I bought a bliss hammock and it brokeIt is patent pendingI purchased the new seated ventilated hammock in starburst stripe DO NOT BUY IT!!!! It cut my face and gave me a huge bruise and black eye! I’ve had headaches since it happened and my bruise it still pretty badI sent pictures of my injuries and of the broken hammock as requested by BlissIt’s been weeks and the company has not gotten back to me! They need to take this hammock off the market to prevent further injuries!
I got of the Bliss Hammocks for QVC it broke the nylon stand on one side and after I got a replacement and purchase
a extra one they sent the eye holes and the seams where ripping apart .This purchase was made in 2/**/Bliss Hammocks Product Warranty Policy is full year from date of purchase
I email them they said sorry for the inconvenience when they wrote back
Hello,We have responded to the customer. We did not refuse to help her. Our last response was sent on Monday Oct [redacted] (2 business days ago). Our website warranty/customer service page, it states to please allow 2-4 days business days response time. This customer had a lot of questions and concerns...
so we could not answer as quickly as she would have liked - otherwise we run the risk of not addressing all her concerns due to rushed responses. We took our time with this customer and have answered her emails over the course of a 2 week period. For your records, attached is a copy of our most recent response to the customer. We can provide all responses dating back to the beginning if needed.In regards to her specific complaints, a product recall was not needed on the item in question because it passed all safety and stability testing required for selling it in the US market. The third party testing was completed by Intertek (a worldwide reputable testing company) on report numbers #[redacted] & [redacted]. We received passing results prior to selling this product. We also have zero reported injuries of customers using this product. There was no need to recall it when we had not previously received any claims. We stopped making this item because customers thought it was too complicated to use - they requested a simpler chair. We have since provided models that are much easier to operate. She also requested a discount, we did not dismiss this. Since our last response, we reached our to our IT department to obtain a valid discount code for her. We have since provided her with a 40% off coupon on any chair on www.blisshammocks.com. She can choose any chair she likes and use the discount code. We searched for the seller she purchased from, but cannot find them. Many of our chairs retail for over $100. Any of our authorized dealers are required to abide by a Minimum Advertised Price. This seller did not, so we do not believe we have an authorized seller contract with them. Therefore, we were unable to guarantee this under our product warranty. The details of our warranty are posted at [redacted]. It states: *Warranty excludes clearance/closeout items, non-retail, private sales, and auction website sales*. Since [redacted] is considered an auction website, we are unable to cover this product under our defect warranty. We hope this letter has addressed all concerns. If there is anything else needed at this time, please let us know.Sincerely,Bliss H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear Bliss, There are many inaccuracies in your email. I will respond to each one point by point.Your last response to me 2 days ago clearly stated that I should return the chair to the seller and there is nothing more you can do. I immediately responded back, asking why no one there was taking the time to read my emails. I had said to your company several times that I do not want to return the chair for the following reasons: 1) The cost of returning it is too much, 2) The chair functions well in the reclining/rocking positions. However, the chair is advertised as a zero-gravity chair that can be used either as a rocker or a stationary chair. And because of a design flaw on your end the stoppers that prevent the chair from rocking fold in on themselves when getting in or out of the chair. This isextremely dangerous and can cause a serious accident if half the stoppers are down and half are folded back up when someone is getting in or out of the chair.I doubt very much that this product was tested at all. In an email from your own company on October * one of your support people says: “We apologize for the issues you are having with the chair. Unfortunately, there are many things about this chair that many people did not like – the stoppers is one of them.” You're lucky if there are no reported injuries yet, but re-read the emails to me from your own office and you'll see that your team found lots of complaints online about this same issue. It's just a matter of time before someone breaks a hip. If the product was tested as you mentioned perhaps you should find a new testing facility.For the record, you certainly diddismiss my request for a discount. You dismissed it until you heardfrom the Revdex.com earlier today. Then you immediately sent me an emailwith an offer in compromise. It's too bad you couldn't reach out tome before I contacted the Revdex.com, because now you have a complaintagainst you. The [redacted] seller I bought the chair fromhad 5 and all 5 are gone. I bought 1 so that leaves 4 out theresomewhere, putting those people at risk for injury. The chair isstill being sold on QVC and lots of other etailers. Just do a searchfor bliss zero gravity rocker and you'll find a lot of stores sellingit. QVC still has videos posted of the rocker as well. And nowhere isthere any notification about the danger of the stoppers notfunctioning as they are suppose to. In addition, there is no reasonwhy you, the manufacturer, can't take the time to post a notice onyour own website warning people about this. I stand by my original request. I wanta stationary recliner in the Jacquard or all black fabric shipped tome, and I don't want to pay anything for the chair or the shipping. Iwant you to reach out to QVC and have them notify companies they soldthis product to, so that everyone is aware that the stoppers do notwork as they should, so that anyone who has the chair can be awarebefore they have an accident. I want Bliss to post a notice on theirsite warning people about this design flaw. And I want an apology formaking me go through all this to right your wrong.Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,We have responded to the customer. We did not refuse to help her. Our last response was sent on Monday Oct [redacted] (2 business days ago). Our website warranty/customer service page, it states to please allow 2-4 days business days response time. This customer had a lot of questions and...
concerns so we could not answer as quickly as she would have liked - otherwise we run the risk of not addressing all her concerns due to rushed responses. We took our time with this customer and have answered her emails over the course of a 2 week period. For your records, attached is a copy of our most recent response to the customer. We can provide all responses dating back to the beginning if needed.In regards to her specific complaints, a product recall was not needed on the item in question because it passed all safety and stability testing required for selling it in the US market. The third party testing was completed by Intertek (a worldwide reputable testing company) on report numbers #[redacted] & [redacted]. We received passing results prior to selling this product. We also have zero reported injuries of customers using this product. There was no need to recall it when we had not previously received any claims. We stopped making this item because customers thought it was too complicated to use - they requested a simpler chair. We have since provided models that are much easier to operate. She also requested a discount, we did not dismiss this. Since our last response, we reached our to our IT department to obtain a valid discount code for her. We have since provided her with a 40% off coupon on any chair on www.blisshammocks.com. She can choose any chair she likes and use the discount code. We searched for the seller she purchased from, but cannot find them. Many of our chairs retail for over $100. Any of our authorized dealers are required to abide by a Minimum Advertised Price. This seller did not, so we do not believe we have an authorized seller contract with them. Therefore, we were unable to guarantee this under our product warranty. The details of our warranty are posted at [redacted]. It states: *Warranty excludes clearance/closeout items, non-retail, private sales, and auction website sales*. Since [redacted] is considered an auction website, we are unable to cover this product under our defect warranty. We hope this letter has addressed all concerns. If there is anything else needed at this time, please let us know.Sincerely,Bliss H[redacted]
I bought a bliss hammock and it brokeIt is patent pendingI purchased the new seated ventilated hammock in starburst stripe DO NOT BUY IT!!!! It cut my face and gave me a huge bruise and black eye! I’ve had headaches since it happened and my bruise it still pretty badI sent pictures of my injuries and of the broken hammock as requested by BlissIt’s been weeks and the company has not gotten back to me! They need to take this hammock off the market to prevent further injuries!
I got of the Bliss Hammocks for QVC it broke the nylon stand on one side and after I got a replacement and purchase
a extra one they sent the eye holes and the seams where ripping apart .This purchase was made in 2/**/Bliss Hammocks Product Warranty Policy is full year from date of purchase
I email them they said sorry for the inconvenience when they wrote back
Hello,We have responded to the customer. We did not refuse to help her. Our last response was sent on Monday Oct [redacted] (2 business days ago). Our website warranty/customer service page, it states to please allow 2-4 days business days response time. This customer had a lot of questions and concerns...
so we could not answer as quickly as she would have liked - otherwise we run the risk of not addressing all her concerns due to rushed responses. We took our time with this customer and have answered her emails over the course of a 2 week period. For your records, attached is a copy of our most recent response to the customer. We can provide all responses dating back to the beginning if needed.In regards to her specific complaints, a product recall was not needed on the item in question because it passed all safety and stability testing required for selling it in the US market. The third party testing was completed by Intertek (a worldwide reputable testing company) on report numbers #[redacted] & [redacted]. We received passing results prior to selling this product. We also have zero reported injuries of customers using this product. There was no need to recall it when we had not previously received any claims. We stopped making this item because customers thought it was too complicated to use - they requested a simpler chair. We have since provided models that are much easier to operate. She also requested a discount, we did not dismiss this. Since our last response, we reached our to our IT department to obtain a valid discount code for her. We have since provided her with a 40% off coupon on any chair on www.blisshammocks.com. She can choose any chair she likes and use the discount code. We searched for the seller she purchased from, but cannot find them. Many of our chairs retail for over $100. Any of our authorized dealers are required to abide by a Minimum Advertised Price. This seller did not, so we do not believe we have an authorized seller contract with them. Therefore, we were unable to guarantee this under our product warranty. The details of our warranty are posted at [redacted]. It states: *Warranty excludes clearance/closeout items, non-retail, private sales, and auction website sales*. Since [redacted] is considered an auction website, we are unable to cover this product under our defect warranty. We hope this letter has addressed all concerns. If there is anything else needed at this time, please let us know.Sincerely,Bliss H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear Bliss, There are many inaccuracies in your email. I will respond to each one point by point.Your last response to me 2 days ago clearly stated that I should return the chair to the seller and there is nothing more you can do. I immediately responded back, asking why no one there was taking the time to read my emails. I had said to your company several times that I do not want to return the chair for the following reasons: 1) The cost of returning it is too much, 2) The chair functions well in the reclining/rocking positions. However, the chair is advertised as a zero-gravity chair that can be used either as a rocker or a stationary chair. And because of a design flaw on your end the stoppers that prevent the chair from rocking fold in on themselves when getting in or out of the chair. This isextremely dangerous and can cause a serious accident if half the stoppers are down and half are folded back up when someone is getting in or out of the chair.I doubt very much that this product was tested at all. In an email from your own company on October * one of your support people says: “We apologize for the issues you are having with the chair. Unfortunately, there are many things about this chair that many people did not like – the stoppers is one of them.” You're lucky if there are no reported injuries yet, but re-read the emails to me from your own office and you'll see that your team found lots of complaints online about this same issue. It's just a matter of time before someone breaks a hip. If the product was tested as you mentioned perhaps you should find a new testing facility.For the record, you certainly diddismiss my request for a discount. You dismissed it until you heardfrom the Revdex.com earlier today. Then you immediately sent me an emailwith an offer in compromise. It's too bad you couldn't reach out tome before I contacted the Revdex.com, because now you have a complaintagainst you. The [redacted] seller I bought the chair fromhad 5 and all 5 are gone. I bought 1 so that leaves 4 out theresomewhere, putting those people at risk for injury. The chair isstill being sold on QVC and lots of other etailers. Just do a searchfor bliss zero gravity rocker and you'll find a lot of stores sellingit. QVC still has videos posted of the rocker as well. And nowhere isthere any notification about the danger of the stoppers notfunctioning as they are suppose to. In addition, there is no reasonwhy you, the manufacturer, can't take the time to post a notice onyour own website warning people about this. I stand by my original request. I wanta stationary recliner in the Jacquard or all black fabric shipped tome, and I don't want to pay anything for the chair or the shipping. Iwant you to reach out to QVC and have them notify companies they soldthis product to, so that everyone is aware that the stoppers do notwork as they should, so that anyone who has the chair can be awarebefore they have an accident. I want Bliss to post a notice on theirsite warning people about this design flaw. And I want an apology formaking me go through all this to right your wrong.Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,We have responded to the customer. We did not refuse to help her. Our last response was sent on Monday Oct [redacted] (2 business days ago). Our website warranty/customer service page, it states to please allow 2-4 days business days response time. This customer had a lot of questions and...
concerns so we could not answer as quickly as she would have liked - otherwise we run the risk of not addressing all her concerns due to rushed responses. We took our time with this customer and have answered her emails over the course of a 2 week period. For your records, attached is a copy of our most recent response to the customer. We can provide all responses dating back to the beginning if needed.In regards to her specific complaints, a product recall was not needed on the item in question because it passed all safety and stability testing required for selling it in the US market. The third party testing was completed by Intertek (a worldwide reputable testing company) on report numbers #[redacted] & [redacted]. We received passing results prior to selling this product. We also have zero reported injuries of customers using this product. There was no need to recall it when we had not previously received any claims. We stopped making this item because customers thought it was too complicated to use - they requested a simpler chair. We have since provided models that are much easier to operate. She also requested a discount, we did not dismiss this. Since our last response, we reached our to our IT department to obtain a valid discount code for her. We have since provided her with a 40% off coupon on any chair on www.blisshammocks.com. She can choose any chair she likes and use the discount code. We searched for the seller she purchased from, but cannot find them. Many of our chairs retail for over $100. Any of our authorized dealers are required to abide by a Minimum Advertised Price. This seller did not, so we do not believe we have an authorized seller contract with them. Therefore, we were unable to guarantee this under our product warranty. The details of our warranty are posted at [redacted]. It states: *Warranty excludes clearance/closeout items, non-retail, private sales, and auction website sales*. Since [redacted] is considered an auction website, we are unable to cover this product under our defect warranty. We hope this letter has addressed all concerns. If there is anything else needed at this time, please let us know.Sincerely,Bliss H[redacted]