Bliss Image Salon and Spa

[redacted] Bliss Image Salon and Spa [redacted] Roslindale MA ***complaint # [redacted] To whom it may concern: This is in response to the complaint I received from [redacted] This letter was overlooked by myself being the first complaint I ever received from the Revdex.com As owner of the salon I answer all the calls that come inI did not receive any calls of direct complaint of my employee ***Only calls I receive is prospective clients wanting to get in contact with her On September 24th [redacted] purchased a lace closure from me for $with her own money As the owner of the salon I take every complaint seriously as the reputation of my salon is on the lineMy employees and I pride ourselves on providing quality service to clients and being fair when a situation occursAfter speaking with [redacted] and reviewing the text conversation between the ladies, it would be fair for both parties if [redacted] refunded 50% of $cost of closure install for inconvenience, return [redacted] 's closure and remove her pictures from [redacted] Being that [redacted] did leave satisfied with her service and didn't make a complaint until days later and was still willing the keep the install if the closure was replaced [redacted] did her part in keeping [redacted] informed and reaching out to [redacted] on several occasions for the closureWithin that day window of service and complaint many things could have caused irriation to the front hairline where the closure is placedThe closure offered to clients for purchase is 100% human hairThis is the first complaint in regards to any extension pieces offered at the shop.Please feel free to contact If any additional information is needed.Thank you [redacted] Below is ***'s response to situation I am writing in response to complaint made by [redacted] in regards to service issuesSeptember 16th [redacted] reached out to me to color extensions at cost of $With every client service I request $deposit via [redacted] I received deposit September 17th along with hair extensionsLater [redacted] decided she wanted me to install the extensions also, an appointment was set for September 24th at 5:30pm On September 24th about two hours prior to [redacted] 's appointment; I had made a mistake and given prior client [redacted] 's lace closureI reached out to [redacted] to retrieve the closure but she was across townIt was minutes until [redacted] 's appointment, taking full responsibility for my mistake I purchased a closure from salon owner for $Upon [redacted] s arrival I explained what had occurred, she was fine wanted to proceed with her appointmentAt the completion of [redacted] 's service I asked for a photo, respecting her wish not wanting to show her face I took an aerial view shot displaying closure only [redacted] paid me $235: remaining of service total after $deposit plus $tip (Service: $closure install + $color hair extensions) [redacted] left very pleased and happy with her service On Saturday October 3rd, days after service, [redacted] texted me the closure was irritating her front hairline, she wanted to install her original closureI responded I would reach out to ***, she didn't respond back On Sunday October 4th [redacted] reached out again asking if any luck with reaching out to ***, the closure is burning her hairlineI informed [redacted] I keep trying [redacted] but she is not getting back with meAlso I was out of town wouldn't be able to redo closure until tuesday [redacted] replied she understands she will reach out to me Tuesday in the mean time she will put cream on the affected area On Tuesday October 6th [redacted] reached out to me about 12pm on redoing the closure, at this point the closure is burning so she lifted most of it off her headEarlier in the day about 10am [redacted] responded to my messages stated she will bring the closure Wednesday morning she just got back from a tripI informed [redacted] what [redacted] said but no response On Wednesday October 7th [redacted] dropped off the closure as promisedI also received text messages from [redacted] stating she would be filing a claim for my services and not responding to her I am taken back by this situation because I responded to all her messages and informed [redacted] what was going onI followed her request in wanting to redo the closure in despite the irritationI respected her wishes figured it must be minor because she was willing to wait for the closureIt was out of my control because [redacted] was away on vacation until late Tuesday night In order to rectify the situation I think it is fair to give [redacted] 50% refund of the $closure install costThere was no issue with the install; only claim of the closure she received from the salon causing irriation to front hairlineNo damage was caused to the extensions I colored she was happy with thatI am also offering to return the her original closure and removal of photos on [redacted] I'm not taking into account the closure she has in her possession that I paid $for because it was my mistake With past experiences clients complain of any issues immediately or within hoursWithin that time frame we can figure out exactly what caused the problem and go from thereMy policy a full refund is given within 72hours anything After hours 50% is offeredWithin a day period of service and complaint there can be several factors that attributed to irritation of hairlineFor this reason I feel a full refund wouldn't be reasonable, the irriation can be in conjunction with other factorsShe was happy and satisfied with the service.I am offering 50% of the closure service total $175, return of original closure and removal of [redacted] photos.If further evidence is needed (text messages) it will be provided.Thank you for your time

[redacted] Bliss Image Salon and Spa[redacted]Roslindale MA [redacted]complaint #[redacted]To whom it may concern:     This is in response to the complaint I received from [redacted]. This letter was overlooked by myself being the first complaint I ever received from...

the Revdex.com.      As owner of the salon I answer all the calls that come in. I did not receive any calls of direct complaint of my employee [redacted]. Only calls I receive is prospective clients wanting to get in contact with her.    On September 24th [redacted] purchased a lace closure from me for $45 with her own money.     As the owner of the salon I take every complaint seriously as the reputation of my salon is on the line. My employees and I pride ourselves on providing quality service to clients and being fair when a situation occurs. After speaking with [redacted] and reviewing the text conversation between the ladies, it would be fair for both parties if [redacted] refunded 50% of $175 cost of closure install for inconvenience, return [redacted]'s closure and remove her pictures from [redacted]. Being that [redacted] did leave satisfied with her service and didn't make a complaint until 9 days later and was still willing the keep the install if the closure was replaced. [redacted] did her part in keeping [redacted] informed and reaching out to [redacted] on several occasions for the closure. Within that 9 day window of service and complaint many things could have caused irriation to the front hairline where the closure is placed. The closure offered to clients for purchase is 100% human hair. This is the first complaint in regards to any extension pieces offered at the shop.Please feel free to contact If any additional information is needed.Thank you[redacted] Below is [redacted]'s response to situation.       I am writing in response to complaint made by [redacted] in regards to service issues. September 16th [redacted] reached out to me to color extensions at cost of $85. With every client service I request $25 deposit via [redacted]. I received deposit September 17th along with hair extensions. Later [redacted] decided she wanted me to install the extensions also, an appointment was set for September 24th at 5:30pm.      On September 24th about two hours prior to [redacted]'s appointment; I had made a mistake and given prior client [redacted]'s lace closure. I reached out to [redacted] to retrieve the closure but she was across town. It was 30 minutes until [redacted]'s appointment, taking full responsibility for my mistake I purchased a closure from salon owner for $45. Upon [redacted]s arrival I explained what had occurred, she was fine wanted to proceed with her appointment. At the completion of [redacted]'s service I asked for a photo, respecting her wish not wanting to show her face I took an aerial view shot displaying closure only. [redacted] paid me $235: remaining of service total after $25 deposit plus $30 tip (Service: $175 closure install + $85 color hair extensions). [redacted] left very pleased and happy with her service.       On Saturday October 3rd, 9 days after service, [redacted] texted me the closure was irritating her front hairline, she wanted to install her original closure. I responded I would reach out to [redacted], she didn't respond back.      On Sunday October 4th [redacted] reached out again asking if any luck with reaching out to [redacted], the closure is burning her hairline. I informed [redacted] I keep trying [redacted] but she is not getting back with me. Also I was out of town wouldn't be able to redo closure until tuesday. [redacted] replied she understands she will reach out to me Tuesday in the mean time she will put cream on the affected area.     On Tuesday October 6th [redacted] reached out to me about 12pm on redoing the closure, at this point the closure is burning so she lifted most of it off her head. Earlier in the day about 10am [redacted] responded to my messages stated she will bring the closure Wednesday morning she just got back from a trip. I informed [redacted] what [redacted] said but no response.   On Wednesday October 7th [redacted] dropped off the closure as promised. I also received text messages from [redacted] stating she would be filing a claim for my services and not responding to her.    I am taken back by this situation because I responded to all her messages and informed [redacted] what was going on. I followed her request in wanting to redo the closure in despite the irritation. I respected her wishes figured it must be minor because she was willing to wait for the closure. It was out of my control because [redacted] was away on vacation until late Tuesday night.      In order to rectify the situation I think it is fair to give [redacted] 50% refund of the $175 closure install cost. There was no issue with the install; only claim of the closure she received from the salon causing irriation to front hairline. No damage was caused to the extensions I colored she was happy with that. I am also offering to return the her original closure and removal of photos on [redacted]. I'm not taking into account the closure she has in her possession that I paid  $45 for because it was my mistake.   With past experiences clients complain of any issues immediately or within 72 hours. Within that time frame we can figure out exactly what caused the problem and go from there. My policy a full refund is given within 72hours anything After 72 hours 50% is offered. Within a 9 day period of service and complaint there can be several factors that attributed to irritation of hairline. For this reason I feel a full refund wouldn't be reasonable, the irriation can be in conjunction with other factors. She was happy and satisfied with the service.I am offering 50% of the closure service total $175, return of original closure and removal of [redacted] photos.If further evidence is needed (text messages) it will be provided.Thank you for your time

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please note that I do not want the hair closure returned to me; [redacted] can discard the closure.Regards,
[redacted]