from [redacted] inquiring about trash removal service. We responded on July 6, 2017 with the enclosed email...

explaining the service we provide, the cost, pickup schedule and the required payment to get the service started.On Friday July 7, 2017, we received an email from Ms. [redacted] that she is [redacted]'s girlfriend and if we supplied her with the account information she would pay the required upfront payment to get the service started. Ms. [redacted] did provide her payment information on 7/18/17. However, it states on the confirmation that was provided to her, the payment was scheduled for 7/20/17 and B[redacted] Environmental Services, Inc. is not able-to see that this payment is scheduled and will not be aware of it until it is processed on 7/20/17.When Ms. [redacted] provided Me[redacted]a with the confirmation payment, Me[redacted]a tried to explain that the payment wasn't scheduled till 7/20/17, this is the reason why her trash wasn't picked up on 7/18/17. However, we would be there the following week to start her service as the payment would be received and credited to her account. She insisted that we come back that day to get her trash.Me[redacted]a tried to explain that until we receive payment for the services, we don't start the service. Ms. [redacted] wanted to talk to the owner and at the time I was not available. Ms. [redacted] didn't want to end the call until we assured her that we would be. coming to get her garbage that day. Me[redacted]a explained again that the payment hasn't been received and until the payment is received the service wouldn't begin.Ms. [redacted] has since canceled this payment, as we never received the $48.93 in question.We apologize that a resolution couldn't be made in this situation. It is our policy that we do not start providing service to new customers until the initial payment has been credited to the account.B[redacted] Environmental Services, Inc. does take pride in our customer service and we try to find a resolution to keep our customers satisfied but abide the policies that our company has in place.Unfortunately, with this situation we were not able to come to a common resolution.If you should have any further questions or concerns please feel free to contact me and I would be happy to discuss the situation further.Sincerely, Travis B[redacted] , President.