Very FUC*ING UPSET - Would not order again nor recommend you do
I purchased a Bliss Hammock from one of their retailers. The hammock had a discount card in it stating that I could order a 10-ft Hammock stand with FREE SHIPPING & HANDLING and a $100.00 off. Long story short It didn't come with a stand. It had hooks that allowed you to hook hammock to a tree. I went on Bliss Hammocks website and found the stand that I needed. I called them back and asked where to apply the $100.00 code and they said the code was invalid. Later they told me to order the item at FULL price plus shipping which was $155.24 total and that I would be refunded the $100.00 plus s/h. I did that and was told that I would be given a "store credit". I waited 3-5 business days and no store credit was given so again I called. Was told that no credit at all would be given since I didn't purchase the actual hammock from them. I tried not to cuss them out but instead I asked for a return shipping label because I would be returning the stand and expecting a FULL REFUND. Item was in the possession of the shipping provider with the 30 day window. They received the item 4 days later and I expected to see a refund in 3 business days. Oh, but of course that would be way too simple. I called on 5th business day of them receiving the item and was told even though I returned the item, that I would not be given a refund since I didn't order the item from them directly. LOL what a joke and I had to explain to the representative again that I did purchase the stand from them but the actual hammock I did not. I returned the stand to them. I gave her the order # and she said that it was not one of their order #s and therefore no refund would be given. Here we go again more BS. I had to have her go to Bliss Hammocks website and add that exact item that I ordered and later returned to a cart. She did that and at final check out it says that it's owed to Snow Joe, LLC c/o Bliss Hammocks. She put me on hold and so I called my bank and started a dispute. I had Snow Joe on one phone and my bank on another. Each could hear what I was saying to the other but they couldn't hear what each of them were saying to me. I could sense a change with Snow Joe's employee knowing that I was making a dispute with my bank because she put me on hold again and then came back and said I would be given a refund back to my original payment method for the price of the item that I ordered. And NO I don't believe that the money will be in my account in 1 - 3 business days. I followed through with placing a dispute with my bank. This company is a total joke and must think I was an it but this girl is no it. Hopefully this will help you in deciding to order from Snow Joe, LLC. c/o Bliss Hammocks but I never will again.
Hello,We have responded to the customerWe did not refuse to help herOur last response was sent on Monday Oct [redacted] (business days ago)Our website warranty/customer service page, it states to please allow 2-days business days response timeThis customer had a lot of questions and concerns so we could not answer as quickly as she would have liked - otherwise we run the risk of not addressing all her concerns due to rushed responsesWe took our time with this customer and have answered her emails over the course of a week periodFor your records, attached is a copy of our most recent response to the customerWe can provide all responses dating back to the beginning if needed.In regards to her specific complaints, a product recall was not needed on the item in question because it passed all safety and stability testing required for selling it in the US marketThe third party testing was completed by Intertek (a worldwide reputable testing company) on report numbers # [redacted] & [redacted] We received passing results prior to selling this productWe also have zero reported injuries of customers using this productThere was no need to recall it when we had not previously received any claimsWe stopped making this item because customers thought it was too complicated to use - they requested a simpler chairWe have since provided models that are much easier to operateShe also requested a discount, we did not dismiss thisSince our last response, we reached our to our IT department to obtain a valid discount code for herWe have since provided her with a 40% off coupon on any chair on www.blisshammocks.comShe can choose any chair she likes and use the discount codeWe searched for the seller she purchased from, but cannot find themMany of our chairs retail for over $Any of our authorized dealers are required to abide by a Minimum Advertised PriceThis seller did not, so we do not believe we have an authorized seller contract with themTherefore, we were unable to guarantee this under our product warrantyThe details of our warranty are posted at [redacted] It states: *Warranty excludes clearance/closeout items, non-retail, private sales, and auction website sales*Since [redacted] is considered an auction website, we are unable to cover this product under our defect warrantyWe hope this letter has addressed all concernsIf there is anything else needed at this time, please let us know.Sincerely,Bliss H [redacted]
Hello,We have responded to the customerWe did not refuse to help herOur last response was sent on Monday Oct [redacted] (business days ago)Our website warranty/customer service page, it states to please allow 2-days business days response timeThis customer had a lot of questions and concerns so we could not answer as quickly as she would have liked - otherwise we run the risk of not addressing all her concerns due to rushed responsesWe took our time with this customer and have answered her emails over the course of a week periodFor your records, attached is a copy of our most recent response to the customerWe can provide all responses dating back to the beginning if needed.In regards to her specific complaints, a product recall was not needed on the item in question because it passed all safety and stability testing required for selling it in the US marketThe third party testing was completed by Intertek (a worldwide reputable testing company) on report numbers # [redacted] & [redacted] We received passing results prior to selling this productWe also have zero reported injuries of customers using this productThere was no need to recall it when we had not previously received any claimsWe stopped making this item because customers thought it was too complicated to use - they requested a simpler chairWe have since provided models that are much easier to operateShe also requested a discount, we did not dismiss thisSince our last response, we reached our to our IT department to obtain a valid discount code for herWe have since provided her with a 40% off coupon on any chair on www.blisshammocks.comShe can choose any chair she likes and use the discount codeWe searched for the seller she purchased from, but cannot find themMany of our chairs retail for over $Any of our authorized dealers are required to abide by a Minimum Advertised PriceThis seller did not, so we do not believe we have an authorized seller contract with themTherefore, we were unable to guarantee this under our product warrantyThe details of our warranty are posted at [redacted] It states: *Warranty excludes clearance/closeout items, non-retail, private sales, and auction website sales*Since [redacted] is considered an auction website, we are unable to cover this product under our defect warrantyWe hope this letter has addressed all concernsIf there is anything else needed at this time, please let us know.Sincerely,Bliss H [redacted]